Vashi Navi Mumbai Maharashtra Supervisor Jobs – 533 Open Jobs Today

Team Leader Customer Excellence
ODeX —Mumbai, Maharashtra
- English
- Communication skills
- Analytics
Team Leader, Operations
Concentrix —Thane, Maharashtra
- Full-time
- Communication skills
- Flexible schedule
8d
Production Supervisor
Hungry Q Frozen Foods LLP —Navi Mumbai, Maharashtra
- ₹1,80,000 - ₹4,20,000 a year
- Full-time
- Management
- Team management
- In-person
- Commuter assistance
- Food provided
Quick apply
Senior Manager HRBP - Night Shift
Eclat Health Solutions —Mumbai, Maharashtra
- Night shift
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
Assistant/Deputy Manager - Stores
Mahindra & Mahindra Ltd —Mumbai, Maharashtra
- Bachelor's degree
- Quality control
7d
Senior Associate, Administrative Manager (Shift Lead)
Ares Management —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
1d
Warehouse Supervisor
Savla Foods and Cold Storage Pvt. Ltd. —Navi Mumbai, Maharashtra
- ₹17,000 - ₹25,000 a month
- Full-time
- Forklift
- 12th Pass
- Bachelor's degree
Quick apply
Site Supervisor / Engineer
REALIBLE BUILDERS —Sanpada, Navi Mumbai, Maharashtra
- ₹50,089.33 - ₹55,420.61 a month
- Full-time
- English
- Supervising experience
- Construction experience
- Flexible schedule
Quick apply
Team Leader-Non Voice Process (Chat, Email & Letter)
One Point One Solutions Ltd —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Communication skills
Finishing Supervisor
Tallman Ventures —Bandra East, Mumbai, Maharashtra
- ₹35,000 - ₹55,000 a month
- Full-time
- Microsoft Office
- Project management
- Quality control
- Health insurance
Quick apply
Shift Supervisor
TATA STARBUCKS —Thane, Maharashtra
- ₹19,000 - ₹22,000 a month
- Weekend availability
- Customer service
- Food service experience
- In-person
- Health insurance
- Flexible schedule
Quick apply
Team Leader - Telesales
Peoplelab Advisory —Thane, Maharashtra
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Sales
Quick apply
Shift Supervisor
Aviserv Airport Services India Pvt Ltd —Ulwe, Navi Mumbai, Maharashtra
- ₹22,000 - ₹24,000 a month
- Full-time
- Hospitality
- Human resources
- In-person
- Health insurance
Quick apply
Associate/Team Leader - Accounts
Hyatt Centric Juhu Mumbai —Mumbai, Maharashtra
- Full-time
- Hospitality
- Finance
- Administrative experience
Operation Manager / Supervisor - DRC
Axis My India —Thane District, Maharashtra
- Weekend availability
- Microsoft Excel
- Bachelor's degree
- Team management
- Health insurance
3d
Maintenance Supervisor
Eros Elevators & Escalators Pvt. Ltd —Mumbai, Maharashtra
- From ₹7,00,000 a year
- Full-time
- Schematics
- English
- Electrical experience
- Health insurance
Quick apply
Assistant Restaurant Manager
CHANAKYA INTERNATIONAL —Kala Ghoda, Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Customer service
- Food service experience
- In-person
- Health insurance
- Food provided
Quick apply
Site Supervisor
Küche7 —Mumbai, Maharashtra
- ₹3,00,000 - ₹7,00,000 a year
- Project management
- Plumbing
- Quality control
- Health insurance
- Food provided
Quick apply
Head Chef/Supervisor
KTR —Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- In-person
- Diploma
- Leadership
- Food provided
Quick apply
Team Leader- Inside Sales
HR Creations —Mumbai District, Maharashtra
- ₹50,000 - ₹65,000 a month
- Full-time
- Management
- Sales
- Salesforce
Quick apply
7d

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Team Leader Customer Excellence

ODeX -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Marathi
English
Quality assurance
Hindi
Document management systems
Communication skills
Analytics

Full job description

show ODeX India Solutions Pvt. Ltd

Job Description

Job Title: Team Leader – Support and CRM

Reporting to: Assistant Manager

Division/Department: Support & CRM

Location: Mumbai (HO)

Experience: 4-6 years

Education: Graduation

Language: English, Hindi, Marathi

General Description

The candidate should be responsible for leading and managing a team of individuals to achieve predetermined goals
and objectives of the organization. Also should be able to provide guidance, support and mentorship to team members,

ensuring a positive work environment.

