Haryana Customer experience manager Jobs – 2491 Open Jobs Today

Store Manager
RaiSha Globals —Haryana, Haryana
- ₹30,000 - ₹37,000 a month
- Full-time
- Customer service
- Bachelor's degree
- POS
Quick apply
1d
Business Development Manager
DigiRocket Technologies —Sohna, Gurugram, Haryana
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- English
- Business development
- Health insurance
- Food provided
Quick apply
Sr. Product Manager
Crocs Inc (Enterprise) —Gurugram, Haryana
9d
Customer delight manager
Spectra Televentures PVT.LTD. —Gurugram, Haryana
- ₹35,000.00 - ₹52,289.17 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
5d
Program Manager - PMO (Junior)
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Customer Experience Manager
cloud flix media —Rewari, Haryana
- ₹10,000 - ₹18,000 a month
- Full-time
- CRM software
- Customer service
- English
- Work from home
Quick apply
1d
Digital Product Manager
PepsiCo —Gurugram, Haryana
- Remote
- Engineering
- Data analysis skills
- Master's degree
Customer Relationship Manager
RISEONIC REALTY PRIVATE LIMITED —Gurugram, Haryana
- ₹45,000 - ₹80,000 a month
- CRM software
- Microsoft Excel
- Customer service
- Cell phone reimbursement
- Life insurance
Quick apply
General Manager
Vplak India Pvt ltd. —Gurugram, Haryana
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Customer Support Manager
EpVi New Technological Epoch Pvt. ltd. —Gurugram, Haryana
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
9d
Senior Manager Demand Planning
PepsiCo —Gurugram, Haryana
- Remote
- Master's degree
- Analysis skills
- Agile
CRM Manager
RISEONIC REALTY PRIVATE LIMITED —Gurgaon H.O, Gurugram, Haryana
- ₹40,000 - ₹65,000 a month
- Full-time
- Bachelor's degree
- In-person
- Paid sick time
Quick apply
1d
Workplace Manager- Gurgaon
G2 —Gurugram, Haryana
- Full-time
- Google Suite
- Bachelor's degree
- Business Administration
8d
Project Management Manager
TGBPL TP India - GBS —Gurugram, Haryana
- Remote
- Project management
- Work from home
Program Manager
Skeps —Gurugram, Haryana
- Project management
- Agile
- Communication skills
TA Customer Success & AI Operations Partner
Lenovo —Gurugram, Haryana
- AI
- Communication skills
- Analytics
Sales Manager - Interiors
Airava Interior Industry —Gurugram, Haryana
- ₹40,060.64 - ₹50,150.16 a month
- Full-time
- Sales
- In-person
- Communication skills
- Health insurance
Quick apply
Associate Product Manager
Skeps —Gurugram, Haryana
Front Desk Manager
Gleuhr Wellness pvt.ltd —Gurugram, Haryana
- ₹25,000 - ₹40,000 a month
- Full-time
- Bachelor's degree
- Team management
- Front desk
- Food provided
Quick apply
1d
Project Manager
EXL Service —Gurugram, Haryana
- Full-time
- Engineering
- Master's degree
- Bachelor's degree

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Store Manager

RaiSha Globals
Haryana, Haryana

Quick apply

Job details

Full-time
₹30,000 - ₹37,000 a month
1 day ago

Qualifications

Customer service
Bachelor's degree
Store management
POS
Communication skills
Retail sales

Full job description

Store Manager

A Store Manager acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

- Greeting customers when they enter store and coaching the team to do the same

- Customer focus: Driving Net, Promoter Score,

Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.

Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.

Striving to have long lasting and fruitful relationships with each of our customers.

- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

- Driving sales vs. plan: Developing a culture of high sales performance expectations, i.e. Sales Leadership, Motivating and inspiring the field team to drive for results, Assessing field capability and establish performance priorities at group level People development, Assisting in recruiting and selecting high potential staff

- Providing effective on-the-job training and guidance to team members making use of company training modules.

- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates.

- Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan.

- Understanding the reasons for attrition and taking measures to control it.

- Monitoring cash reconciliation to ensure there is no mismatch of store funds.

- Ensuring availability of required merchandise and services.

- Conducting stocktakes regularly

- Ensuring the staff at store level has basic understanding of POS System to ensure transactions

are properly and effectively processed.

- Performing the necessary quality checks for the new products

- Working very closely with other departmentstill the product reachesthe customer and ensuring

the best customer experience to the Lenskart Customer

- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

- Ensuring that standards the eye check-ups are conducted as per the SOP and maintain high quality

-SOP adherence &

implementation: Ensuring that all SOPsforretail are implemented successfully and adhered to by store employees

- Updating colleagues on business performance, new initiatives and other important issues

- Scheduling the team’s shift timings to meet the store’s business needs and demands

- Ensuring staffing levels are adequate to effectively operate the store

- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other Store upkeep & maintenance equipment at the store

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

- Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as Any

- Team Handling Role (Minimum Team Size-2)

Graduate with minimum 4 years of total experience and 2 years as Any Team Handling Role (Minimum Team Size-2)

- Graduate with minimum 2 years of total experience and 1 years as Store Manager Role (Minimum Team Size-2)

- Ability to act as a link between strategy and execution

- Ability to develop and inspire people to achieve their best

- Ability to build rapport and trusting relationships

- Ability to understand stated and unstated needs of the customer and offer solutions

- Clear communication and active listening skills

- Ability to adapt to a changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Job Type: Full-time

Pay: ₹30,000.00 - ₹37,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in haryana

Store Manager

Business Development Manager

Sr. Product Manager

Customer delight manager

Program Manager - PMO (Junior)

Customer Experience Manager

Digital Product Manager

Customer Relationship Manager

General Manager

Customer Support Manager

Senior Manager Demand Planning

CRM Manager

Workplace Manager- Gurgaon

Project Management Manager

Program Manager

TA Customer Success & AI Operations Partner

Sales Manager - Interiors

Associate Product Manager

Front Desk Manager

Project Manager

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