Remote Customer relations manager Jobs – 27 Open Jobs Today

Senior Specialist, Customer Relations
Rosotravel —Remote
- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Paid time off
- Work from home
Quick apply
Area Business Manager - Delhi, Ludhiana, Jaipur
Bexley Pharmaceuticals Private Limited —Remote
- ₹4,00,000 - ₹6,50,000 a year
- Full-time
- Remote
- Sales
- Business development
- Bachelor's degree
- Commuter assistance
Quick apply
Client Acquisition / Relations Manager
MNJ Software —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- English
- Work from home
Global Employee Relations Lead
Avalara —Remote
- Remote
- APIs
- AI
- Health insurance
- Paid time off
Delivery Manager
KKBC —Remote
- Full-time
- Remote
- Marketing
- Project management
- Bachelor's degree
- Work from home
Quick apply
Customer Success Manager-US Process
Vivasvat Revolutions Limited —Remote
- ₹15,000 - ₹25,000 a month
- Full-time
- Remote
- English
- Bachelor's degree
- AI
- Work from home
- Paid sick time
Quick apply
13d
Academic Advisor
eTutorszone.com —Remote
- ₹24,000 - ₹25,000 a month
- Overnight shift
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
6d
Field Marketing Project Manager
KKBC —Remote
- Full-time
- Remote
- Marketing
- English
- Analysis skills
- Work from home
Quick apply
Chief Human Resource Officer
MNJ Software —Remote
- Full-time
- Remote
- Google Suite
- English
- Microsoft Office
- Work from home
Tour Leader (CEO) - South Asia
G Adventures —Remote
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
B2B Sales (HR)
MNJ Software —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Sr. Client Acquisition / Relations Executive
MNJ Software —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- English
- Work from home
Financial Crime Compliance Manager
Revolut —Remote
- Full-time
- Remote
- Analysis skills
- Financial services
Fresher Recruiter/BDE
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Customer Relationship Manager (CRM) evening shift
Stick2earn media —Remote
- ₹9,630.52 - ₹31,354.05 a month
- Full-time
- Remote
- Salesforce
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Independent Franchise Development Managers
Make My Holidayz —Remote
- ₹13,057.62 - ₹61,373.35 a month
- Part-time
- Remote
- Sales
- Business development
- Project management
- Health insurance
- Cell phone reimbursement
Quick apply
Marketing Manager (India)
Codvo.ai —Remote
- Remote
- AI
- Communication skills
- Marketing
Sales Manager
Suzhou Judian Intelligent Technology Co., LTD —Remote
- Full-time
- Remote
- Sales
- Business development
Quick apply
12d
Senior Marketing Manager
GitHub, Inc. —Remote
- Full-time
- Remote
- Marketing
- Salesforce
- Analysis skills
Social Media Manager
Mojo Web Technology —Remote
- Full-time
- Remote
- Social media management
- Organizational skills
- Communication skills

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customer relations manager jobs near remote

Senior Specialist, Customer Relations

Rosotravel -
Remote

Quick apply

Job details

Full-time

Benefits

Paid time off
Work from home

Qualifications

CRM software
Customer service
English
E-Commerce
Project management
Quality control
Mentoring
Direct sales
Communication skills
Analytics

Full job description

Rosotravel – We create outstanding memories!

Can you maintain a 97% customer satisfaction rate across 100+ cities worldwide?

Honestly, it’s tough because you can’t predict everything in travel. A local driver gets stuck in traffic, sudden roadworks block the meeting point and guests can't find their guide – it happens. We don't need someone who panics or waits for permission to act. We need someone who just stays calm, makes a quick decision, and fixes the issue on the spot.

About us:

Since 2017, we have been creating outstanding memories for travelers worldwide. Our footprint spans Europe, the Americas, Asia, Australia, and Africa, with a strong network of local partners. Having welcomed over 400,000 clients, we know that success lies in the details. We operate 100% remotely, valuing expertise over presence.

Role Overview:

As our Senior Specialist, Customer Relations, you won't just be following a manual – you’ll be helping us write it. You will take real ownership of the entire guest journey across 100+ cities worldwide, ensuring everything runs beautifully from the moment a tour is booked until the traveler goes home with great memories.

