Kochi Kerala Key value software systems Jobs – 65 Open Jobs Today

Voice Associate
Weekday —Kochi, Kerala
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Customer service
- English
- Health insurance
Quick apply
5d
Junior Academic Counsellor
Technovalley Software India Pvt Ltd —Edapally, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Computer Science
- B.Sc
- English
Quick apply
Sales Intern
Infolitz Software —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Security Consultant PCI QSA
ValueMentor —Kochi, Kerala
- ₹8 - ₹11 a year
- Full-time
- Analysis skills
- Communication skills
- SDLC
Quick apply
Software Project Coordinator
AROUNDTALLY —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Email
- Microsoft Excel
- ERP systems
- Project management
Quick apply
15h
KEY ACCOUNT MANAGER
nexis job —Kochi, Kerala
- ₹55,000 - ₹75,000 a month
- Full-time
- CRM software
- Customer service
- Business development
- Commuter assistance
- Paid time off
Quick apply
1d
Software Sales Executive
Palantra Technologies Private Limited —Kakkanad, Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
4d
Mechanical Design Engineer Intern
SGBI PVT LTD —Kalamassery, Kochi, Kerala
- ₹3,000 - ₹5,000 a month
- Part-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
5d
Interior Designer
Studio Andem —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Cell phone reimbursement
- Flexible schedule
Quick apply
8h
TechOps-DE-CloudOpsAMS-GW-BC-Senior
EY —Kochi, Kerala
- Rotational shift
- Java
- SQL
- Scripting
9d
Senior Associate - RPA - EDS
EY —Kochi, Kerala
- Azure
- Computer Science
- DevOps
2d
Business Development Executive (BDE)
Cygnus Dynamics Pvt Ltd —Kochi, Kerala
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- Computer Science
- Sales
- Health insurance
Quick apply
5d
Senior Salesforce Developer
MTI Integration Solutions Private Limited —Kochi, Kerala
- Salesforce
- AWS
- Bachelor's degree
4d
Senior Quality Analyst
MTI Integration Solutions Private Limited —Kochi, Kerala
- Full-time
- Remote
- Salesforce
- Java
- Analysis skills
5d
Graphic Designer & Video Editor
Technovalley Software India Pvt Ltd —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Scripting
- In-person
- AI
Quick apply
1d

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Voice Associate

Weekday -
Kochi, Kerala

Quick apply

Job details

Full-time
₹3,00,000 - ₹6,00,000 a year
5 days ago

Benefits

Health insurance

Qualifications

CRM software
Customer service
Call center
English
Computer skills
Customer support
Communication skills

Full job description

This role is for one of our clients

Company Name: Cloudium Software
Industry: IT Services and IT Consulting
Seniority level: Associate Level

Experience: 2+ yrs
Location: Kochi
Job Type: full-time

About the Role

We are seeking skilled and customer-oriented Voice Associates to support one of our US Healthcare projects. This role is ideal for professionals with at least 2 years of experience in voice-based customer service, particularly supporting US customers. The successful candidate will be responsible for handling customer interactions with professionalism, empathy, and a strong commitment to service excellence.

The role requires excellent spoken English, an accent-neutralized communication style, and the ability to effectively engage with customers, members, and healthcare stakeholders. Candidates with prior experience in the US Healthcare domain will be highly preferred.

Key Responsibilities

Handle inbound and outbound customer interactions for US Healthcare customers through voice support channels.
Provide accurate and timely assistance regarding healthcare-related inquiries, member services, benefits, claims, eligibility, and general support requests.
Deliver exceptional customer service while maintaining high levels of customer satisfaction and professionalism.
Understand customer concerns, identify issues, and provide appropriate resolutions in accordance with process guidelines.
Document customer interactions accurately in internal systems and maintain complete records of conversations and resolutions.
Adhere to established quality standards, compliance requirements, and service-level agreements.
Escalate complex cases to relevant teams while ensuring proper follow-up and customer communication.
Meet individual and team productivity, quality, and performance targets.
Stay updated on process changes, healthcare policies, and client requirements.
Collaborate effectively with team members and supervisors to ensure seamless service delivery.

Required Qualifications

Minimum 2 years of experience in voice-based customer support, customer care, or contact center operations.
Excellent verbal communication skills with a clear, professional, and accent-neutralized speaking style.
Experience supporting customers from the US demographic through voice processes.
Strong customer service mindset with the ability to handle customer interactions confidently and professionally.
Demonstrated experience working in established enterprise or corporate environments with a stable employment record.
Strong listening, comprehension, and problem-solving skills.
Ability to multitask and navigate multiple systems while managing customer conversations.
Good computer proficiency and familiarity with customer support tools and applications.

Preferred Qualifications

Prior experience in US Healthcare processes is strongly preferred.
Understanding of healthcare terminology, insurance benefits, claims processing, provider services, or member support.
Experience working in healthcare customer service environments will be an added advantage.
Familiarity with CRM platforms and contact center technologies.

Key Skills

Must-Have Skills

Voice Customer Support
Customer Service
Accent-Neutralized Communication
US Customer Handling Experience
Call Center Operations

Preferred Skills

US Healthcare Support
Healthcare Claims & Benefits Knowledge
CRM Tools
Healthcare Member/Provider Support

Why Join Us?

This is an excellent opportunity to work on a leading US Healthcare project and gain exposure to global customer service operations. You will be part of a professional and collaborative team environment that values customer experience, continuous learning, and career growth while delivering high-quality support to healthcare customers and stakeholders.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

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