Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.
We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.
At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.
Overview
Gallagher Center of Excellence (GCOE) is seeking to hire a Team Lead/Associate Manager for the GCOE Business Enablement vertical. The Team Lead will play a pivotal role in managing and guiding a dynamic team of creative and technical professionals, including graphic designers, content writers, project coordinators, and web developers. This position requires a blend of leadership, strategic planning, and operational expertise to ensure the team delivers high-quality outputs aligned with organizational goals.
The Team Lead will be responsible for overseeing the team's day-to-day activities, fostering collaboration, and driving innovation across creative and technical projects. They will act as the primary point of contact between the team and senior management, ensuring seamless communication and alignment with broader organizational objectives.
This role demands a proactive leader who can balance creativity with technical precision, manage multiple projects simultaneously, and inspire the team to achieve excellence. The ideal candidate should have a strong understanding of creative processes, project management methodologies, and technical workflows, along with the ability to nurture talent and build a cohesive team environment.
How you'll make an impact
Responsibilities:
Leadership and Team Management
1. Supervise Team Members: Oversee daily operations and ensure team members are meeting their individual and collective goals.
2. Mentorship and Development: Provide coaching, guidance, and support to team members to enhance their skills and career growth.
3. Conflict Resolution: Address and resolve conflicts within the team to maintain a positive and productive work environment.
4. Performance Management: Conduct regular performance reviews and provide constructive feedback to team members.
5. Team Building: Foster collaboration and teamwork by organizing team-building activities and encouraging open communication.
6. Creative Direction: Provide guidance and feedback to graphic designers and content writers to ensure creative deliverables align with brand standards and project objectives.
7. Technical Leadership: Support web developers in troubleshooting technical challenges and ensure the delivery of functional, user-friendly digital solutions.
Operational Oversight
8. Task Allocation: Assign tasks and responsibilities to team members based on their strengths and workload.
9. Monitoring Progress: Track team progress on projects and ensure deadlines are met.
10. Quality Assurance: Ensure the quality of work produced by the team meets organizational standards.
11. Problem-Solving: Identify operational challenges and implement solutions to improve efficiency.
Strategic Planning
12. Goal Setting: Collaborate with senior management to set team goals aligned with organizational objectives.
13. Resource Management: Ensure the team has the necessary tools, resources, and support to perform effectively.
14. Process Improvement: Identify areas for improvement in workflows and implement changes to optimize processes.
Communication
15. Reporting: Provide regular updates to senior management on team performance, challenges, and achievements.
16. Stakeholder Engagement: Act as a liaison between the team and other departments or external stakeholders.
17. Team Meetings: Conduct regular team meetings to discuss progress, address concerns, and share updates.
Project Management
18. Project Coordination: Lead and coordinate projects, ensuring they are completed on time and within budget.
19. Risk Management: Identify potential risks in projects and develop mitigation strategies.
20. Documentation: Maintain accurate records of team activities, project milestones, and outcomes.
Technical Expertise
21. Industry Knowledge: Stay updated on industry trends and best practices to guide the team effectively.
22. Problem-Solving Skills: Apply technical expertise to address complex challenges and provide innovative solutions.
Competencies:
Project Management Expertise: Demonstrates a deep understanding of project management principles, methodologies, and tools. Capable of planning, executing, and finalizing projects according to strict deadlines and within budget. Skilled in managing project scope, goals, deliverables, and resources effectively.
Leadership and Team Management: Exhibits strong leadership qualities, guiding and mentoring teams to achieve high performance. Fosters a collaborative work environment, encourages team development, and ensures clear communication of goals and expectations.
Communication Skills: Possesses excellent verbal and written communication skills. Able to convey complex information clearly and concisely to stakeholders at all levels. Maintains regular communication with team members and stakeholders, providing updates on project status, risks, and issues.
Risk Management and Contingency Planning: Proficient in identifying potential risks and developing effective mitigation strategies. Capable of creating and implementing contingency plans to address unforeseen challenges and ensure project continuity.
Client Focus and Satisfaction: Dedicated to understanding and meeting client needs and expectations. Strives to deliver exceptional service and build strong relationships with clients, ensuring their satisfaction and delight with project outcomes.
Process Improvement: Continuously seeks opportunities to enhance project management processes and methodologies. Encourages a culture of continuous improvement within the team, identifying and implementing innovative solutions to improve efficiency and effectiveness.
Technical Proficiency: Proficient in using project management software and tools (e.g., Monday.com). Demonstrates the ability to leverage technology to enhance project planning,execution, and reporting.
Analytical and Problem-Solving Skills: Strong analytical skills, capable of assessing complex situations and developing effective solutions. Demonstrates a proactive approach to problem-solving, addressing issues promptly and efficiently.
About you
Qualifications
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Minimum Required Degree: Bachelor's degree in Business Administration, Management, Insurance, Risk Management, or a related field.
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Preferred Degree: Master's degree in Business Administration (MBA), Management, Insurance, Risk Management, or a related field.
Certificate(s)/Special Training:
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Professional certifications such as Project Management Professional (PMP), Certified People Manager
Specialized training in risk management, Marketing, or project management methodologies may also be
preferred.
Experience ( Career Level Guide)
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Experience: 10+ years
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Oversee multiple programs, align with objectives, improve processes
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Expert program management, strategic leadership, resource allocation
Knowledge, Skills and Ability:
Project Management Knowledge
- Leadership and Team Management
- Communication Skills
- Quality Assurance
- Risk Management
- Client Focus
- Process Improvement
- Strategic Thinking
- Analytical and Problem-Solving Skills
- Adaptability and Flexibility
- Collaboration
- Ethical Conduct
- Technical Proficiency
Additional Information
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:
- Medical Insurance and Parental Medical Insurance
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Accidental Insurance and Life Insurance
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Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
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Flexi Benefits Plan – Tax Savings Plans
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Educational expense reimbursement
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Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
Other benefits include:
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Employee Wellness Programs
- Training programs
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And more..
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
