Remote Customer experience associate Jobs – 145 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
1d
Sales Associate
Move My Stuff —Remote
- ₹30,000 - ₹45,000 a month
- Full-time
- Remote
- Customer service
- English
- Phone etiquette
- Paid time off
- Work from home
Quick apply
21h
Associate Product Manager (APM)
Bling —Remote
- ₹5,92,993.59 - ₹15,56,791.91 a year
- Full-time
- Remote
- Computer Science
- Engineering
- SQL
- Flexible schedule
Quick apply
1d
Associate Staff Consultant, Business Analyst
Nagarro —Remote
- Remote
- Research
- Computer networking
- Software development
Quick apply
Associate Director of Sales
innofied —Remote
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Sales
- Research
- Team management
- Health insurance
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
1d
Quote Support Representative
hirezy.ai —Remote
- ₹10,940.69 - ₹34,567.27 a month
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
12h
Data QA Associate (Finance)
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Associate Payroll & Billing Specialist (Fixed Term Contract - 1 Year)
G-P —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Finance
- Health insurance
Regulatory Affairs Specialist
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
CX Operations Specialist
Alteryx —Remote
- Full-time
- Remote
- Salesforce
- Analysis skills
- Project management
11d
Regulatory Affairs Officer
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Account Manager
Weekday —Remote
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- CRM software
- Business development
- Organizational skills
Quick apply
Microsoft Dynamics 365 Marketing Consultant (Customer Insight)
profesional labs It —Remote
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Associate Program Manager III
Syneos Health Commercial Solutions —Remote
- Remote
- Project management
- Bachelor's degree
- Communication skills
Remote Sales Associate
Cloud Labs Solutions —Remote
- ₹12,000 - ₹15,000 a month
- Part-time
- Remote
- Sales
- Customer service
- English
- Work from home
- Flexible schedule
Quick apply
3d
Outbound Customer Associate – US Insurance Process
Performance Wise Media —Remote
- From ₹8,000 a month
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Paid sick time
Quick apply
Travel Operations Manager | Remote | Luxury Travel Leadership
Fresh Prints —Remote
- Full-time
- Remote
- Hospitality
- Leadership
- Communication skills
Quick apply
Marketing Associate
SARAL TECH —Remote
- Full-time
- Remote
- Social media management
- English
- AI
Quick apply
17h
Site Payment Associate II - FSP
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- Finance
- Health insurance

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MFT - Associate Support Analyst

hirezy.ai
Remote

Quick apply

Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
1 day ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

customer experience associate jobs in remote

MFT - Associate Support Analyst

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Production Support Analyst

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Account Manager

Microsoft Dynamics 365 Marketing Consultant (Customer Insight)

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Remote Sales Associate

Outbound Customer Associate – US Insurance Process

Travel Operations Manager | Remote | Luxury Travel Leadership

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Site Payment Associate II - FSP

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