bengaluru karnataka care coordinator Jobs – 75 Open Jobs Today

Program Manager – Critical Customer Situations
Sprinklr —Bengaluru, Karnataka
- Full-time
- Sales
- Communication skills
- Paid time off
1d
Project Coordinator
Healthminds Consulting —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Camp Coordinator
Merago Health —Bengaluru, Karnataka
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- Bachelor's degree
- Travel
- Health insurance
Quick apply
Executive - Patient Care Coordinator
Flatworld Solutions —Bengaluru, Karnataka
- Full-time
- Nursing
- Customer service
- B.Sc
UKG AND LKG Teachers
Winmore Academy —Whitefield, Bengaluru, Karnataka
- ₹28,000 - ₹45,000 a month
- 12th Pass
- Bachelor's degree
- Computer skills
Quick apply
Center Coordinator
Sankalp India Foundation —Bengaluru, Karnataka
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
Front Desk Executive/ Patient care Coordinator
Curve Orthodontics —Bengaluru, Karnataka
- ₹20,000 - ₹30,000 a month
- Full-time
- Nursing
- 12th Pass
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
11d
Ayurvedic Therapist
Jivaayush Healthcare Pvt Ltd —Jayanagar, Bengaluru, Karnataka
- ₹20,000 - ₹21,000 a month
- Part-time
- In-person
- Medical terminology
- Food provided
- Paid sick time
Quick apply
Field Service Team Manager - South 2
Alfa Laval —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Engineering
- Diploma
1d
Daycare Teacher
Little Elly Pre-School —BTM 16th Main, Karnataka
- ₹10,000 - ₹12,000 a month
- Part-time
- Math
- In-person
- Teaching experience
Quick apply
2d
Product Performance Advisor
ExxonMobil —Bengaluru, Karnataka
- Engineering
- Master's degree
- Project management
- Commuter assistance
- Health insurance
Designer/Lead Designer
AtkinsRéalis —Bengaluru, Karnataka
- Full-time
- Remote
- AutoCAD
- CAD
- Electrical experience
- Health insurance
Preschool Teacher Cum Coordinator
IKidz Education —Dasarahalli, Bengaluru, Karnataka
- ₹10,000 - ₹18,000 a month
- Urgently hiring
- Administrative experience
- In-person
- Communication skills
- Paid time off
Quick apply
Data Quality Specialist
CSC (Corporation Service Company) —Bengaluru, Karnataka
- Weekend availability
- Customer service
- Salesforce
- Microsoft Office
Sales Coordinator-Test & Measurement
ROHDE & SCHWARZ GmbH & Co. KG —Bengaluru, Karnataka
- Online application
- Remote
- Microsoft Excel
- Marketing
- Salesforce
- Health insurance
Logistic Associate / Sales support (International Market)
Kumar Organic Products —Bengaluru, Karnataka
- Full-time
- Inventory management
- ERP systems
- Master's degree
17h
Manager - Integrated Marketing
Sprinklr —Bengaluru, Karnataka
- Full-time
- CRM software
- Marketing
- Social media management
- Paid time off
9d
Salesforce Commerce (Support) - Manager
Valtech Group —Bengaluru, Karnataka
- Salesforce
- Project management
- Team management
Senior Customer Success Manager - CCAAS
Sprinklr —Bengaluru, Karnataka
- Full-time
- PMP
- Salesforce
- Bachelor's degree
- Paid time off
Sr. Insights Analyst
Sprinklr —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Social media management
- Communication skills
- Paid time off

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Program Manager – Critical Customer Situations

Sprinklr -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
1 day ago

Benefits

Paid time off

Qualifications

Jira
Sales
Enterprise Software
Communication skills

Full job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Program Manager – Critical Customer Situations (CritSit) leads Sprinklr’s post-sale escalation program. This role oversees the end-to-end approach for high-impact customer issues, driving fast intake, executive alignment, disciplined execution, and clear communication with customers.

You will partner across Customer Success, Support, Product/Engineering, Services, Sales, and leadership to resolve escalations, protect customer outcomes, and reduce risk to retention and reputation.

What You’ll Do

Program Ownership & Governance

Lead and refine the CritSit operating model, including intake, cadence, and closure standards

Strengthen escalation pathways and drive adoption across the field

Define and report on key program metrics, such as time to resolution and stakeholder satisfaction

Intake, Triage & Executive Alignment

Manage escalation intake with clear context and documented prior actions

Align stakeholders and lead action plan reviews within 24 hours

Ensure the right level of executive sponsorship and engagement

Cross-Functional Leadership (DRI)

Serve as DRI, mobilizing teams and driving execution against action plans

Run a structured execution cadence with clear ownership and accountability

Escalate risks early and provide concise executive updates

Tooling & Communication Rigor

Maintain structured tracking, such as Jira, and accurate status reporting

Oversee dedicated communication channels in Teams

Maintain strong documentation and reporting discipline

Customer Success Outcomes

Partner with Customer Success teams to deliver clear, customer-facing messaging

Translate technical issues into business impact for executives

Spot trends and drive preventive improvements

Who You Are

10+ years of experience in Customer Success, Support, Services, or customer-facing program management within enterprise SaaS

Proven ability to lead through influence in high-priority, ambiguous situations

Strong executive communication and stakeholder management skills

Data-driven with strong operational discipline

Technically fluent and able to simplify complex issues

Experience working across Sales, Product, Support, and Services

Preferred Qualifications

Experience managing escalation or incident programs, such as Sev1 or Sev0

Familiarity with tools like Jira and with building scalable playbooks

Understanding of post-sale customer outcomes, including adoption, retention, and renewals

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Apply Now

Refine Your Search

care coordinator jobs in bengaluru karnataka

Program Manager – Critical Customer Situations

Project Coordinator

Camp Coordinator

Executive - Patient Care Coordinator

UKG AND LKG Teachers

Center Coordinator

Front Desk Executive/ Patient care Coordinator

Ayurvedic Therapist

Field Service Team Manager - South 2

Daycare Teacher

Product Performance Advisor

Designer/Lead Designer

Preschool Teacher Cum Coordinator

Data Quality Specialist

Sales Coordinator-Test & Measurement

Logistic Associate / Sales support (International Market)

Manager - Integrated Marketing

Salesforce Commerce (Support) - Manager

Senior Customer Success Manager - CCAAS

Sr. Insights Analyst

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