Gurugram Haryana Team lead bpo Jobs – 97 Open Jobs Today

Team Lead - Codv
NIRVASA HEALTHCARE PRIVATE LIMITED —Gurugram, Haryana
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
10d
Team Leader- BFSI
Transcom —Gurgaon H.O, Gurugram, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Commuter assistance
Quick apply
3d
Inside Sales Executive
SCM Connect Private Limited —Gurugram, Haryana
- ₹16,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
Team Leader - Private Health Insurance
TELEMINDS INFOTECH PVT LTD —South West District, Delhi
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
BPO Supervisor
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Team management
- Mentoring
- Commuter assistance
- Health insurance
Director, Global HR Consultant Lead, JBS
JLL —Gurugram, Haryana
- Management
- Master's degree
- Project management
- Health insurance
Customer Support Executive
Innovix technology pvt lmtd —Gurugram, Haryana
- ₹10,474.57 - ₹29,855.80 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
Quick apply
11h
Customer Support Head
Lenskart —Gurugram, Haryana
- Full-time
- Master's degree
- AI
- MBA
Quick apply
13d
International BPO hiring for sales executive ( Australian Process) in gurgaon
Vision tech —Gurgaon H.O, Gurugram, Haryana
- ₹25,000 - ₹32,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
Quick apply
Call Center Senior Analyst
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Mentoring
- Agile
- Commuter assistance
- Health insurance
Sales Team Leader
Expedient Healthcare marketing private limited —Gurgaon H.O, Gurugram, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
14d
Lead, Support Operations Excellence
roblox —Gurugram, Haryana
- Monday to Friday
- Management
- Communication skills
Quality Analyst
Digixpert Solutions —Gurugram, Haryana
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Paid time off
- Paid sick time
Quick apply
BPO Manager (Delivery) | 8-10 Years Gurugram | Job Code #0000834
Primis BPO —Gurugram, Haryana
- Analysis skills
- Bachelor's degree
- Team management
Sales Trainer – BPO / Insurance
Recruitlent —Gurugram, Haryana
- Up to ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
Team Leader - Sales - Operations
NIRVASA HEALTHCARE PRIVATE LIMITED —Gurugram, Haryana
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Bachelor's degree
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Operations Executive (US Process)
App2mobile.com —Gurugram, Haryana
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer Science
- Commuter assistance
Quick apply
Quality Analyst - BPO Telesales
Rutlix —Gurugram, Haryana
- ₹12,279.91 - ₹41,911.60 a month
- Email
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply

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Team Lead - Codv

NIRVASA HEALTHCARE PRIVATE LIMITED
Gurugram, Haryana

Quick apply

Job details

10 days ago

Qualifications

Call center experience
Microsoft Office
Analysis skills
Quality assurance
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

About Us

Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives.

If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission.

Website : http://nirvasa.com

http://nirvasa.comlinkedin/n : http://linkedin.com/company/nirvasa-healthcare/mycompany

Roles and Responsibility:

We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment.

Key Responsibilities:

1. Team Management:

Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service.
Foster a positive team environment, encouraging collaboration, innovation, and personal growth.

2. Shrinkage and Attendance Management:

Monitor and manage shrinkage levels to ensure they are within acceptable limits.
Maintain accurate records of attendance, and ensure effective management of absenteeism.
Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing.

3. Attrition Management:

Implement strategies to reduce attrition by addressing root causes and improving employee engagement.
Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development.

4. Service Level Agreement (SLA) Management:

Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards.
Track team performance and provide feedback or corrective actions to ensure SLA adherence.
Monitor quality assurance and process compliance to ensure customer satisfaction levels are met.

5. Break Management:

Ensure break schedules are followed to avoid disruptions in team performance.
Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks.

6. Target Driven Performance:

Ensure that agents are motivated and working towards achieving individual and team targets.
Implement performance improvement plans where needed and regularly track progress.
Foster a competitive yet supportive team environment to ensure goals are met consistently.

7. Reporting and Analytics:

Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity.
Use data and insights to identify trends and areas for improvement.

8. Coaching and Development:

Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals.
Facilitate skill development and training sessions to improve team capabilities.

Qualifications:

Bachelor's degree or equivalent experience.
Proven experience in a BPO environment, with at least 1-5 years in a leadership role.
Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to manage and motivate a diverse team.
Results-oriented with a strong drive for success.
Proficiency in MS Office or other relevant software tools for reporting and performance tracking.

Skills & Competencies:

Leadership & Team Management
Time & Attendance Management
SLA & KPI Management
Performance Coaching & Feedback
Conflict Resolution & Problem Solving
Analytical & Reporting Skills

Quick apply

Refine Your Search

team lead bpo jobs in gurugram haryana

Team Lead - Codv

Team Leader- BFSI

Inside Sales Executive

Team Leader - Private Health Insurance

BPO Supervisor

Director, Global HR Consultant Lead, JBS

Customer Support Executive

Customer Support Head

International BPO hiring for sales executive ( Australian Process) in gurgaon

Call Center Senior Analyst

Sales Team Leader

Lead, Support Operations Excellence

Quality Analyst

BPO Manager (Delivery) | 8-10 Years Gurugram | Job Code #0000834

Sales Trainer – BPO / Insurance

Team Leader - Sales - Operations

Delivery Operations Team Lead

Delivery Operations Associate Manager

Operations Executive (US Process)

Quality Analyst - BPO Telesales

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