Kolkata West Bengal Call center manager Jobs – 34 Open Jobs Today

Sales Manager - UK Telecom
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- CRM software
- Sales
- English
- Health insurance
Quick apply
Business Development Manager (SaaS)
innofied —New Town, Kolkata, West Bengal
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Business development
- Software development
- Health insurance
Manager (Financial Due Diligence)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
Field Sales Representative for Home Care
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Officer-Operations
Artionis Germany GmbH —Kolkata District, West Bengal
- Full-time
- Microsoft Office
- Computer skills
- Typing
Quick apply
Assistant Manager (TAS)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
Sales Representative
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹40,000 a month
- Call employer
- Marketing
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Network Operations- Voice Engineer
Xerox —Kolkata, West Bengal
- Weekend availability
- Customer service
- Master's degree
- Analysis skills
Assistant Manager (Financial Due Diligence)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
Senior Associate Transaction Advisory Services
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Dir-Sales (MICE)
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Market Expansion Associate (Field Operation) Intern
Manipura Ayurveda Private Limited —Dover Lane, Kolkata, West Bengal
- ₹5,000 - ₹7,000 a month
- Monday to Friday
- Hospitality
- Business development
- In-person
Quick apply
Key Account Manager - Kolkata
AstraZeneca —Kolkata, West Bengal
- Full-time
- Sales
- English
- Bachelor's degree
10h

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Business Development Manager (BDM)
BLUE WAVES MEDIA —Kolkata, West Bengal
3.Strong expertise in lead generation, pitching, negotiation, and client acquisition. 5.Develop and nurture long-term client relationships to ensure repeat…
₹35,000 - ₹50,000 a month
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Business Development Manager (SaaS)
innofied —New Town, Kolkata, West Bengal
Leadership development: The role of a business development manager allows you to hone and develop your leadership and management skills while overseeing a team…
₹8,00,000 - ₹15,00,000 a year

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Sales Manager - UK Telecom

SALESCOM SERVICES
Kolkata, West Bengal

Quick apply

Job details

Full-time
Up to ₹12,00,000 a year

Benefits

Health insurance

Qualifications

CRM software
Sales
Sales management
English
Analysis skills
Project management
Bachelor's degree
Communication skills

Full job description

Job Title: Sales Manager

Location: Kolkata, India

Company: Salescom Services

Shift Timings: 2:15 PM to 11:30 PM IST

Working Days: Mon to Friday (Alternate Saturday Half Day)

Employment Type: Full Time On-Site

Industry: Telecoms & Connectivity

Salary: Up to 12 LPA

Who are we:

Salescom Services Private Limited is a subsidiary of a British technology company, specializing in IT & Security and Telecommunication products and services for both enterprises and SMEs. Our core competencies include comprehensive project management, customer success, revenue assurance, account management, billing & analytics, quality and compliance, web security, and IT Helpdesk services within the technology and telecommunications sectors.

With over two decades of combined experience among our board members, we have a solid foundation in managing successful ventures and acquisitions. The founding members have a rich history of operating renowned technology and telecommunication businesses in Australia and the United Kingdom. In December 2019, we proudly established our first captive unit in Sector V, Kolkata, West Bengal, a hub for IT talent.

Job Summary:

We are seeking a dynamic and performance driven Sales Manager to lead our phone-based residential sales team focused on home internet/broadband packages, and SIM-only services across the UK market. This leader will be responsible for driving revenue growth, hitting monthly targets, motivating sales advisors, coaching performance, and ensuring an exceptional customer experience during every call.

Key Responsibilities:

Lead, mentor, and inspire a team of phone-based sales advisors.
Conduct daily/weekly sales huddles, coaching sessions, and 1:1 performance reviews.
Foster a high‑energy, KPI‑driven culture focused on results and customer satisfaction.
Develop call strategies and sales scripts tailored to UK residential consumers.
Monitor pipeline activity, conversion ratios, talk times, and close rates.
Own team sales targets for selling broadband packages, and SIM services.
Track daily performance and implement corrective actions to ensure goals are met or exceeded.
Identify opportunities to boost productivity and improve call outcomes.
Provide product knowledge training on mobiles, broadband speeds, tariff plans and SIM options.
Ensure compliance with UK telecom regulations (Ofcom standards).
Monitor call quality and adherence to customer service guidelines.
Generate daily, weekly, and monthly performance reports for senior leadership.
Analyze sales trends, customer behaviours, objections, and market insights.
Recommend improvements to processes, scripts, and offers.
Work closely with Marketing, Customer Support, Product, and Operations to optimize customer campaigns and offers.
Provide feedback to product teams on market demand and customer sentiment.

Pre-requisites:

Bachelor’s degree in any discipline
Proven experience as a Sales Manager or Team Leader in a telecoms campaign within BPO or contact center.
Strong understanding of the UK residential telecom market (mobiles, broadband, SIM-only plans).
Exceptional coaching, motivational, and people‑management skills.
Excellent English communication and interpersonal skills.
Strong analytical skills with experience working with CRM systems and sales dashboards.
Excellent communication, negotiation, and objection-handling abilities.
Proven track record of meeting and exceeding sales targets.
Ability to thrive in a fast‑paced, KPI-driven environment.
Experience working with major UK telecom brands (e.g., EE, O2, Vodafone, Three, BT, Sky, Virgin Media) – desirable but not essential.
Knowledge of regulatory requirements (GDPR, Ofcom, consumer rights).

Benefits:

Competitive salary, periodic reviews and performance-based bonuses.
Comprehensive health insurance coverage for self and chosen family dependents.
Professional development opportunities, including training and company funded certifications.
Collaborative and inclusive work environment that values diversity and creativity.
Opportunities to work on cutting-edge projects and contribute to the growth of the company.
Free drop services back home.
Café Facilities

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [email protected] in confidence. Please label “Sales Manager Application” in the email subject line. All candidates will be treated equally, and we will base decisions on appointments on the merits of the candidates. We welcome applications from all candidates, regardless of any protected characteristic and are an equal opportunity employer

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Refine Your Search

call center manager jobs in kolkata west bengal

Sales Manager - UK Telecom

Business Development Manager (SaaS)

Manager (Financial Due Diligence)

Field Sales Representative for Home Care

Officer-Operations

Assistant Manager (TAS)

Sales Representative

Network Operations- Voice Engineer

Assistant Manager (Financial Due Diligence)

Senior Associate Transaction Advisory Services

Dir-Sales (MICE)

Market Expansion Associate (Field Operation) Intern

Key Account Manager - Kolkata

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