remote technical associate Jobs – 111 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
3h
Customer Success Manager
ekagratalentpartners —Remote
- ₹5,00,000 - ₹12,00,000 a year
- Full-time
- Remote
- Administrative experience
- Software development
- APIs
- Health insurance
- Work from home
Quick apply
Associate Principal Engineer
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
2d
Learning Programs Specialist (1 year Contract)
Alteryx —Remote
- Full-time
- Remote
- Organizational skills
- Communication skills
11d
Chief Solution Architect
BigRio —Remote
- ₹40,00,000 - ₹60,00,000 a year
- Full-time
- Remote
- English
- Master's degree
- AWS
- Paid time off
- Work from home
Quick apply
Associate Staff Engineer, Atlassian
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Azure Data Platform Lead(India)
Codvo.ai —Remote
- Remote
- Azure
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Oracle CPQ
FuGenEd ( Creating Opportunities For Deserving) —Remote
- ₹700 - ₹900 an hour
- Full-time
- Remote
- Microsoft Excel
- Oracle
- Sales
- Paid time off
Quick apply
SAP FICO Lead
hirezy.ai —Remote
- ₹15,00,000 - ₹27,00,000 a year
- Remote
- Software troubleshooting
- English
- Analysis skills
Quick apply
BDE (Business Development Executive)
Yamuna Solutions PVT LTD —Remote
- ₹5,000 - ₹7,000 a month
- Part-time
- Remote
- English
- Business development
- Software development
- Paid time off
- Flexible schedule
Quick apply
Proposal Writer
ValueMentor —Remote
- Full-time
- Remote
- Microsoft Powerpoint
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Quick apply
Senior DevOps Engineer
Avaya —Remote
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- DevOps
- Windows
- Master's degree
Senior Technical Consultant, Platform Engineering - Azure
AHEAD —Remote
- Full-time
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- Azure
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Consultant - Vault Safety
Veeva Systems —Remote
- Full-time
- Remote
- Computer Science
- English
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- Health insurance
- Work from home
Product Manager IV - IN
Rackspace —Remote
- Full-time
- Remote
- Azure
- AWS
- Bachelor's degree
12d
PHP Laravel Developer
Miracuves —Remote
- ₹9,000 - ₹15,000 a month
- Full-time
- Remote
- Computer Science
- B.Sc
- Master's degree
- Work from home
- Paid sick time
Quick apply
4d
HyperCare Consultant - Entra ID
CrucialLogics Inc. —Remote
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
Client & Product Success Intern
SPARK+ Technologies —Remote
- ₹2,000 - ₹5,000 a month
- Full-time
- Remote
- Computer networking
- AI
- Internship
- Paid time off
- Work from home
Quick apply
Cloud Hosting SME
General Dynamics Information Technology —Remote
- Remote
- Azure
- Windows
- SQL
- Paid holidays
- Work from home
Business Development Associate
WellZone Tech —Remote
- Remote
- Sales
- Customer service
- Business development
Quick apply

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MFT - Associate Support Analyst

hirezy.ai
Remote

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Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
3 hours ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

technical associate jobs in remote

MFT - Associate Support Analyst

Customer Success Manager

Associate Principal Engineer

Learning Programs Specialist (1 year Contract)

Chief Solution Architect

Associate Staff Engineer, Atlassian

Azure Data Platform Lead(India)

Oracle CPQ

SAP FICO Lead

BDE (Business Development Executive)

Proposal Writer

Senior DevOps Engineer

Senior Technical Consultant, Platform Engineering - Azure

Consultant - Vault Safety

Product Manager IV - IN

PHP Laravel Developer

HyperCare Consultant - Entra ID

Client & Product Success Intern

Cloud Hosting SME

Business Development Associate

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