remote reporting analyst Jobs – 146 Open Jobs Today

Technical Support Analyst Lead
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
People Systems Analyst
Porch —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- English
- Paid holidays
- Health insurance
Oracle EBS Consultant
Euphoric Thought Technologies Pvt Ltd —Remote
- ₹1,50,000 - ₹2,00,000 a month
- Remote
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
9h
Treasury Analyst
Dicetek LLC —Remote
- Remote
- Microsoft Excel
- English
- Windows
Quick apply
14h
Web Scraping Expert (Scrapy & Python) WFH
Outsource Bigdata —Remote
- ₹3,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Analysis skills
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- Communication skills
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Staff Consultant, Business Analyst (CASA/TD)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
1d
Content Support Analyst
AlphaSense —Remote
- Remote
- Google Suite
- Research
- Microsoft Office
Axiom Business Analyst (US)
Luxoft —Remote
- Remote
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- Data analysis skills
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SEM Senior Analyst
Stan Ventures —Remote
- Up to ₹60,000 a month
- Full-time
- Remote
- Analysis skills
- Project management
- Mentoring
Quick apply
Salesforce Education Cloud Consultant
Kasmoprav —Remote
- ₹60,000 - ₹90,000 a month
- Remote
- Salesforce
- Communication skills
Quick apply
13h
Revenue Accounting Supervisor
Porch —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Microsoft Powerpoint
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- Microsoft Excel
- Paid holidays
- Health insurance
Project Manager+Senior Business Analyst
Luxoft —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- English
Financial Analyst
Dream Opportunity —Remote
- Remote
- Google Suite
- Microsoft Excel
- English
Quick apply
Business System Analyst
AxisMaxlife —Remote
- Remote
- Software troubleshooting
- APIs
- Communication skills
Senior Workday Benefits System Analyst
Avalara —Remote
- Remote
- Human resources
- APIs
- AI
- Health insurance
- Paid time off
Senior Power BI Engineer
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Computer Science
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
Monitoring Analyst
Digital Paani —Remote
- ₹25,000 - ₹35,000 a month
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Programmable logic controllers
Quick apply
3d
Risk & Insurance Analyst
Insight Software —Remote
- Full-time
- Remote
- Finance
- Analysis skills
- Bachelor's degree
Sr Workday Analyst
Trellix —Remote
- Remote
- Computer Science
- Software troubleshooting
- B.Sc
- Health insurance
- Paid time off
OBIEE/BI Publisher
Customertimes —Remote
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Remote
- SQL
Quick apply
6d

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Technical Support Analyst Lead

CSG -
Remote

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Job details

Full-time

Qualifications

BCS
CI/CD
Knowledge management
Oracle
Computer Science
Kubernetes
XML
English
Technical support
SOAP
SQL
Bachelor's degree
Continuous integration
Perl
REST
Computer networking
Computer Information Systems
Telecommunication
Application support
PL/SQL
Jenkins
Billing
Communication skills
Python

Full job description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Job Description

We are looking for a Technical Support Analyst Lead who will:

As a Technical Lead or Senior Engineer, responsible for managing a small team and providing guidance and mentorship to team members while driving day-to-day operational activities.

Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.

Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.
Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to initiate and track the service activation process.
Must be aware of bulk provisioning process.
Supports customers per the details contained in the customer maintenance and support contracts.
Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
Analyze and debug CSG product applications
Ensures CSG Support Tool is always updated with the latest ticket details.
Delivers product installations according to internal procedures.
Assist direct line manager with reporting on KPIs and team progress
Escalates opportunities and/or issues according to established procedures
Performs Application Health Check
Works on performance issues
Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays is required
Ad-hoc occasional travel to customer site

Is this opportunity right for you? We are looking for candidates who have:

A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
9-14 years of work experience in software industry and application support experience
Sound knowledge on Billing and Rating
Good knowledge of Telecommunication environment and customer services procedures
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python, SOAP, REST, Tuxedo, XML
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas
Customer facing skills to perform on-site support for customers who have purchased the services
Experience in Incident/Problem/Change/Knowledge Management
Experience in Automation Frameworks would be a plus
Experience with CI/CD tools including Jenkins.
Experience working with Kubernetes would be a plus
Experience working with monitoring tools as ELK, Grafana etc.
ITIL accreditation will be an advantage
Works well within a team environment
Able to communicate effectively to convey and clarify information
Good written and verbal communication skills
Able to communicate in English (Advanced) and one additional language is preferred

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Apply Now

Refine Your Search

reporting analyst jobs in remote

Technical Support Analyst Lead

People Systems Analyst

Oracle EBS Consultant

Treasury Analyst

Web Scraping Expert (Scrapy & Python) WFH

Staff Consultant, Business Analyst (CASA/TD)

Content Support Analyst

Axiom Business Analyst (US)

SEM Senior Analyst

Salesforce Education Cloud Consultant

Revenue Accounting Supervisor

Project Manager+Senior Business Analyst

Financial Analyst

Business System Analyst

Senior Workday Benefits System Analyst

Senior Power BI Engineer

Monitoring Analyst

Risk & Insurance Analyst

Sr Workday Analyst

OBIEE/BI Publisher

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