Duty manager/ lobby manager Jobs

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Front Office Supervisor

THE AVENUE REGENT
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹25,000 a month
13 days ago

Benefits

Flexible schedule
Food provided

Qualifications

Upselling
Supervising experience
Bachelor's degree
Team management
Hospitality Management
Phone etiquette
Diploma
Communication skills
Hotel experience
Hospitality management

Full job description

Job Description – Front Office SupervisorFour Star Hotel

Job Title: Front Office Supervisor
Department: Front Office
Reports To: Front Office Manager
Location:

Job Summary

The Front Office Supervisor is responsible for supervising the daily operations of the front office department, ensuring smooth guest check-in/check-out procedures, maintaining high standards of guest service, and supporting the Front Office Manager in achieving operational excellence in a four star hotel environment.

Key Responsibilities

Supervise front office staff during shifts and ensure efficient operations.
Welcome guests courteously and ensure a high level of guest satisfaction.
Handle guest check-in and check-out procedures accurately.
Manage room allocations, reservations, and guest requests.
Resolve guest complaints and service issues professionally.
Coordinate with Housekeeping, Reservation, Accounts, and other departments for smooth operations.
Monitor lobby appearance and front office cleanliness standards.
Train, guide, and motivate front office associates.
Prepare duty rosters and shift schedules as assigned.
Ensure proper cash handling and billing procedures.
Maintain records, reports, and daily shift handovers.
Monitor telephone etiquette and guest communication standards.
Ensure adherence to hotel policies, SOPs, grooming, and service standards.
Assist during VIP arrivals, group check-ins, and special events.
Support revenue enhancement through upselling of rooms and hotel services.

Required Qualifications

Bachelor’s Degree or Diploma in Hotel Management/Hospitality Management.
Minimum 2–4 years of experience in Front Office operations in a reputed hotel.
Previous supervisory experience preferred.

Skills Required

Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Good knowledge of hotel PMS software.
Problem-solving and conflict-resolution skills.
Professional grooming and presentation.
Ability to work in shifts, weekends, and holidays.
Customer-focused attitude with attention to detail.

Salary & Benefits

Salary as per industry standards.
Service charge and incentives as applicable.
Food and accommodation as per company policy.
Weekly off, leave benefits, and statutory benefits.

Working Conditions

Rotational shifts including night shifts.
Standing for extended periods may be required.
Fast-paced hotel environment requiring multitasking abilities.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule
Food provided

Work Location: In person

Quick apply

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