Kochi Kerala Room manager Jobs – 70 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Business Development Manager - FS Cochin
McCain Foods Limited —Kochi, Kerala
- Full-time
- Communication skills
1d
Specialist - Supply Growth Acquisition
StayVista —Kochi, Kerala
- Hospitality
- Master's degree
- Business development
Quick apply
Digital Marketer
ASTRASCHOOL PVT. LTD. —Vyttila, Kochi, Kerala
- From ₹25,000 a month
- Full-time
- Finance
- In-person
- Flexible schedule
Quick apply
Guest Service Associate - Front Office
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
9d
Front Office Executive (Receptionist)
Suha Digi Tech —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
13d
Front Office executive / Receptionist
VSTAYS HOTEL —Kalamassery, Kochi, Kerala
- ₹15,000 - ₹17,000 a month
- Full-time
- POS
- In-person
- Flexible schedule
- Food provided
Quick apply
1d
Front Office Supervisor
HOTEL PRAYANA —Kochi, Kerala
- ₹20,000 - ₹22,000 a month
- Full-time
- Hospitality
- Team management
- In-person
- Food provided
Quick apply
Social Media Manager
Amphin —Kochi, Kerala
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
9d
Sales & Marketing Manager
HOTEL PRAYANA —Kochi, Kerala
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Sales
- Bachelor's degree
- Food provided
Quick apply
Dir-Sales & Marketing-C
Marriott International, Inc —Kochi, Kerala
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Assistant Manager: Marketing (Admissions & Outreach)
Suha Digi Tech —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- English
- Master's degree
Quick apply
13d
Front Office Assistant
HOTEL PRAYANA —Kochi, Kerala
- ₹12,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Food provided
Quick apply
9d
Faculty Member – Python Programming
Suha Digi Tech —Kochi, Kerala
- Full-time
- Hospitality
- Computer Science
- English
Quick apply
13d
Maintenance Electrician
ADDRESS 7 SUITES —Kalamassery, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Electrical experience
- Plumbing
- In-person
- Food provided
Quick apply
Housekeeper/Cleaner
ADDRESS 7 SUITES —Kalamassery, Kochi, Kerala
- ₹12,000 - ₹15,000 a month
- Part-time
- Hospitality
- English
- 12th Pass
- Paid time off
- Flexible schedule
Quick apply
Front Office Executive
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
- POS
1h
Sales Manager
Coral Reef Hotel —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Hospitality
- Master's degree
- Business development
Quick apply
21h

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Assistant Front Desk Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26043076
Job CategoryRooms & Guest Services Operations
LocationInfopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

room manager jobs in kochi kerala

Assistant Front Desk Manager

Business Development Manager - FS Cochin

Specialist - Supply Growth Acquisition

Digital Marketer

Guest Service Associate - Front Office

Front Office Executive (Receptionist)

Front Office executive / Receptionist

Front Office Supervisor

Social Media Manager

Sales & Marketing Manager

Dir-Sales & Marketing-C

Assistant Manager: Marketing (Admissions & Outreach)

Front Office Assistant

Faculty Member – Python Programming

Maintenance Electrician

Housekeeper/Cleaner

Front Office Executive

Sales Manager

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