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Technical Team Leader

Allied Digital Services Ltd -
Kolkata, West Bengal

Quick apply

Job details

Permanent | Full-time
₹5,00,000 - ₹5,50,000 a year
8 hours ago

Benefits

Provident Fund
Commuter assistance
Leave encashment
Health insurance
Life insurance
Paid sick time

Qualifications

English
Windows
Project management
Bachelor's degree
Team management
ITIL
IT
Hindi
SDLC

Full job description

1. Proficient knowledge in ITIL Process.

2. Should be responsible for handling all L1 & L2 desktop support calls & closed as per SOP, as to achieve maximum SLA and avoid penalty

3. Call assigned should be diagnosed thoroughly & resolved in first attempt as under FCR.

4. Should be responsible for managing team of L1 Desktop Engineer & ensure that the task assigned to respective engineeer should be handled smoothly. Provide training & direction to resources as an when required

4. Should be responsible for tracking & monitoring of all calls & follow-up with respective engineer till closure. All daily & monthly call reports should be available on demand

6. Troubleshooting and handling every technical challenge skillfully, thoroughly and effectively by using your expertise knowledge

7. Calls should be handled as per guidelines and SOP at site. Ensure all SOP`s have been read and understood.

8. Should be responsible for BAU Operations for EUS support, Daily Activities, report creation and submission.

9. Employee should be soft spoken, best listener & interacts positively with various people in different situations. Works cooperatively and effectively with others to achieve desired goals

10. In case of urgency or any critical task, your support is expected beyond the timeline

11. Reporting onsite prior 10 - 15 minutes of your shift timings, as to refresh yourself & avoid any delay in call handling

12. Any planned leaves must be applied as per process prior 3 weeks in advance & all concern personnel should be informed immediately through proper channel

13. Resource should develop the knowledge and skills necessary for career development on upcoming Technology and Support. (Effectively learn new skills)

14. Resource should be ready to attend any seminar or workshop during weekly off. Resource should complete at-least one global certification in their respective profile

15. Employee should works cooperatively with customers & co-workers as a team. Should gain confidence and trust of others in order to achieve specific goals and objectives. Employee should contribute their individual thoughts and expertise to the team and accept different responsibilities in the fulfilment of the team’s objectives.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Education:

Bachelor's (Preferred)

Experience:

total work: 5 years (Preferred)

Language:

English, Hindi (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick apply

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