bengaluru karnataka remote desktop support Jobs – 127 Open Jobs Today

IT Global Support Services Analyst
Jacobs —Bengaluru, Karnataka
- Windows
- Microsoft Office
- Administrative experience
4d
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Bengaluru, Karnataka
- Microsoft Outlook
- Microsoft Office
Quick apply
Support Technician
Five9 —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Windows
1d
Desktop Support Engineer (Field Support)
Total IT Global —Bangalore City, Bengaluru, Karnataka
- Full-time
- Inventory control
- Inventory management
- English
Quick apply
4d
Project Assistant – Technology
IT for Change —Bengaluru, Karnataka
- From ₹11,295.34 a month
- Full-time
- Software troubleshooting
- Linux
- In-person
Quick apply
3d
System Administrator [0-6 months]
Clini launch Research Institute —HSR Layout Sector 1, Bengaluru, Karnataka
- ₹9,914.50 - ₹15,000.00 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
8d
IT support
MAXVY —Bengaluru, Karnataka
- Azure
- Software troubleshooting
- B.Sc
Technical Support & Live Streaming Executive
24 Frames Digital —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Travel
- Computer networking
- Cell phone reimbursement
- Work from home
Quick apply
Technical Support Engineer (L1/L2)
medha cloud —Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
Quick apply
System Admin
Emertxe —Bengaluru, Karnataka
- Engineering
- Windows
- Linux
IT Support Associate II, OpsTech IT -Service Desk
ADCI - Karnataka - A66 —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- English
- 12th Pass
IT Support Engineer
Glentec Engineering —Bangalore City, Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Quick apply
IT Service Desk Intern
66degrees —Bengaluru, Karnataka
- Rotational shift
- Computer Science
- Software troubleshooting
- Customer service
IT Support Engineer
TRIGAJA —Bengaluru, Karnataka
- From ₹3,50,000 a year
- Full-time
- Remote
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
7d
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Windows
11d
Desktop Support Engineer
Accord Software & Systems —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Windows
Consultant – IT Support
CSTEP —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Windows
Desktop Support Engineer
Zycus —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Technology Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
18h
Support Specialist IV
Lytx —Bengaluru, Karnataka
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills

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IT Global Support Services Analyst

Jacobs -
Bengaluru, Karnataka

Apply Now

Job details

4 days ago

Qualifications

Windows
Microsoft Office
Administrative experience
Bachelor's degree
IT support
ServiceNow
Customer support

Full job description

Location

Bangalore, All IN Regions, India

Capabilities

Enterprise Functions

Office Setup

Hybrid

Job ID

#40367

Market

Enterprise Functions

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Global Support Services technician will be responsible for supporting all level 2 incidents/requests/tasks related to the hardware, enterprise’s applications, and systems. This includes handling documentation and participating in training that’s related to the enterprise’s applications and systems. The goal is to maximize customer satisfaction and maximize the up time of the end user/customer in the production environment.

This position is also responsible for working/assisting with other teams in relation to operating within the established applications, endpoints, and systems within the organization. This will help alleviate time consuming tasks that are escalated from the Level 1 Global Service Desks along with other Level 2/Level 3 teams.

Responsibilities

Providing desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment.
Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
Hardware troubleshooting and adhering complete asset lifecycle.
Windows 10 and 11 OS installations and troubleshooting.
Supporting Onboarding and off boarding task on ground in Bangalore office.
Resolve unresolved incidents to development and IT teams according to established procedures.
Provide administrative support and expertise for applications/systems related issues.
Maintain accountability and ownership of issue/support tickets.
Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
Research end-user problems to determine root cause.
Produce and review documentation to assist the global support team in resolving related incidents.
Work closely with the Level 1 Global Service Desks, other Level 2 teams and Level 3 Application/System teams to provide training, documentation and assist with increasing first level resolution.
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills.
Maintain a high standard of business and ethical conduct with end-users, vendors and employees.
Follow workplace operating and environmental, health and safety procedures and guidelines.
Assist in process improvement initiatives.
Perform related duties as assigned by management.
Contribute and work with Knowledge management.

Here's what you'll need

Proven experience in an IT support role, involving extensive customer support, both remote and in-person
Full understanding of Windows Environment and extensive experience with MS Office Suite
A+ Certification

Bachelor’s Degree is preferred or equivalent experience.
ServiceNow or related ticketing management system

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Apply Now

Refine Your Search

remote desktop support jobs in bengaluru karnataka

IT Global Support Services Analyst

Desktop Support Engineer - L1

Support Technician

Desktop Support Engineer (Field Support)

Project Assistant – Technology

System Administrator [0-6 months]

IT support

Technical Support & Live Streaming Executive

Technical Support Engineer (L1/L2)

System Admin

IT Support Associate II, OpsTech IT -Service Desk

IT Support Engineer

IT Service Desk Intern

IT Support Engineer

Infra Tech Support Practitioner

Desktop Support Engineer

Consultant – IT Support

Desktop Support Engineer

Technology Support Engineer

Support Specialist IV

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