goa guest relation Jobs – 83 Open Jobs Today

Assistant Guest Relations Manager
Marriott International, Inc —South Goa District, Goa
- Full-time
- Hospitality
- No experience needed
- 12th Pass
12d
Front Office Executive / Front Office Manager
Ode Spa —North Goa District, Goa
- Full-time
- Hospitality
Fire Officer
Marriott International, Inc —Goa, Goa
- Full-time
- No experience needed
- 12th Pass
- Plumbing
Hotel Management
Ekam Agonda —Agonda, Goa
- ₹5,000 a month
- Hospitality
- Cooking
- In-person
- Food provided
Quick apply
Director of SPA & Wellness
Marriott International, Inc —South Goa District, Goa
- Full-time
- Bachelor's degree
- Business Administration
- Guest services
Duty Manager - Front Office
Jaglax Hospitality —Arpora, Goa
- ₹30,000 - ₹45,000 a month
- Weekend availability
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
Front Office GSA: Opera
Care Plus Facility Private Limited —Vasco Da Gama, Goa
- ₹18,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Food provided
Quick apply
3d
HR Manager (199088)
Holiday Inn —Goa
- English
- 12th Pass
- Continuous improvement
Sous Chef
Marriott International, Inc —Goa, Goa
- Full-time
- Hospitality
- 12th Pass
- Communication skills
Assistant Welcome Office Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Duty Manager
Marriott International, Inc —South Goa District, Goa
- Full-time
- Hospitality
- 12th Pass
- Front desk
12d
Restaurant Manager
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- 12th Pass
- Restaurant
8d
Assistant Manager- Restaurants
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- 12th Pass
- Restaurant
14d
Front Desk Manager
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- No experience needed
- 12th Pass
9d
Barista
Anemos Boutique Living & Spa —Pernem, Goa
- ₹18,000 - ₹25,000 a month
- Full-time
- Serving
- Customer service
- In-person
- Food provided
Quick apply
11d
Head of Operations - Elite Suites and Villas
Marriott International, Inc —South Goa District, Goa
- Full-time
- No experience needed
- 12th Pass
- Front desk
6d
Assistant Restaurants Manager
Marriott International, Inc —Goa, Goa
- Full-time
- 12th Pass
Salon Manager
Marriott International, Inc —South Goa District, Goa
- Full-time
- 12th Pass
- Guest services
Guest Relations Executive
goSTOPS Hospitality Pvt Ltd —Goa
- Hospitality
- Bachelor's degree
- Travel
Quick apply
Mgr-Reservations
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass

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Assistant Guest Relations Manager

Marriott International, Inc -
South Goa District, Goa

Apply Now

Job details

Full-time
12 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26063870
Job CategoryRooms & Guest Services Operations
Location438 1 34 Mobor, Goa, India, India, 403731
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest relation jobs in goa

Assistant Guest Relations Manager

Front Office Executive / Front Office Manager

Fire Officer

Hotel Management

Director of SPA & Wellness

Duty Manager - Front Office

Front Office GSA: Opera

HR Manager (199088)

Sous Chef

Assistant Welcome Office Manager

Duty Manager

Restaurant Manager

Assistant Manager- Restaurants

Front Desk Manager

Barista

Head of Operations - Elite Suites and Villas

Assistant Restaurants Manager

Salon Manager

Guest Relations Executive

Mgr-Reservations

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