ambattur chennai tamil nadu service engineers / service technicians Jobs – 96 Open Jobs Today

Technician, Network Operations Center 1
SES —Chennai, Tamil Nadu
- Rotational shift
- Remote
- English
- Bachelor's degree
- Computer networking
- Health insurance
- Paid time off
14d
Operations Team Lead
Fusion Innovative —Nungambakkam, Chennai, Tamil Nadu
- ₹40,000 - ₹65,000 a month
- Full-time
- Computer Science
- B.Sc
- English
Quick apply
9d
Computer Service Engineer
Invisible iTech —Anna Nagar, Chennai, Tamil Nadu
- ₹12,000 - ₹20,000 a month
- Part-time
- English
- Microsoft Office
- 12th Pass
- Paid sick time
Quick apply
Service engineer/ technician
SS Fire and Safety Services —Chennai, Tamil Nadu
- ₹15,000.00 - ₹24,796.84 a month
- Full-time
- In-person
- Commuter assistance
Quick apply
Elevator Technician / Elevator Engineer
Shree Elevator —Chennai, Tamil Nadu
- ₹16,500 - ₹50,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- Travel
- Cell phone reimbursement
Quick apply
Technical Support Engineer (L2)
Venture Informatrix —Chennai, Tamil Nadu
- ₹2,46,885.30 - ₹5,00,000.00 a year
- Full-time
- Customer service
- In-person
Quick apply
4d
Electrical Technician
SAKTHI AV TRONICS —Ayanavaram, Chennai, Tamil Nadu
- ₹8,462.14 - ₹30,000.00 a month
- Full-time
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
Robotics Engineer- Freshers
Axis global automation —Ashok Nagar, Chennai, Tamil Nadu
- From ₹16,000 a month
- Full-time
- AutoCAD
- CAD
- Math
Quick apply
8d
Desktop Support Engineer L1
CARE INFOTECH —Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
12d
Solar Engineer (Residential Projects)
Power Tech Development —Chennai, Tamil Nadu
- ₹50,000 - ₹65,000 a month
- Full-time
- AutoCAD
- English
- Electrical experience
Quick apply
Repair and Service Manager T N Region
Run Service Infocare Pvt Ltd —Chennai, Tamil Nadu
- ₹35,000 - ₹45,000 a month
- Full-time
- In-person
- Leadership
Quick apply
Junior Field Engineer
Yaan Enterprises —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Electrical experience
- Travel
- Computer networking
- Health insurance
- Life insurance
Quick apply
Engineer-Technical Services
Momentive —Chennai, Tamil Nadu
- Full-time
- Laboratory experience
- Master's degree
- Quality control
3d
Service engineer (M/F)
Haitian Huayuan Machinery (India) —Chennai, Tamil Nadu
- English
- Research
- Travel
Service Engineer
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹2.00 - ₹5.80 a year
- Full-time
- B.Sc
- Bachelor's degree
- Diploma
Laptop Technician
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Full-time
- Up to 50% travel
- Travel
- In-person
- Cell phone reimbursement
- Life insurance
Quick apply
4d
Desktop Support Engineer L2
CARE INFOTECH —Taramani, Chennai, Tamil Nadu
- ₹15,000 - ₹21,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Field Service Engineer
Accutech Power Solutions Pvt Ltd —Egmore, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Schematics
- In-person
- Diploma
Quick apply
7d
Field Service Engineer - VFD MV Drives
GE Vernova —Chennai, Tamil Nadu
- Full-time
- Programmable logic controllers
- Bachelor's degree
- Travel
3d
Looking for Service Engineer
Reliance Instruments Corporation —Chennai, Tamil Nadu
- ₹12,000 - ₹25,000 a month
- Full-time
- Schematics
- Customer service
- Diploma
- Food provided
Quick apply

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Technician, Network Operations Center 1

SES -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent
14 days ago

Benefits

Health insurance
Paid time off
Work from home

Qualifications

CCNA
English
Bachelor's degree
Computer networking
Organizational skills
Linux
Juniper

Full job description

Technician, Network Operations Center

The job responsibilities outlined in this document are not exhaustive and may involve overtime and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity. We go beyond the traditional satellite industry and broader communications landscape to redefine what's possible.