Your Responsibilities:

Crisis Management: Independently handling the emergency support line and making autonomous, high-stakes decisions to safeguard customer experience.
CSAT Metrics: Actively monitoring customer satisfaction metrics and executing swift post-sales interventions to proactively prevent negative feedback.
Negotiations & Mediation: Directly resolving complex customer disputes and negotiating alternative solutions or compromises to ensure service delivery.
Vendor Relationship Management: Overseeing relations with key vendors and negotiating operational improvements, better availability, or exclusivity terms.
SOPs & Playbooks: Independently drafting, updating, and implementing standard operating procedures (SOPs) and tactical playbooks for Customer Service and claims.
Training & Onboarding: Co-designing onboarding frameworks and professional career pathways while training Junior staff on core operational standards and soft skills.
Analytics & Reporting & Optimization: Analyzing performance trends (CSAT and other CX metrics, claims, sales), delivering comprehensive data reports, and implementing actions to improve efficiency and service quality.
Project Management: Designing and managing internal projects from concept to execution, ensuring cross-functional alignment on product and pricing changes, coordinating shift workflows, distributing tasks to Junior team members, and maintaining strict quality control across all deliverables.

Required Skills and Experience:

At least 5 years of experience in B2C customer service operations – back-office and process-driven roles.
Experience working within companies and with clients across Europe and/or North America.
Experience working with external partners or vendors: Ability to coordinate with third-party suppliers, manage operational relationships, and negotiate practical solutions to ensure smooth service delivery.
Exceptional independence and priority management: Proven ability to manage your own workload, make quick, high-stakes decisions autonomously, and take full ownership of tasks.
Experience working with customer service KPIs and performance metrics (e.g. CSAT, claims, sales): Ability to monitor results, identify trends, and proactively implement improvements based on data.
Analytical thinking & problem-solving: Experience to move from identifying process bottlenecks or data trends to implementing end-to-end solutions/improvements.
Fluency in English (C1 level) in both spoken and written communication (essential for international client and partner relations).
Digital Toolbelt: Practical knowledge of Google Workspace and project management tools (e.g., ClickUp).
Excellent communication and mentoring skills: Ability to share knowledge, train others, or create onboarding materials.
Resilience and composure: Ability to work efficiently under time pressure and handle crisis situations smoothly.

Nice to have:

Experience in e-commerce (across both services and retail), with direct exposure to B2C customer operations.
Experience in the travel and tourism industry, with a solid understanding of customer needs, booking processes, and day-to-day operations within the sector.
Hands-on experience with CRM systems (e.g., Zoho).

Availability and tools:

Fast and stable internet connection and reliable equipment for remote work.
Availability to work shifts between 8:00 AM– 4:00 PM and 10:00 AM–6:00 PM CET/CEST, including two weekends per month and public holidays.
Own mobile phone with a SIM card; costs will be reimbursed with the first monthly salary payment.

We offer:

Remote work,
Yearly performance-based bonus,
Paid time off (20 vacation days per calendar year),
Professional development in a rapidly growing company.

Recruitment process:

Meeting with HR
Live Recruitment Assignment
Meeting with the Manager

Benefits:

Work from home

Application Question(s):

What are your salary expectations (INR/month)?
Do you have experience working within companies and with clients across Europe and/or North America? State the workplace.

Experience:

Customer service: 5 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

customer relations manager jobs in remote

Senior Specialist, Customer Relations

Area Business Manager - Delhi, Ludhiana, Jaipur

Client Acquisition / Relations Manager

Global Employee Relations Lead

Delivery Manager

Customer Success Manager-US Process

Academic Advisor

Field Marketing Project Manager

Chief Human Resource Officer

Tour Leader (CEO) - South Asia

B2B Sales (HR)

Sr. Client Acquisition / Relations Executive

Financial Crime Compliance Manager

Fresher Recruiter/BDE

Customer Relationship Manager (CRM) evening shift

Independent Franchise Development Managers

Marketing Manager (India)

Sales Manager

Senior Marketing Manager

Social Media Manager

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