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Specialist Deputy Manager - Client Account Management - GPS- Hyderabad

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
10 days ago

Qualifications

Microsoft Powerpoint
Program management
Microsoft Excel
Sales
Procurement
Salesforce
Research
Master's degree
Business development
Analysis skills
Supervising experience
Customer relationship management
Relationship management
Business Administration
Account management
MBA
Leadership
Communication skills
Pre-sales

Full job description

Specialist Deputy Manager Client Account Management.

We are seeking a dynamic and proactive professional with exceptional organizational and program management skills who excels in strategic thinking and collaboration. As a Client Account Manager (CAM), you will engage with senior leaders to empower account teams, enhance client relationships, and foster growth within the US Firm. With a client-centric approach, you will align with Deloitte’s strategic business priorities, expand our service offerings, and develop and implement Green Dot account strategies to resolve client issues. Additionally, you will be expected to provide valuable insights and best practices in client accounts and drive operational efficiencies. This role is crucial in maintaining a client-facing focus for our service leaders and professionals, optimizing internal support, and enhancing overall efficiencies to elevate the Deloitte client experience.

Work you'll do

As a Specialist Deputy Manager, Client Account Management on the Government & Public Services team, you will be responsible for:

Acting as a primary point of contact to drive and execute account initiatives, including pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account communications, client relationship management, teaming partner management, and risk management
Working with account leadership, including the Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, account teams, and US Client Account Manager, to support account strategies, relationship plans, account overview materials, meetings, and annual planning refreshes
Delivering account management support across the Account Excellence Model, including client relationship strategy, annual account planning, leadership meeting execution, talent strategy support, and financial analysis and reporting
Supporting pursuit teams, CRM operations, opportunity reporting, pipeline accuracy, research deliverables, and account insight development to strengthen account decision-making and service delivery
Leading practice development by sharing leading practices, managing multiple priorities, coaching junior team members, supporting onboarding, and contributing to team performance management and operational improvements

The team

The US India (USI) Government and Public Services CAM team is composed of over 60 professionals, with a strong blend of industry knowledge and specialized skill sets. This expertise enables them to lead as CAMs and effectively collaborate with colleagues in both the US and India on a variety of account management tasks to support our US-based clients. The ideal candidate will be self-driven, skilled in leading large teams, and adept at managing internal operations concurrently. This role requires exceptional leadership capabilities, advanced research and analytical skills, proficiency in account marketing, and excellent written and verbal communication skills.

Location: Bengaluru

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

8-10 years of experience in account management, consulting, or business development
2-3 years of experience supervising teams
Full-time Master of Business Administration (MBA)
Experience supporting account strategy, account planning, and client relationship management
Experience with pursuit management and secondary research
Experience using Microsoft Excel and Microsoft PowerPoint
Experience preparing reporting, analysis, or presentations in graphical and tabular formats

Preferred:

Experience in a professional services environment supporting client service, marketing, sales, or pre-sales activities
Experience with Salesforce Customer Relationship Management (CRM)
Experience supporting US Government & Public Services accounts or the US government contracting process
Experience managing account operations, including pipeline tracking, procurement coordination, and risk activities
Experience creating executive-ready presentations and structured storyboards
Experience coaching team members and providing performance feedback

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352243

Apply Now

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