Role - Senior Account Manager
Ways of Working - Office / Field: Employees are expected to work from the office on all days out of
their respective base locations.
About the Team:
Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for
its partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are striving
to augment our consumer promise of enabling unparalleled convenience by helping diners explore
restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and
offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission
to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of
dining out, join our team to be a part of the Swiggy ride!
Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant
partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the
dine out feature on the Swiggy app
Role Summary -
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned.
Responsibilities -
Account & Partner Relationship Management
- Onboard new accounts by explaining the requirements to the partners and co-ordinating with
internal stakeholders
- Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct
and image coverage is high
- Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for
month on month growth and ensure partners invest consistently.
- Execute growth forward activities such as offer alignments, marketing operations alignments etc.
to ensure go live on events and activities as planned.
- Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and
partners at the restaurants
- Prepare the growth plans for each of the accounts being managed and gather competitor action
insights.
Data Interpretation & Business Performance Management:
- Filter relevant data from the Restaurant facing dashboard and explain the key performance
metrics to the partner
- Seek necessary support or actions from the partner to ensure the right RDP view to enable
conversions and grow the business.
- Stay updated on the partner's investment in competition.
- Ensure partner investments are equal or higher than competition with respect to discounts,
commission and advertisements by highlighting relevant inferences from dashboard.
Interaction with Stakeholders:
- Interact with partner support (discount change, Restaurant Display page etc.), sales operations
(competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation
of payouts, queries on GST etc, amount not credited to partner accounts etc.).
Functional Competencies:
- Understand Dine Out offerings and gain clarity of growth levers.
- Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads
RPO) , Commission Revenue per order and its constituents such as Average Order Value
(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
- Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise
transactions across accounts, denial rates, supply metrics vs competition
Desired Skill:
- Graduate with 3-5 years of field sales experience; Fluency in local language and working
knowledge of English
- Good working knowledge and experience of e-commerce activities and all online marketing
channels
- Confident, Pleasing, and a go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- Should be a team player, working alongside people from all walks of life.
- Analytical, good Excel skills.
- The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
- Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people
at all levels, internally and externally. Achieves a good result through a well-planned approach.
- Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate
solutions. Be able to identify opportunities and recommend/influence change to increase the
effectiveness and success of campaigns.
- Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal
drive and initiative to bring about change and help drive the business forward.
"We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regards to race, color, religion, sex, disability status, or any other characteristic
protected by the law"