Aligned with SES’s vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide. To achieve this, we’re seeking bold, visionary thinkers to help drive our legacy of innovation into the future.

As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network. This technician will also need to ensure that proper escalation procedures are followed, and the resolution of customer service issues are focused on ensuring the highest level of customer service. This position is also responsible for receiving and replying to incoming calls, emails, and alarms, utilizing multiple tools and resources, to provide troubleshooting, analysis, routine monitoring and system status checks to identify and resolve service interruptions. You will also facilitate teamwork with the direct support of management and focus on professional development as a role model.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Provide operational support and timely response of phone calls and emails through the triage process. Matters include but not limited to; customer terminal access, carrier measurements, peak/pols and compression test and internal/external customer notifications.
Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.
Utilize tools to interpret and troubleshoot basic RF and IP based networks.
Timely identity, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies.
Respond in a timely manner to incoming customer calls / emails with professionalism.
Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
Perform troubleshooting for all full-time services while consistently following established processes and procedures.
Assist with the monitoring and execution of all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
Work closely with customers to maintain all service level agreements and resolve any RF, teleport and managed service trouble issues.
Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained and all follow up actions are completed.
Escalate and report on service issue corrective measures to the Management team.
Participate in the on-boarding of new systems and assist with satellite transition activities.
Collaborate with SES support groups and/or premier customer Engineers to integrate new services into the existing operational SES product line.
Under supervision, initiate emergency restoral procedures and determine alternate routes of services provided by Teleport Operations for SES owned teleports and 3rd party partner teleports

COMPETENCIES

Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service always
Create and review managed service trouble tickets for operational discrepancies, circuit, and service events to ensure accurate documentation is maintained and follow up actions are completed to improve performance and communication within the operational team.

Provide input for tools, training programs, processes, and procedures

Perform other duties as assigned by supervisors and management
Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.

Lead by example, promoting a high level of teamwork.
Drive development of training materials, processes, and procedure
Participate and provide Operations with on-call support.
Escalate and report on service issue corrective measures to the Management team

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree with a minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience.
At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat Skyedge IIc, Newtec Dialog, HNS and Comtech Heights.
Demonstrates consistent situational awareness and initiative in resolving customer issues
Working knowledge of RF principles and experience in interference troubleshooting is a strong plus.
Experience with modern data communications troubleshooting tools is preferred.
Ability to make independent decisions under pressure while adhering to company guidelines in a multi-tasking environment.
Capable of clearly communicating complex technical issues to both technical and non-technical audiences.
Strong interpersonal and organizational skills, with the ability to work effectively with customers and colleagues who speak English as a second language.
Technically adept and able to interpret operational manuals for various test and measurement equipment.
Please note: This description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required for the role.

OTHER KEY REQUIREMENTS / COMMENTS

Experience working with Network Operation Centers is a plus
Networking experience (CCNA, JNCIA, etc.), but not a requirement.
Ability for 24 X 7 rotating shifts
Linux Command Line Knowledge
Experience operating in a mixed network environment (Juniper & Cisco)
Hybrid work environment offering up to two days per week work from home (for eligible positions
Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here.

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service engineers / service technicians jobs in ambattur chennai tamil nadu

Technician, Network Operations Center 1

Operations Team Lead

Computer Service Engineer

Service engineer/ technician

Elevator Technician / Elevator Engineer

Technical Support Engineer (L2)

Electrical Technician

Robotics Engineer- Freshers

Desktop Support Engineer L1

Solar Engineer (Residential Projects)

Repair and Service Manager T N Region

Junior Field Engineer

Engineer-Technical Services

Service engineer (M/F)

Service Engineer

Laptop Technician

Desktop Support Engineer L2

Field Service Engineer

Field Service Engineer - VFD MV Drives

Looking for Service Engineer

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