Secunderabad Telangana Desktop support technician Jobs – 106 Open Jobs Today

Operations Center Technician, Staff
Blackbaud —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Flexible schedule
2d
Technical Support Engineer
Salesforce —Hyderabad, Telangana
- Full-time
- Customer service
- B.Sc
- Salesforce
Technical Support Engineer (L2)
ISTORAGE INDIA PVT LTD —Hyderabad, Telangana
- ₹20,000 - ₹40,000 a month
- Full-time
- Windows
- Master's degree
- Bachelor's degree
Quick apply
IT Support Engineer
Hansuja Enterprise —Hyderabad, Telangana
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Access
- English
- Microsoft Office
Quick apply
Analyst IT Operations(End User Applications Support Engineer)
Mattel —Hyderabad, Telangana
System Administrator
vagarious solutions pvt.ltd —Hyderabad, Telangana
- Full-time
- IT
- Linux
- In-person
Quick apply
CA0332 - Junior IT Support Executive
Cloudangles —Hyderabad, Telangana
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
8d
Specialist, Technical Support
MSD —Hyderabad, Telangana
- Full-time
- Computer science
- Azure
- Computer Science
Technical Support Representative (Customer Support)
Arrowsight Private Limited —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
10d
Executive - Helpdesk
Cushman & Wakefield —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- English
Quick apply
5d
Technical Support Associate
ESN Technologies —Hyderabad, Telangana
- Full-time
- Customer service
- Salesforce
- English
IT Support Associate
ASSPL - Maharashtra —Hyderabad, Telangana
- Full-time
- Windows
- AWS
- Analysis skills
10d
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
Specialist: IT Service, Support and Operations
Infosys Limited —Hyderabad, Telangana
- Azure
Manager, Technical Support
Hyland —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Engineer
Cambridge Technology Enterprises (CTE) —Hyderabad, Telangana
- Full-time
- Communication skills
TECHNICAL SUPPORT SPECIALIST
Zeta Global —Hyderabad, Telangana
- Computer Science
- English
- Java
Network and System Administrator
Galactix Solutions Pvt Ltd —Hyderabad, Telangana
- ₹9,814.09 - ₹45,865.29 a month
- Email
- Azure
- Computer Science
- Windows
Quick apply
12d
Technical Support Analyst
Anblicks —Hyderabad, Telangana
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Technical Support Engineer, Senior 1
Progress —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off

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Operations Center Technician, Staff

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

Knowledge management
Operating systems
Incident management
Software troubleshooting
Windows
Microsoft Office
Bachelor's degree
ITIL
ServiceNow
Application support
Root cause analysis
Mobile devices

Full job description

About the role:

The Operations Center Technician will be responsible for the proactive monitoring and support of Blackbaud's Operations Center and Corporate IT, ensuring that service impacting events for internal and external customers are resolved within agreed upon SLA time frames. This role includes complex troubleshooting, customer support, and will act as the communication bridge between repair agents and business users when dealing with service impacting events and system outages.

What you’ll be doing: (Job duties and responsibilities)

Endpoint Support

Manage ticketing queues, Live Support Requests (phone and chat support) and engage in proactive monitoring of Blackbaud’s hosted infrastructure and applications.

Investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents

Execute on Incident response with relentless initial focus on restoration of service, followed by a drive to ensure the root cause of problems are identified and resolved permanently

Maintain operational logs of all alerts and requests, recording and classifying all related messages; maintain all operational data collection procedures, mechanisms and tools

Maintain operational documentation including knowledgebase articles

Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center

Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives

Communicate status of requests and incidents with requestor or relevant stakeholders

Inform daily operations by monitoring and analyzing incident data, including running Post Incident Reviews, collecting accurate incident data, assigning actions and managing action follow up

A “customer-first” mindset in taking ownership of daily operations of the team, focused on operational effectiveness while meeting SLA/OLAs

Support for the endpoint (desktop environment, VDI, mobile, etc.)

Desktop software installation and/or troubleshooting

Configure, install, maintain, and repair a variety of endpoint products:

PCs, MACs, Scanners, Printers, Peripheral devices

Mobile device management

Endpoint Management Responsibilities

Ensures compliance with Standard Operating Procedures (SOP)

Ensures compliance with Service Level Agreements (SLA)

Coordinates preventive maintenance and service program for endpoint devices

Provides Service Desk escalation support

Analyzes problem trends, determines root cause, and makes recommendations to team and/or management

Conducts complex troubleshooting and root cause analysis

Knowledge Management

Understand Knowledge Centered Solutions methodology and apply KCS to daily incident management

Create new knowledge base articles based on customer incidents as part of the workflow

Edit and update current knowledge base articles as they are used

Work with application support to develop new knowledge for team based on current incidents

What we’ll want you to have: (Job requirements and preferences)

Bachelor’s degree and 3+ years of related experience, or equivalent work experience

In-depth Knowledge of Windows OS

In-depth Knowledge of MS Office suite products

Experience with Apple operating systems

Experience with Cell Phones and other mobile devices

Experience with ServiceNow or other ticket tracking software

Solid experience in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes (ITIL Foundations V3 or V4 preferred but not required )

Certifications, Licenses, Registrations: A+, Net+ recognized

Able to work flexible hours as required by business priorities

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

desktop support technician jobs in secunderabad telangana

Operations Center Technician, Staff

Technical Support Engineer

Technical Support Engineer (L2)

IT Support Engineer

Analyst IT Operations(End User Applications Support Engineer)

System Administrator

CA0332 - Junior IT Support Executive

Specialist, Technical Support

Technical Support Representative (Customer Support)

Executive - Helpdesk

Technical Support Associate

IT Support Associate

IT Support Analyst

Specialist: IT Service, Support and Operations

Manager, Technical Support

Technical Support Engineer

TECHNICAL SUPPORT SPECIALIST

Network and System Administrator

Technical Support Analyst

Technical Support Engineer, Senior 1

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