pune maharashtra l1 support Jobs – 104 Open Jobs Today

TechOps Engineer
Secure Paddle Private Limited —Pune, Maharashtra
- From ₹5,00,000 a year
- Rotational shift
- Microsoft Excel
- Computer Science
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
6h
Field Desktop Support Engineer
Matrix Business Machines Pvt Ltd —Pune, Maharashtra
- ₹15,000 - ₹21,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
13d
IT Service Desk L3 Engineer
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- Windows
Infra Tech Support Practitioner
Accenture —Pune, Maharashtra
- Full-time
- Azure
- AWS
- Scripting
Associate Technical Analyst
Computacenter —Pune, Maharashtra
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- Windows
6d
NOC Engineer - L2
Systems Plus —Pune, Maharashtra
- Weekend availability
- Azure
- Software troubleshooting
- Windows
SWIFTNet Consultant
StoneX Group —Pune, Maharashtra
- Computer Science
- Bachelor's degree
- Linux
10d
SFDC L2 support Analyst
MobileProgramming —Pune, Maharashtra
- Software troubleshooting
- Sales
- Salesforce
FIRST LINE MANAGER (FLM) L1
Wipro Limited —Pune, Maharashtra
3d
Product Support Specialist
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Night shift
- Computer Science
- Software troubleshooting
- Salesforce
L2 Technical Support Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- DevOps
- English
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IT Manager
RV Group —Pune, Maharashtra
- ₹17,063.23 - ₹25,000.00 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
3d
Application Support Engineer
Accenture —Pune, Maharashtra
- Full-time
- Windows
Technical Product Support Specialist
Regnology Group GmbH —Pune, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Server System Administrator
Power Bridge Systems —Pune, Maharashtra
- Full-time
- Computer networking
- Communication skills
- Health insurance
Network Consultant - L2
Gruve —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- AWS
Cloud Support Engineer
AlphaSense —Pune, Maharashtra
- Computer Science
- Java
- AWS
Technical Support Engineer
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- Management
- Engineering
- Bachelor's degree
Quick apply
Senior Tech Support
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- APIs
Quick apply
Network Delivery Engineer 1
PhonePe —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance

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TechOps Engineer

Secure Paddle Private Limited
Pune, Maharashtra

Quick apply

Job details

Permanent
From ₹5,00,000 a year
6 hours ago

Benefits

Commuter assistance
Health insurance

Qualifications

Jira
BCS
Microsoft Excel
Go
Computer Science
Technical support
Bash (Unix shell)
Bachelor's degree
Zendesk
HubSpot
Communication skills
Python
SDLC

Full job description

TechOps Engineer

Role Level: Mid-Level

Reports to: TechOps Manager

Focus: Advanced Troubleshooting, Infrastructure Monitoring & Maintenance, Ticket Management, Data Analytics and Software .

Location: On-site

Interview Mode: Virtual & F2F

1. Role Objective

We are seeking a dedicated TechOps Engineer to join our dynamic team. The ideal candidate will possess excellent verbal & written communication skills, technical proficiency, and a passion for troubleshooting and determining the root cause.

The TechOps Engineer is responsible for maintaining the health and performance of production environments by resolving complex technical escalations. This role moves beyond simple alert response into performance tuning, automation of repetitive tasks, and participating in the deployment lifecycle.

2. Core ResponsibilitiesAdvanced Escalation & Resolution

Tier 2 Support: Act as the primary escalation point for the L1 / CS teams. Collaborate with cross-functional teams to resolve complex technical problems. Escalate unresolved issues to appropriate teams and follow up to ensure resolution. Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting the right expectations.
Testing: Perform functional testing and take active part in release management
Deep Diagnostics: Analyze system logs and application traces to identify underlying patterns in recurring failures.
Shift Timings: US Business Hours (6.30 PM to 3:30 AM)
On-Call Rotation: Participate in a 24/7 on-call rotation for critical (P0/P1) production incidents.

Automation & Optimization

Scripting: Write and maintain scripts (Python, Bash, or Go) to automate manual maintenance tasks and self-healing processes.
Monitoring Improvement: Refine alerting thresholds to reduce "alert fatigue" and create more meaningful dashboards in Grafana or Datadog.
Documentation: Create and maintain high-quality technical documentation, architectural diagrams, and SOPs for the team.

3. Technical Requirements

Jira
Knowledge of SDLC
CRMs: Zendesk, Hubspot, etc
Expert knowledge of working with spreadsheets (Excel / Google sheets)

4. Professional Attributes

Analytical Thinking: Ability to synthesize data from multiple sources (monitoring, logs, user reports) to find a root cause.
Mentorship: Willingness to train L1 engineers and provide technical guidance.
Ownership: A proactive mindset—identifying a problem and fixing it before it triggers an alert.
Communication: Ability to explain complex technical outages to non-technical management during post-mortem meetings.

5. Experience & Education

Education: Bachelor’s degree in Computer Science, IT, or a related field.
Experience: 3–5 years of experience in Technical Support or TechOps role.

Pay: From ₹500,000.00 per year

Benefits:

Commuter assistance
Health insurance

Work Location: In person

Quick apply

Refine Your Search

l1 support jobs in pune maharashtra

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