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Software Engineering Lead

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CI/CD
Law
Enterprise Software
DevOps
Java
Master's degree
Microservices
AWS
JavaScript
Continuous integration
REST
Natural language processing
Scrum
Software development
APIs
Agile
S3
DynamoDB
AI
TypeScript
Python
Identity & access management

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Total Experience: 5+ years

Relevant Experience: 2+ Years (Mandatory)

Location: Hyderabad, Chennai, India

Team: Consumer Experience - Digital Amazon Connect Platforms

Role Overview

We are looking for a Senior Developer with strong hands-on experience in AWS and Amazon Connect digital solutions, focused on delivering GenAI-powered customer and agent experiences. The role supports migration from Genesys and LivePerson to Amazon Connect and the development of AI-driven conversational and agent-assist solutions using Amazon Q, Amazon Bedrock, Agent Core, and Strands Agents.

Primary Responsibilities:

Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp)
Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences
Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway
Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features
Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson

Design, develop, and enhance Amazon Connect Chat and digital contact center solutions
Build and integrate AI Agents and GenAI capabilities using Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents
Implement serverless and event-driven architectures using AWS services
Develop backend services using AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, and Step Functions
Create secure and scalable integrations between Amazon Connect, AI services, and enterprise systems
Support migration activities from Genesys and LivePerson to Amazon Connect
Collaborate with architects, product teams, and QA to deliver high-quality solutions
Participate in technical design reviews and mentor junior engineers
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

5+years of total software development experience
2+ years of relevant hands-on experience in AWS, Amazon Connect, or GenAI solutions
Solid experience with AWS services including Lambda, API Gateway, DynamoDB/Aurora, S3, IAM, and CloudWatch
Hands-on experience with Amazon Connect Chat and digital contact flows
Experience with GenAI technologies including Amazon Bedrock and Amazon Q
Experience building REST APIs, asynchronous workflows, and microservices
Working knowledge of Agile/Scrum development practices
Familiarity with AI agent frameworks such as Agent Core and Strands Agents
Proficiency in JavaScript/TypeScript, Python, or Java

Preferred Qualifications:

Experience with contact center platforms such as Amazon Connect, Genesys, or LivePerson
Experience with CI/CD pipelines and DevOps practices
Experience with multi-channel digital customer journeys
Exposure to conversational AI, NLP, and LLM-based chatbot solutions
Understanding of observability, monitoring, and AI response quality

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#Niche

Apply Now

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