Pimpri Pune Maharashtra Call center Jobs – 101 Open Jobs Today

Customer Service Team Lead I -
Allstate —Pune, Maharashtra
- Bachelor's degree
- Conflict management
Telesales Representative
Thywork Engineering Pvt. Ltd. —Nighoje, Pune, Maharashtra
- ₹12,814.61 - ₹20,139.56 a month
- Full-time
- Salesforce
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick apply
Telesales Executive and sales marketing
Pamosa international marketing pvt Ltd —Pune, Maharashtra
- ₹8,000.00 - ₹30,175.85 a month
- Full-time
- CRM software
- Sales
- Salesforce
- Cell phone reimbursement
Quick apply
10d
Team Lead – Outbound Process
Brickfolio Pvt Ltd —Pune, Maharashtra
- ₹4,16,225.95 - ₹6,50,000.00 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
Voice & Accent Trainer – USA Travel Sales
luxara Holdings —Pune, Maharashtra
- ₹15,111.18 - ₹29,196.40 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
Executive-Customer Care Voice-Inbound
EXL Service —Pune, Maharashtra
- Full-time
- Diploma
Customer Care Executive (Inbound)
iServefinancial —Pune, Maharashtra
- ₹1,20,000 - ₹2,30,000 a year
- Customer service
- Communication skills
Lead Gen./Appointment setting - Outbound
GaiaITES —Kalyani Nagar, Pune, Maharashtra
- Rotational shift
- Communication skills
Inside Sales Associate
PrimaVerse IDC —Nanded, Pune, Maharashtra
- Customer service
- English
- Bachelor's degree
- Flexible schedule
- Food provided
Quick apply
Telesales Executive
StarMaxx HR Services —Swargate, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- 12th Pass
- Bachelor's degree
Quick apply
Accounts Receivable (AR) Call Centre | AR Callers | Voice Freshers
AccessHealthcare —Pune, Maharashtra
- Online application
- English
- Master's degree
- Bachelor's degree
Telemarketing Executive
Comfort Business Hub —Pashan, Pune, Maharashtra
- ₹5,000 - ₹10,000 a month
- Part-time
- Hybrid work
- CRM software
- Customer service
- English
Quick apply
Telesales Executive
Destek Infosolutions pvt ltd —Pune, Maharashtra
- ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
RCM Customer Service Agent
Veradigm —Pune, Maharashtra
- Full-time
- Customer service
Executive
EXL Service —Pune, Maharashtra
- Full-time
- Bachelor's degree
1d
Tele Marketing Executive
ACUMEN FINANCE —Vishrantwadi, Pune, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
- Cell phone reimbursement
Quick apply
Commitment Desk Analyst
Onity Group Inc. —Pune, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
6d
Technical Support Representative
swaliya softech —Pune, Maharashtra
Telesales Executive
wavereco consulting llp —Pune, Maharashtra
- ₹15,000 - ₹23,000 a month
- Full-time
- Sales
- In-person
- Communication skills
- Paid time off
Quick apply
2d
Telecaller - Educational Institute Call Center
THE TECH HUB —Bavdhan, Pune, Maharashtra
- ₹1,80,000 - ₹3,00,000 a year
- Email
- CRM software
- English
- 12th Pass

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Customer Service Team Lead I -

Allstate -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Call center
Performance management
Bachelor's degree
Conflict management

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.
Lead a team of 15 to 20 Resources
Make and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that customer needs have been met
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
Conflict management and problem resolution skills in managing internal and external customer relationships
Audit calls/task and provide feedback to the claim handler on the production floor
Conduct voice interviews to identify trainable candidates

Key Responsibilities

Serve as mentor leader to new leaders within respective business unit.
Handle stretch assignments designed to increase business acumen.
Interview applicants and recommend hire.
Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.
Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
Makes recommendations for process improvements and cost saving opportunities; executing key initiatives.
Establish/communicate job performance standards and work procedures.
Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.
Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Manages/leads front-line employees

Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

Knowledge of problem solving and preparation of complex reports for analysis

Ability to leverage learned technical skills in support of team objectives

Assist leadership in achieving business unit objectives

Skill in motivation, organization, training, coaching and facilitation of teamwork

Ensures adherence to empathetic and responsive customer service in all transactions

Recommend training and education programs to enhance associate’s knowledge and development

Education

4 year Bachelors Degree (Preferred)

Experience

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Primary Skills

Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Shift Time

Shift C (India)

Recruiter Info

Dipti Murudkar

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

Refine Your Search

call center jobs in pimpri pune maharashtra

Customer Service Team Lead I -

Telesales Representative

Telesales Executive and sales marketing

Team Lead – Outbound Process

Voice & Accent Trainer – USA Travel Sales

Executive-Customer Care Voice-Inbound

Customer Care Executive (Inbound)

Lead Gen./Appointment setting - Outbound

Inside Sales Associate

Telesales Executive

Accounts Receivable (AR) Call Centre | AR Callers | Voice Freshers

Telemarketing Executive

Telesales Executive

RCM Customer Service Agent

Executive

Tele Marketing Executive

Commitment Desk Analyst

Technical Support Representative

Telesales Executive

Telecaller - Educational Institute Call Center

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