Wadala Mumbai Maharashtra Senior customer service representative Jobs – 72 Open Jobs Today

Field Service Representative (Gas Turbine)
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- Full-time
- Software troubleshooting
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- Weekend availability
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- English
- Health insurance
- Paid time off
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Asscoiate - Client Engagement
BILTRAXCONSTRUCTION —Navi Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- Master's degree
Quick apply
TSR - SPZ
DHL —Mumbai, Maharashtra
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
9d
US Support Executive Night Shift
ODeX —Mumbai, Maharashtra
- Night shift
- Customer service
- Bachelor's degree
- Communication skills
Inbound Sales Representative Associate Manager- Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
PHI - Senior Analyst - Group Operations
Prudential plc —Mumbai, Maharashtra
- Full-time
- Communication skills
- SDLC
Management Trainee - Sales
Nirmal Industrial Controls —Thane District, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Machine Learning Engineer
Siemens —Mumbai, Maharashtra
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Sales Manager (Developer Lobby)
Career Path HR Solution —Mumbai, Maharashtra
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Communication skills
Quick apply
Business Development Associate
Aviserv Airport Services India Pvt Ltd —Mumbai, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health insurance
Quick apply
12d
STSR - BOR
DHL —Mumbai, Maharashtra
- Up to 50% travel
- Customer service
- Travel
13d
Sr. Mechanical Tool Design Engineer
c3controls —Marol Naka, Mumbai, Maharashtra
- Weekend availability
- AutoCAD
- CAD
- Electrical experience
- Health insurance
- Paid time off
Quick apply
HR Officer
Regenesys —Navi Mumbai, Maharashtra
- Email
- Human resources
Chief Architect
Hewlett Packard Enterprise —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
STSR - MIR
DHL —Mumbai, Maharashtra
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
11d
PHI - Senior Executive- Business Analyst
Prudential plc —Mumbai, Maharashtra
- Full-time
- Communication skills
- SDLC
Sales
Kalpataru Computer Services —Goregaon, Mumbai, Maharashtra
- Microsoft Powerpoint
- Sales
- Marketing
Enterprise Architect
Hewlett Packard Enterprise —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Platform Engineer
Sealed Air —Mumbai, Maharashtra
- Online application
- Microsoft Access
- Windows
- Scripting

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Field Service Representative (Gas Turbine)

Solar Turbines -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
13 days ago

Qualifications

QoS
Software troubleshooting
Customer service
Manufacturing
Mechanical knowledge

Full job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

Responsibilities

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems.
Use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

Degree Requirement
Degree or equivalent experience desired

(Candidates should be comfortable with this role being permanently based in Mumbai, India. Please note that the company does not provide domestic relocation support; therefore, any relocation arrangements and related expenses would be the candidate's responsibility.)

Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

Provides a quality of service that customers describe as excellent.
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Provides direct service to internal or external customers.
Documents customer complaints in a timely manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Level Basic Understanding:

Describes opportunities for taking initiative in the organization.
Cites examples of taking initiative in own personal or professional life.
Identifies types of environments that motivate or de-motivate initiative.
Explains how initiative is critical to success.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Level Working Knowledge:

Installs and maintains basic mechanical components and equipment.
Generates regular maintenance reports to senior management.
Repairs or replaces mechanical components based on diagnostic results.
Assists in the optimization of preventive maintenance procedures.
Performs mechanical testing activities for power supply machines.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Level Working Knowledge:

Explains common mechanical problems and associated solutions and preventive measures.
Repairs or replaces mechanical components based on diagnostic results.
Works with equipment providers or vendors to resolve mechanical problems and prevent their recurrence.
Works with installation and maintenance of specific mechanical components and equipment.
Describes procedures for the repair, replacement, and refurbishing of mechanical equipment and systems.

Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.

Level Extensive Experience:

Promotes workplace safety among supervisors and workers; communicates safety rules and regulations.
Performs safety inspections to assure compliance with company, local and federal regulations.
Discusses managers' and workers' responsibilities in ensuring compliance with OSHA requirements.
Assesses and reports unusual or new safety hazards or violations; initiates corrective action.
Determines appropriate action to take when unsafe conditions are encountered.
Ensures that all employees and contractors comply with relevant safety policies and regulations.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Level Basic Understanding:

Cites examples of PLC associated control function applications.
Describes PLC concepts and features.
Discusses the key considerations and issues in the use of the programmable controller.
Explains the benefits and risks associated with the use of advanced control functions.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Level Working Knowledge:

Documents common hardware, software and communications problems and likely resolutions.
Troubleshoots typical technical problems in a specific area.
Works with vendor-specific diagnostic guides, tools and utilities to discover application problems.
Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.
Participates in setting evaluation standards and criterion for troubleshooting.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Visa Sponsorship is not available for this position.

Posting Dates:

August 19, 2026 - September 29, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community .

Apply Now

Refine Your Search

senior customer service representative jobs in wadala mumbai maharashtra

Field Service Representative (Gas Turbine)

TSR - GOR

Asscoiate - Client Engagement

TSR - SPZ

US Support Executive Night Shift

Inbound Sales Representative Associate Manager- Voice

PHI - Senior Analyst - Group Operations

Management Trainee - Sales

Senior Machine Learning Engineer

Sales Manager (Developer Lobby)

Business Development Associate

STSR - BOR

Sr. Mechanical Tool Design Engineer

HR Officer

Chief Architect

STSR - MIR

PHI - Senior Executive- Business Analyst

Sales

Enterprise Architect

Senior Platform Engineer

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Degree Requirement
Degree or equivalent experience desired

(Candidates should be comfortable with this role being permanently based in Mumbai, India. Please note that the company does not provide domestic relocation support; therefore, any relocation arrangements and related expenses would be the candidate's responsibility.)

Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Level Basic Understanding:

Describes opportunities for taking initiative in the organization.
Cites examples of taking initiative in own personal or professional life.
Identifies types of environments that motivate or de-motivate initiative.
Explains how initiative is critical to success.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

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senior customer service representative jobs in wadala mumbai maharashtra

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Degree Requirement Degree or equivalent experience desired

(Candidates should be comfortable with this role being permanently based in Mumbai, India. Please note that the company does not provide domestic relocation support; therefore, any relocation arrangements and related expenses would be the candidate's responsibility.)

Skill Descriptors Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Level Basic Understanding: Describes opportunities for taking initiative in the organization. Cites examples of taking initiative in own personal or professional life. Identifies types of environments that motivate or de-motivate initiative. Explains how initiative is critical to success.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding: Explains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.

Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Basic Understanding:

Describes opportunities for taking initiative in the organization.
Cites examples of taking initiative in own personal or professional life.
Identifies types of environments that motivate or de-motivate initiative.
Explains how initiative is critical to success.

Level Basic Understanding:

Explains the value of a disciplined approach to problem solving.
Describes problem reporting and escalation practices.
Utilizes accepted procedures for problem analysis and resolution.
Identifies key aspects of problem-solving techniques used in own area.