Mumbai Maharashtra Merchant service Jobs – 87 Open Jobs Today

16 - GCX CS Teammate 2
eBay Inc. —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
21h
Manager, Training QCD
Fleet Management —Borivali, Mumbai, Maharashtra
- Hospitality
- Master's degree
- MBA
Analyst - Strategic Advisory (India Coverage)
PJT Partners —Mumbai, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Manager - Business Development, Visa Consulting & Analytics (VCA)
Visa Consolidated Support Services (India) Private Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Communication skills
Operations Executive
Yugantika Solutions Private Limited —Andheri East, Mumbai, Maharashtra
- ₹10,696.03 - ₹15,000.00 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Quick apply
Payments Transformation Manager – AI & Automation
Boku —Mumbai, Maharashtra
- Master's degree
- Machine learning
- Mentoring
Business Development Manager: Financial Advisory Services
MITCON Consultancy & Engineering Services —Mumbai, Maharashtra
- English
- Master's degree
- Human resources
Office Assistant fintech operations
Yugantika Solutions Private Limited —Andheri East, Mumbai, Maharashtra
- ₹8,205.83 - ₹14,000.00 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Data entry
Quick apply
Associate Director - Strategic Partnerships
PayU —Mumbai, Maharashtra
- Analysis skills
- Accounting
- APIs
P4 Key Account Manager- Sales
PayU —Mumbai, Maharashtra
- Master's degree
- Agile
- Communication skills
Senior Client Consulting Manager
Visa Consolidated Support Services (India) Private Limited —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Manager
LenDenClub —Mumbai, Maharashtra
- Microsoft Outlook
- Management
- Analysis skills
Quick apply
Fraud Risk Practice
Visa Consolidated Support Services (India) Private Limited —Mumbai, Maharashtra
- Full-time
Business Development – B2B Sales
Rapsys Technologies —Andheri, Mumbai, Maharashtra
- Marketing
- English
- Research
Product Manager - Card Authorizations
JPMorganChase —Mumbai, Maharashtra
- Full-time
- B.Sc
- Project management
- Bachelor's degree
2d
Risk Policy Head _ SMB Lending
PayU —Mumbai, Maharashtra
- Analysis skills
- Communication skills
Sr. Business Development Leader
Visa Consolidated Support Services (India) Private Limited —Mumbai, Maharashtra
- Full-time
- Sales
- Master's degree
- Analysis skills
Fraud Strategy Analytics - Vice President - Bengaluru/Mumbai
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Project management
- Health insurance
P5 Senior Key Account Manager - Sales
PayU —Mumbai, Maharashtra
- Sales
- Research
- Project management
Customer Service Representative
SP transaction hub —Thane, Maharashtra
- ₹10,368.29 - ₹20,000.00 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
9d

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16 - GCX CS Teammate 2

eBay Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
21 hours ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Excel
Customer service
Microsoft Office
E-Commerce
Administrative experience
Communication skills
Time management

Full job description

JOB DESCRIPTION

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Commercial Teammate (MSO Reactive) supports large merchants, high value/potential and/or new sellers with their day to day operational issues by phone/chat and email, working with the relevant key partners (e.g. Business Unit, Trust team) closely to help sellers’ maintain their standards and healthy selling practices.
Providing a timely resolution as well as maintaining a positive relationship with the account management group. This teammate will be the primary point of contact for AM’s and proactively connect with sellers either via phone or emails to help resolve their issues.
Responsibilities

Handle day to day reactive issues with customers email and chat channel.
Outreach could be phone
Complete assigned tasks and responsibilities in a timely and efficient manner
Collaborate with other team members to achieve business goals and contribute to initiatives to help improve team performance and processes.
Meet and exceed the turnaround time and quality of delivery as per the specified target, have an eye for details.
Work as per defined processes and SLA – outlook issue process
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
Share timely findings with the Account Manager and key stakeholder.
Share learning with team in daily huddles for exciting/unique issue/query worked.
Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
Summarize and provide customer feedback to management
Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
Handle escalated complicated cases

Qualification & Skills required: -

Graduation is Mandatory
Demonstrate strong probing and problem solving skills
Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
Expert knowledge of MS Office especially PPT and Excel.
Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
Ability to work well in a team environment and collaborate effectively with others.
Excellent time management, strong communication and interpersonal skills.
Self-starter with a positive attitude.
Ability to remain professional at all times.
3+ years of experience in customer service/ecommerce/handling email or chat services

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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merchant service jobs in mumbai maharashtra

16 - GCX CS Teammate 2

Manager, Training QCD

Analyst - Strategic Advisory (India Coverage)

Manager - Business Development, Visa Consulting & Analytics (VCA)

Operations Executive

Payments Transformation Manager – AI & Automation

Business Development Manager: Financial Advisory Services

Office Assistant fintech operations

Associate Director - Strategic Partnerships

P4 Key Account Manager- Sales

Senior Client Consulting Manager

Senior Manager

Fraud Risk Practice

Business Development – B2B Sales

Product Manager - Card Authorizations

Risk Policy Head _ SMB Lending

Sr. Business Development Leader

Fraud Strategy Analytics - Vice President - Bengaluru/Mumbai

P5 Senior Key Account Manager - Sales

Customer Service Representative

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