kerala it support executive Jobs – 70 Open Jobs Today

CX Strategist - Cochin / Trivandrum / Chennai / Bangalore
VGreen Technology Solutions (VGreenTEK) —Kochi, Kerala
- ₹35,00,000 - ₹38,00,000 an hour
- Full-time
Quick apply
Product Manager-Manager TD&E
EY —Kochi, Kerala
- Computer Science
- Engineering
- Master's degree
2d
EY-Cyber Security-Offensive Security-Manager
EY —Kochi, Kerala
- Azure
- Master's degree
- AWS
8d
Executive Assistant
Hurun India —Kochi, Kerala
- ₹35,000 - ₹46,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
Industry Group Enabler
EY —Kochi, Kerala
- Master's degree
- Analysis skills
- Bachelor's degree
Lead I - Business Analysis
UST Global —Thiruvananthapuram, Kerala
- Microsoft Excel
- Salesforce
- Engineering
GMS-Manager-Incident Response
EY —Thiruvananthapuram, Kerala
- Bachelor's degree
- Scripting
- Communication skills
DATA ARCHITECT
Dascase Technologies —Thiruvananthapuram District, Kerala
- Remote
- Azure
- Computer Science
- Data analysis skills
Operations and Customer Support Executive
JOBOY —Kochi, Kerala
- Email
- Bachelor's degree
- Communication skills
- Negotiation
Customer Care Executive
Career Q —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- B.Sc
- English
- Health insurance
Quick apply
3d
Field Executive
KritiLabs Technologies —Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Typing
Quick apply
9d
Solution Architect - Application
EY —Kochi, Kerala
- Azure
- Management
- Customer service
Faculty Member – Python Programming
Suha Digi Tech —Kochi, Kerala
- Full-time
- Hospitality
- Computer Science
- English
Quick apply
Customer Service Executive
Fixail App —Puthiyangadi, Calicut, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- CRM software
- Computer skills
- In-person
Quick apply
Executive Assistant (Director Office)
Tecfuge Business Solutions —Calicut, Kerala
- Up to ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Relation Executive
COLLEGE GURU —Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Paid time off
- Paid sick time
Quick apply
11d
Customer Care Executive
KINGSTER EDUCATION —Thiruvananthapuram, Kerala
- ₹18,000 - ₹21,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Salesforce Solution Architect
Milestone —Kochi, Kerala
- Azure
- Salesforce
- DevOps
Customer Care Executive
Loanitol —Palarivattom, Kochi, Kerala
- ₹12,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Cell phone reimbursement
Quick apply
Secretary to Managing Director
Ewire Softtech Private Limited —Kochi, Kerala
- From ₹25,000 a month
- Email
- Sales
- Customer service
- English
- Commuter assistance
- Cell phone reimbursement
Quick apply

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CX Strategist - Cochin / Trivandrum / Chennai / Bangalore

VGreen Technology Solutions (VGreenTEK)
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹35,00,000 - ₹38,00,000 an hour

Qualifications

UX
Experience design

Full job description

Job Role: CX Strategist

Experience: 15+years

Job type: Fulltime, Permanent

Work Location: Cochin / Trivandrum / Chennai / Bangalore

Candidate with IT background From Consulting domain.

Role Summary

The Experience (CX) Strategist will lead the Design practice, shaping CX strategy, design excellence, and commercial impact. The role will connect CX improvements with business outcomes through measurable metrics (OKRs/KPIs) and value-based prioritization. This is a leadership role combining domain depth, design strategy, team building, and client influence across airlines, airports, hotels, OTAs, and loyalty platforms.

Key Responsibilities

Practice & Strategy

Define the CX and Design vision, offerings, and POVs for Travel & Hospitality.

Build industry-specific frameworks for end-to-end journeys (search, booking, servicing, loyalty, disruptions).

Drive design maturity across digital, service, and omnichannel experiences.

Own design practice roadmap, capability gaps, and investment priorities.

Establish CX value frameworks to prioritize improvements by impact and ROI (CX Value).

Map service ecosystems and service flows to show how customer journeys are delivered across client teams and external partners, supported by processes and systems.

Client & Growth

Partner with Sales and Account leaders on pitches, RFPs, and large transformations.

Lead CX narratives, storytelling, and solutioning for airline, hospitality, and travel-tech clients.

Support account mining, cross-sell, and expansion through CX-led value creation.

Strengthen pitch-to-win conversion through structured storytelling, solutioning, and executive-ready narratives.

Build trusted client relationships and extend engagements through delivery excellence and measurable impact.

Delivery & Quality

Provide senior design oversight across key engagements.

Ensure high standards in research, service design, interaction design, and design systems.

Translate customer insights into measurable business outcomes (conversion, NPS, loyalty, cost-to-serve).

Define success metrics and measurable OKRs/KPIs aligned to business goals and track outcomes post-implementation.

Lead qualitative and quantitative research, and translate insights into clear actions across teams.

Document target journeys and service blueprints across customer touchpoints and delivery teams/partners, supported by processes and systems.

Identify friction points with direct impact on customer drop-off, cost, satisfaction, and loyalty, and prioritize improvements based on ROI.

Generate business cases that connect CX improvements to business KPIs and support decision-making for investments.

Lead experience transformation through scalable frameworks, design systems direction, and cross-functional alignment with Product and Engineering.

People & Practice Building

Build, mentor, and scale a multi-disciplinary design team (research, UX, service design, visual).

Set capability development plans.

Foster a strong design culture grounded in craft, rigor, and impact.

Strengthen team standards, ways of working, and design leadership across accounts and distributed teams.

Thought Leadership

Produce POVs, blogs, frameworks, and case studies focused on Travel & Hospitality CX.

Represent the organization in client forums, industry events, and internal communities.

Build credibility for the practice through repeatable frameworks, POVs, and a proven track record.

Required Experience

15+ years in CX / UX / Experience Design, including leadership responsibilities.

Proven experience building and leading design teams.

Expertise in service design, journey orchestration, and complex ecosystems.

Experience working with global, enterprise clients and distributed teams.

Excellent storytelling, facilitation, and stakeholder influence skills.

Ability to connect customer insights to business KPIs and measurable outcomes.

Preferred

Background in loyalty programs, disruptions & recovery journeys, or personalization.

Travel & Hospitality domain exposure (airlines, loyalty, airports, hotels, OTAs, travel platforms).

Experience with regulated or operationally complex environments (airlines, aviation, payments).

Certifications in UX / HCI (CUA, HFI, IxDF, etc.).

Quick apply

Refine Your Search

it support executive jobs in kerala

CX Strategist - Cochin / Trivandrum / Chennai / Bangalore

Product Manager-Manager TD&E

EY-Cyber Security-Offensive Security-Manager

Executive Assistant

Industry Group Enabler

Lead I - Business Analysis

GMS-Manager-Incident Response

DATA ARCHITECT

Operations and Customer Support Executive

Customer Care Executive

Field Executive

Solution Architect - Application

Faculty Member – Python Programming

Customer Service Executive

Executive Assistant (Director Office)

Customer Relation Executive

Customer Care Executive

Salesforce Solution Architect

Customer Care Executive

Secretary to Managing Director

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