Competencies required

Functional / Technical Competencies:

1. Team Management
2. Issue Resolution
3. Process Enhancement
4. Knowledge Management
5. Reporting and Analytics
6. Collaboration
7. Emotional Intelligence and Decision Making
8. Team Building and Team Retention
9. Adaptability and Time Management
10. Grievances Handling

Behavioral Competencies:

1. Customer centricity
2. Emotional Quotient
3. Execution Excellence
4. Communication Skills (Written & Verbal)

Job Responsibilities:

1. Team Management:

Lead a team of support staff, including assigning tasks, monitoring workloads, and ensuring the timely

completion of tasks.

Provide guidance, training, and mentorship to team members to enhance their skills and professional

development.

Conduct regular performance evaluations and provide feedback to team members, recognizing

achievements and addressing areas for improvement.

Positive and collaborative team culture, promoting teamwork, morale, and a customer-centric

approach.

2. Issue Resolution:

Ensure prompt and accurate resolution of customer problems, escalating complex issues when

necessary.

Monitor and analyze customer feedback to identify recurring issues and develop strategies for

improvement.

Maintain a high level of customer satisfaction by delivering excellent support services and managing

customer expectations.

3. Process Improvement:

Continuously evaluate existing support processes and workflows to identify areas for improvement.

Streamline support procedures to enhance efficiency, reduce response times, and increase customer

satisfaction.

Collaborate with other departments, such as product, development or quality assurance, to address

recurring customer issues and drive improvements in products or services.

Implement appropriate tools and technologies to automate support processes and enhance productivity.

4. Knowledge Management:

Develop and maintain a comprehensive knowledge base or documentation system to ensure accurate

and up-to-date information for the support team.

Provide training and resources to team members to enhance their product/service knowledge and

troubleshooting abilities.

Identify knowledge gaps and work with relevant authorities to fill those gaps through training

programs or resource development.

5. Reporting and Analytics:

Collect and analyze support-related data, such as ticket volumes, response times, resolution rates, and

customer feedback.

Prepare regular reports and metrics to track team performance, identify trends, and provide insights to

management.

Utilize data-driven insights to make informed decisions, optimize resource allocation, and improve

overall support operations.

6. Team Building and Team Retention:

To possess strong team-building skills.

To foster collaboration, promote a sense of unity and camaraderie within the team, and leverage

individual strengths to create a high-performing team.

To build/promote a sense of unity and mutual understanding within the team and should be good at

retention of any team member if needed.

7. Collaboration:

Collaborate with other departments, such as sales, marketing, or product teams, to share customer

insights and contribute to product/service enhancements.

Connect on regular basis with other team leaders or managers to ensure seamless coordination,

knowledge sharing, and alignment of goals.

Effectively communicate updates, changes, and best practices to the support team, ensuring clear and

consistent messaging.

8. Emotional Intelligence and Decision Making:

To empathize team members, create positive work environment and supportive environment.

To analyze information, consider various perspectives, evaluate risks, and make sound decisions in a

timely manner.

9. Adaptability and Time Management:

Should be open to change, able to adjust plans and strategies as needed, and support team members in

navigating transitions.

Should be able to allocate resources efficiently and manage their own time as well as that of the team

members.

10. Grievances Handling:

Should be an active listener and able to create an open communication environment ensuring that team

members know they can approach the team leader with any issues they may have.

Offer support to the team member raising the grievance, ensuring they feel heard/understood and

determine appropriate actions based on the findings of the investigation and the nature of the

grievance.

If necessary, should be able to escalate the matter to higher management or HR, following established

protocols and procedures very diligently.

Apply Now

Refine Your Search

supervisor jobs in vashi navi mumbai maharashtra

Team Leader Customer Excellence

Team Leader, Operations

Production Supervisor

Senior Manager HRBP - Night Shift

Assistant/Deputy Manager - Stores

Senior Associate, Administrative Manager (Shift Lead)

Warehouse Supervisor

Site Supervisor / Engineer

Team Leader-Non Voice Process (Chat, Email & Letter)

Finishing Supervisor

Shift Supervisor

Team Leader - Telesales

Shift Supervisor

Associate/Team Leader - Accounts

Operation Manager / Supervisor - DRC

Maintenance Supervisor

Assistant Restaurant Manager

Site Supervisor

Head Chef/Supervisor

Team Leader- Inside Sales

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