About Mihuru
Mihuru is India's only travel fintech platform — building the financial operating system for the travel industry. Our product suite covers Travel Now Pay Later (Mihuru GoFurther), Business Loans (Mihuru GoBuild), and International Remittance (Mihuru GoGlobal), all distributed through a B2B2C network of travel agents, tour operators, consolidators, and travel tech platforms. We use travel transaction data to power smarter underwriting, and we're growing fast.
Role Overview
This is a team leader role — the person who owns credit policy at Mihuru. You will be responsible for negotiating and aligning policy frameworks with our lending partners, maintaining and evolving Mihuru's internal credit policy, designing underwriting improvements informed by portfolio data, and conducting regular retrospectives to ensure our policy reflects what the book is actually telling us. You will also lead a team of credit and operations executives and ensure they are following established credit and operations policies. You will work closely with the COO, Founder, and our lending partners (NBFCs / banks) and will have real influence over how Mihuru's credit function evolves. This role is suited to someone with a strong credit or risk background in lending, fintech, or an NBFC — who is equally comfortable with numbers, with policy language, and with the commercial pressures that shape both.
Experience: 4-6 years
Location: Parel, Maharashtra
Team: Credit & Risk
Type: Full Time
Key Responsibilities:
1. Lending Partner Policy Negotiation & Alignment
– Own the credit policy interface with Mihuru's lending partners — NBFCs, banks, and co-lending counterparts
– Negotiate credit policy parameters with lending partners: eligibility criteria, bureau cut-offs, income norms, LTV, tenure bands, deviation matrices, and product-level guardrails – Prepare well-structured policy proposals backed by portfolio data and business rationale — present these to credit committees and risk teams at lending partners
– Track policy commitments made by lending partners and ensure Mihuru's operational processes are updated to reflect agreed terms
– Build working relationships with the credit and risk teams at lending partners — be the person they call when a policy question needs an answer
– Stay ahead of changes in lending partner risk appetite and proactively flag implications for Mihuru's portfolio or pipeline
2. Internal Credit Policy— Ownership & Evolution
– Own Mihuru's internal credit policy document for GoFurther (TNPL) and GoBuild (Business Loans) — keep it current, version-controlled, and audit-ready
– Define and maintain eligibility criteria, underwriting parameters, document requirements, deviation authority matrices, and product-level risk rules
– Translate lending partner policy constraints into Mihuru's internal decisioning logic — ensure the two are consistently aligned and work with Mihuru’s tech team to get these implemented in the system
– Propose and implement policy changes in response to portfolio performance, partner feedback, regulatory changes, or strategic pivots — with a clear rationale and approval trail – Build and maintain a deviation management framework: who can approve what, under what conditions, and with what documentation
– Ensure the credit team and operations team are trained on policy changes and that SOPs reflect the latest approved version
3. Underwriting Innovation & Improvement
– Identify opportunities to improve Mihuru's underwriting — new data signals, decisioning models, bureau overlays, or product-level risk proxies
– Leverage Mihuru's proprietary travel transaction data as an underwriting differentiator — develop hypotheses and test them against portfolio outcomes – Evaluate and propose the adoption of alternative data sources: GST filing patterns, IATA transaction data, airline booking history, or embedded financial data from travel platforms
– Work with the tech team to translate underwriting logic into automated decisioning rules — reduce manual intervention without increasing risk
– Benchmark Mihuru's underwriting approach against industry norms across travel lending, MSME lending, and BNPL — identify gaps and opportunities
– Design and run policy experiments: A/B tests on credit parameters, cohort comparisons, and outcome tracking — with clear success metrics
4. Portfolio Retrospectives & Analytics
– Run structured portfolio retrospectives on a monthly and quarterly basis — analyse vintage performance, delinquency trends, bucket-wise roll rates, and recovery outcomes by cohort
– Identify patterns in the portfolio that signal policy gaps: specific agent segments, ticket-size bands, tenure profiles, or product configurations that are underperforming
– Build and maintain portfolio analytics dashboards — PAR buckets, NPA trends, approval rates, rejection reason analysis, and exception tracking
– Prepare credit performance reports for the COO, Founder, and lending partners — clear, data-driven, and actionable
– Use retrospective insights to drive policy changes — close the loop between portfolio outcomes and underwriting decisions
– Flag early warning signals — accounts or segments showing stress before they hit overdue buckets — and recommend pre-emptive policy or collections action
5. Risk Governance & Compliance
– Ensure Mihuru's credit policy complies with applicable RBI guidelines, Fair Practices Code, KYC/AML norms, and lending partner requirements
– Maintain a risk register for credit — document known risks, mitigation measures, and residual exposure
– Support internal and external audits with accurate policy documentation, decision logs, and portfolio data – Monitor for fraud patterns — book-cancel arbitrage, identity misrepresentation, or agent-level concentration risk — and recommend policy-level mitigations
– Stay current on regulatory developments relevant to consumer lending, BNPL, and MSME credit in India
6. Credit Operations Support
– Work with the operations and CS teams to ensure credit decisions are communicated clearly and processed accurately
– Review and approve deviation cases that fall outside standard policy — apply judgement consistently and document reasoning
– Support the onboarding of new lending partners by building the policy alignment framework from scratch for each relationship – Provide credit input on new product development — GoFurther product variants, GoBuild loan structures, or new partner integrations
Required Qualifications:
– 4–6 years of experience in credit policy, underwriting, or risk management at an NBFC, bank, fintech, or lending startup
– Strong understanding of consumer lending or MSME lending underwriting frameworks — bureau interpretation, income assessment, LTV norms, and deviation management
– Experience negotiating or interfacing with credit/risk teams at institutional lending partners or co-lending counterparts
– Comfortable with portfolio analytics — PAR, vintage analysis, roll rates, recovery curves — and able to derive policy insights from data
– Strong Excel / Google Sheets skills for data analysis; SQL or basic Python a bonus – Excellent written communication — you can write a policy document, a credit committee note, and an internal SOP with equal clarity
– Commercially aware — you understand the tension between risk discipline and business growth, and navigate it with judgement
Preferred Qualifications
– MBA (Finance) or CA — strong quantitative foundation preferred
– Prior experience in travel lending, BNPL, or fintech underwriting — familiarity with the nuances of thin-file or alternative-data credit assessment
– Exposure to co-lending or FLDG structures and the policy frameworks that govern them – Experience building or significantly revising a credit policy document from scratch
– Familiarity with bureau products: CIBIL, Experian, CRIF, Equifax — score interpretation, bureau disputes, and NTC (new-to-credit) handling
– Understanding of RBI FLDG guidelines, digital lending guidelines (2022), and Fair Practices Code obligations
Job Type: Full-time
Pay: From ₹350,000.00 per year
Benefits:
Work Location: In person
