kerala operations associate Jobs – 346 Open Jobs Today

Service Head (Billing / E-Billing / Collections & Appeals)
ACCURATE LEGAL BILLING —Infopark-Kochi, Kochi, Kerala
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Bachelor's degree
Quick apply
Floor Associate
LEADIAS ACADEMY —Thiruvananthapuram, Kerala
- ₹16,000 - ₹18,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
1d
Associate Agency Development Manager
AxisMaxlife —Kerala
1d
Operations Associate
LETS VISA DOCUMENTS CLEARING SERVICES LLC —Calicut, Kerala
- ₹14,000 - ₹15,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Relationship Associate - Credit Life
AxisMaxlife —Kerala
2d
Network Engineer
GEWAN INFO TECH SOLUTIONS INDIA PRIVATE LIMITED —Koratti, Thrissur, Kerala
- From ₹50,000 a month
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
Quick apply
1d
Associate/ Sr Associate Procurement
Double Horse —Thrissur, Kerala
Business Development Executive (BDE)
Derrick Jones Management Pvt Ltd —Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- English
- Presentation skills
- Bachelor's degree
- Health insurance
Quick apply
4d
Operations Associate
Flyersway International Private Limited —Thiruvananthapuram, Kerala
- ₹1,80,000 - ₹2,40,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
Operation Associate
XYLEM LEARNING PRIVATE LIMITED —Alleppey, Kerala
- ₹17,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Paid sick time
Quick apply
POM CoE- BOA Team - Payables Purchasing Operations Coordinator-Associate
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Customer service
6d
Crew Operations Associate
Magic Motion Media —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
6d
Operations Associate
QBay Careers —Calicut, Kerala
- ₹12,000 - ₹15,000 a month
- Email
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
5h
Operation Associate
Cygnonex Innovation —Kakkanad, Kochi, Kerala
- Full-time
- In-person
Quick apply
Associate Sales Manager - Branch Banking
AxisMaxlife —Tiruvalla, Kerala
- Health insurance
7d
Associate - ERP & Inventory Support
MS OUTSOURCING —Mattancheri, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Hybrid work
- Inventory management
- ERP systems
- Accounting
Quick apply
8d
Tourism Operations Associate (FRESHER)
NB4 Holidays PVT LTD —Kochi, Kerala
- ₹12,000 - ₹30,000 a month
- Full-time
- Quality control
- In-person
- Cell phone reimbursement
Quick apply
Branch Head
SPLASH GAIN ASSOCIATES —Kochi, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Accounts Associate (Hotel Industry preferred)
Gokulam Grand Kovalam —Kovalam, Kerala
- ₹16,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
Quick apply
8h
TS - Talent Operations -UKI-ROI Talent Coordinator IND - Senior Associate
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
5d

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Service Head (Billing / E-Billing / Collections & Appeals)

ACCURATE LEGAL BILLING
Infopark-Kochi, Kochi, Kerala

Quick apply

Job details

Full-time
₹15,00,000 - ₹20,00,000 a year

Qualifications

Revenue cycle management
Succession planning
Management
Analysis skills
Bachelor's degree
AI
Leadership
Billing
Communication skills

Full job description

About the Role:

ALB Technologies Pvt. Ltd. is seeking an experienced and dynamic Service Head to lead and manage end-to-end legal billing operations, including Billing, E-Billing, Collections, and Appeals functions. The ideal candidate should possess strong operational leadership capabilities, client management expertise, process improvement orientation, and the ability to build high-performing teams in a fast-paced environment.

The role requires a hands-on leader who can drive operational excellence, ensure SLA adherence, improve productivity, manage escalations, and support organizational growth while maintaining high-quality service delivery standards.

Key Responsibilities:

Operational Leadership

Lead and oversee Billing, E-Billing, Collections, and Appeals operations.
Ensure timely and accurate processing of client deliverables within defined SLAs and quality standards.
Drive operational efficiency, productivity improvements, and process optimization initiatives.
Monitor KPIs, dashboards, productivity metrics, quality scores, and turnaround times.
Handle critical client escalations and ensure timely resolution.

Team Management & Leadership

Build, mentor, and lead large operational teams including Team Leads, SMEs, and associates.
Establish a strong performance-driven and learning-oriented culture.
Conduct regular performance reviews, coaching sessions, and succession planning.
Improve employee engagement, retention, and training effectiveness.
Ensure proper onboarding and structured learning for new hires.

Client & Stakeholder Management

Act as a key point of contact for client communication and operational governance.
Participate in client meetings, reviews, and escalation management.
Ensure adherence to client-specific billing guidelines and compliance standards.
Build strong relationships with internal and external stakeholders.

Process & Compliance Management

Ensure compliance with client billing policies, legal billing standards, and internal SOPs.
Drive continuous improvement initiatives and automation opportunities.
Identify operational risks and implement mitigation strategies.
Maintain documentation, KT repositories, and process governance standards.

Strategic Responsibilities

Support business expansion and transition activities.
Participate in workforce planning, hiring strategies, and capacity management.
Collaborate with leadership on operational planning and organizational goals.
Drive AI-enabled operational improvements and reporting efficiencies wherever applicable.

Required Skills & Competencies:

Strong knowledge of Legal Billing, E-Billing platforms, Collections, and Appeals processes.
Excellent people management and leadership skills.
Strong analytical and problem-solving abilities.
Experience in handling client escalations and operational governance.
Ability to manage multiple teams and functions simultaneously.
Strong communication and stakeholder management skills.
Exposure to process improvement methodologies and operational metrics.
High ownership, accountability, and decision-making capability.

Preferred Qualifications:

Graduate/Postgraduate in any discipline.
Experience in Legal Process Outsourcing (LPO), Revenue Cycle Management, or Legal Billing operations preferred.
Prior experience in managing large service delivery teams is an added advantage.

Key Expectations from the Role:

Drive operational stability and service excellence.
Improve productivity and reduce operational escalations.
Strengthen employee retention and training mechanisms.
Build scalable and process-oriented service delivery functions.
Ensure high client satisfaction and operational compliance.

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Work Location: Hybrid remote in Infopark-Kochi, Kochi, Kerala

Quick apply

Refine Your Search

operations associate jobs in kerala

Service Head (Billing / E-Billing / Collections & Appeals)

Floor Associate

Associate Agency Development Manager

Operations Associate

Relationship Associate - Credit Life

Network Engineer

Associate/ Sr Associate Procurement

Business Development Executive (BDE)

Operations Associate

Operation Associate

POM CoE- BOA Team - Payables Purchasing Operations Coordinator-Associate

Crew Operations Associate

Operations Associate

Operation Associate

Associate Sales Manager - Branch Banking

Associate - ERP & Inventory Support

Tourism Operations Associate (FRESHER)

Branch Head

Accounts Associate (Hotel Industry preferred)

TS - Talent Operations -UKI-ROI Talent Coordinator IND - Senior Associate

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