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General Manager - Operations

Vamsha Retail Ventures Private Limited
Thiruvarur, Tamil Nadu

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹50,000 a month
2 days ago

Benefits

Leave encashment
Paid time off
Cell phone reimbursement
Food provided

Qualifications

Sales
Sales management
Customer service
Business development
Analysis skills
Bachelor's degree
Communication skills

Full job description

1. Job Identification

Designation: General Manager – Operations
Department: Operations
Reporting To: Management / Director
Location: Mayiladuthurai / Thiruvarur
Scope: Responsible for overseeing end-to-end retail showroom operations, driving sales performance, operational excellence, customer satisfaction, inventory control, team management, and overall business growth.

2. Role Purpose

The General Manager – Operations is responsible for managing and streamlining overall retail showroom operations across the organization.
The role focuses on achieving business targets, improving operational efficiency, ensuring customer satisfaction, maintaining inventory accuracy, and leading operational teams effectively.

The position plays a critical role in driving profitability, operational discipline, employee productivity, and seamless coordination between departments.

3. Key Responsibilities

A. Retail Showroom Operations

Oversee daily retail showroom operations and ensure smooth workflow.
Monitor operational standards and ensure adherence to company policies.
Ensure showroom cleanliness, maintenance, and operational readiness.
Implement process improvements to enhance operational efficiency.

B. Sales Performance & Business Growth

Monitor sales targets and overall showroom performance.
Develop strategies to improve sales conversion and revenue growth.
Analyze sales reports and identify business improvement opportunities.
Support promotional campaigns and seasonal business activities.

C. Team Management & Leadership

Lead and manage showroom managers, department heads, and operational teams.
Conduct regular performance reviews and operational meetings.
Ensure employee discipline, grooming standards, and professional conduct.
Support recruitment, training, and employee development initiatives.

D. Inventory & Stock Management

Monitor stock movement and inventory availability across departments.
Ensure proper stock audits and inventory reconciliation.
Minimize stock loss, damages, and shrinkage.
Coordinate with warehouse and purchase teams for stock planning.

E. Customer Service & Experience

Ensure high customer service standards across showroom operations.
Resolve escalated customer complaints professionally.
Monitor customer feedback and implement improvement measures.
Drive customer satisfaction and retention initiatives.

F. Financial & Cost Control

Monitor operational expenses and ensure cost control measures.
Review showroom profitability and operational cost efficiency.
Coordinate with accounts team for operational financial reporting.
Support budgeting and expense monitoring activities.

G. Compliance & Process Adherence

Ensure compliance with company operational policies and procedures.
Maintain adherence to safety, security, and statutory requirements.
Ensure proper implementation of SOPs and operational checklists.
Monitor audit compliance and operational documentation.

H. Coordination & Reporting

Coordinate with HR, Accounts, Inventory, Purchase, and Administration teams.
Prepare operational MIS reports and management updates.
Ensure timely reporting of operational performance metrics.
Provide operational insights and recommendations to management.

4. Core Competencies

Leadership & Team Management
Operational Excellence
Business & Sales Management
Decision Making
Problem Solving
Customer Relationship Management
Process Discipline

5. Functional Competencies

Retail Operations Management
Sales Performance Monitoring
Inventory & Stock Control
Customer Service Management
Financial & Cost Monitoring
Team Handling & Workforce Management
SOP & Compliance Management
Business Reporting & Analysis

6. Additional Requirements

Strong communication and interpersonal skills.
Ability to handle multiple showroom operations effectively.
Strong analytical and decision-making capabilities.
Proficiency in operational reporting and retail management systems.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Leave encashment
Paid time off

Education:

Bachelor's (Preferred)

Location:

Thiruvarur, Tamil Nadu (Thiruvarur) (Preferred)

Work Location: In person

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