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ServiceNow CMDB/Service Mapping

Zensar Technologies -
Telangana

Apply Now

Job details

Qualifications

Azure
XML
Software deployment
UNIX
Windows
AWS
ITIL
JavaScript
Network protocols
Scripting
ServiceNow
IT
VMWare
SSH
Linux
JSON
Metadata
PowerShell
Shell Scripting
vCenter

Full job description

Job Description:

Key Responsibilities

Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules.
Architect and maintain accurate service maps for critical business applications and infrastructure.
Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies.
Configure and deploy MID Servers across diverse environments (on-prem, cloud).
Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency.
Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB.
Utilize traffic-based discovery techniques including ML connection suggestions and cloud-native tagging.
Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner).
Document service mapping standards, processes, and training materials.

Required Skills & Experience

ServiceNow Platform Expertise

Deep understanding of ServiceNow CMDB structure and relationships.
Hands-on experience with Discovery and Service Mapping modules.
Proficient in MID Server configuration, deployment, and troubleshooting.

Technical Knowledge

Broad IT infrastructure knowledge including:
Network protocols: SSH, SNMP, WMI, CIM
Operating systems: Windows, Linux
Virtualization platforms: VMware vCenter, Hyper-V
Cloud platforms: AWS, Azure
Database systems: Mapping via IP:PORT when URLs are unavailable

Discovery Techniques

Top-down discovery using predefined patterns.
ML-based traffic discovery and application fingerprinting.
Tag-based discovery leveraging cloud-native metadata.

Scripting & Automation

Strong JavaScript skills for ServiceNow scripting.
Experience creating/modifying Discovery Patterns.
Familiarity with Unix Shell scripting, Windows PowerShell, and Regex.
Diagnosing service mapping errors and avoiding duplication.
Working with XML and JSON data formats.
Ensuring performance and accuracy of MID Servers and service maps.

Troubleshooting & Optimization

Experience Required:

12+ years of total software engineering/ IT experience. 10+ years of overall ServiceNow platform experience.
5+ years of CMDB/Service Mapping experience.
Experience with application architecture and standard configurations.
Practical experience with enterprise-scale Service Mapping deployments.
Familiarity with ITIL processes, CSDM and CMDB governance

Training and Certifications:

ServiceNow Admin Certified (Must Have)
ServiceNow Service Mapping Implementation Certified. (Must Have)
ServiceNow Discovery Implementation Certified. (Must Have)

Shift : 2:00 pm -10:30 pm

Preferred location: Hyderabad

Secondary Location: NOIDA/Gurugram

No. Of Positions : 1

Apply Now

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