Gujarat Program director Jobs – 94 Open Jobs Today

Service Desk Manager
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Management
- Communication skills
Quick apply
View
Ascolite —Surat, Gujarat
- Full-time
- Sales
- Master's degree
- Bachelor's degree
HR & Admin Manager
EnactOn Technologies —Surat, Gujarat
- ₹2,50,000 - ₹3,50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Paid sick time
Executive Assistant
DA Group —Shilaj, Ahmedabad, Gujarat
- Full-time
- Microsoft Office
- Master's degree
- Administrative experience
Quick apply
Lead Generation Specialist
Blurbpoint Media —Unknown, Gujarat
- Customer service
- Communication skills
Quick apply
Quality Head
Fanidhar Mega Food Park Private Limited —Mahesana, Gujarat
- ₹40,000 - ₹55,000 a month
- Urgently hiring
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
9d
HR Executive (Recruiter)
APPLE ELECTRONIKS —Vadodara, Gujarat
- ₹15,000 - ₹25,000 a month
- Email
- Microsoft Office
- Administrative experience
- Programmable logic controllers
Quick apply
4d
Export Sales Coordinator
Positive Group —Rajkot, Gujarat
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
12d
Assistant/Associate Professor (Climate Finance)
Anant National University —Gujarat
- Full-time
- Doctoral degree
- Engineering
- English
Plant Manager/Head/Sr. Supervisor
SunPro Group —Ahmedabad, Gujarat
- Customer service
- Engineering
- ERP systems
Contract Lead – PMC
AECOM —Ahmedabad, Gujarat
- Microsoft Excel
- Engineering
- Analysis skills
- Health insurance
- Paid time off
HR Admin Executive
Bonafide Research —Jetalpur, Vadodara, Gujarat
- Microsoft Office
- Bachelor's degree
- Team management
EXIM Staff
Larsen & Toubro —Ahmedabad, Gujarat
- Microsoft Excel
- Bachelor's degree
Fabric Planning & Program Manager
AMANTA FABRICS LLP —Surat, Gujarat
- ₹35,000 - ₹45,000 a month
- Full-time
- Merchandising
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Telemarketing Executive
Blurbpoint Media —Unknown, Gujarat
- Customer service
- Communication skills
Quick apply
Director of Sales
Marriott International, Inc —Alkapuri, Vadodara, Gujarat
- Full-time
- Hospitality
- Sales
- Bachelor's degree
2d
Ext FCS Agent
New Mexico State University —Satellite, Ahmedabad, Gujarat
- Weekend availability
- Research
- Master's degree
- Bachelor's degree
MARKETING OFFICER
Stallion Energy —Rajkot, Gujarat
- Email
- Master's degree
- Bachelor's degree
- Business Administration
Medical Counselor
Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd —Surat, Gujarat
- ₹20,000 - ₹35,000 a month
- Full-time
- Nursing
- Microsoft Office
- In-person
Quick apply
12d
Quality Assurance - Manager/Head
VIDYA WIRES LIMITED —Anand, Gujarat
- Management
- Engineering
- ERP systems
Quick apply

I want to receive the latest job alerts for program director in gujarat

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

program director jobs near gujarat

Fabrication Manager jobs in Surat, Gujarat

Counselor jobs in Surat, Gujarat

Executive Director jobs in Jaipur, Rajasthan

Sales Executive jobs in Nagpur, Maharashtra

Hr Head , Hr Director jobs in Mumbai, Maharashtra

Executive Director jobs in Uttar Pradesh

Executive Director jobs in Noida, Uttar Pradesh

Executive Order Processing jobs in Mumbai, Maharashtra

Director Learning Development jobs in Bengaluru, Karnataka

Executive Director jobs in Zakhira, Delhi, Delhi

Service Desk Manager jobs in Hyderabad, Telangana

Service jobs in Alibag, Maharashtra

Service Desk Manager jobs in Bengaluru, Karnataka

Facilities Manager jobs in Delhi

Amazon, Customer Service jobs in Coimbatore, Tamil Nadu

Work From Home Customer Support, Customer Service jobs in Pune, Maharashtra

Service Desk Manager jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Remote

Fabrication Manager jobs in Haryana

Fabrication Manager jobs in Neelambur, Coimbatore, Tamil Nadu

Service Desk Manager

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Management
ISO 27001
Communication skills

Full job description

Summary of the position:

The Service Desk Manager will be responsible for the management of 24 x7 x 365 Retail and B2C focused teams of PMC IT Service Desk analysts based in India and the UK supporting retail and business system applications.

PMC’s growth and strategy demand a high-level focus on exceptional service delivery as PMC builds on the success of one of its strategic Independent Software Vendor (ISV) partnerships. This role will be responsible for building a new team of desktop support engineers allowing PMC to extend its retail footprint from store into head-office.

The role will be to manage and enhance PMC’s Service Desk services deliveries to both direct and indirect customers, specifically as we grow our partnerships with Independent Software Vendors (ISVs).

This role reports to the Head of Service Desk.

Key Accountabilities:

Day to day management of IT Staff and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs.
Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team
Responsible for the management of resources and shift schedules, ensuring they operate effectively factoring in holiday, unplanned absence, training, ticket volume peaks and troughs associated with seasonable ticket volumes.
Responsible for successfully setting up a technical training function within Managed Services to make sure that all of our existing and future team members are trained up to the highest standards to deliver a high quality service.
Develop, implement, and manage Service Desk standards and operating procedures ensuring that PMC maintains high standards and delivers services aligned to customer and accreditation requirements.
Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001
Accountable for appraisals being conducted for all team members by your respective team leaders.
Report on the Productivity and quality KPIs to Head of Service Desk and Managed Services Director on a daily, weekly and monthly basis as required. Also making sure that the individual KPIs are communicated further to individuals.
Train, coach and mentor your direct reports and other service desk members including the creation of career development plans.
Manage staff recruitment, new starter procedures and staff retention.
Be part of the steering team to build functionality and administer the Service Desk toolset (ITSM) to ensure it meets the requirement of current and future service lines aligned to ITIL methodology.
Identify and manage Service Improvement opportunities. Ensure continual service improvement is embedded in the culture and working practices of the Service Desk.
Drive cross pillar Problem management through RCA, plan and implement Change using a best practice approach reducing incident volumes.
Contribute to service-related Change Advisory Bureau (CAB) meetings in order to assess and minimize the risk of change prior to implementation and support.
Work closely with the SDM team contributing to and driving both Continual and Service Improvement Programs.
Ensure relevant SLAs are in place, managed, monitored and reported on and communicated to customers directly and/or via the SDM/SDA team.
Work with the Head of Service Desk to ensure that the Major Incident Management procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures.
Support and assist the SDM team as required to ensure that their engagement with clients is a pleasurable exercise due to excellent service delivery.
Periodically attend customer meetings supporting the Service Delivery function
Periodically attend site to support and actively drive project and transactional activity.
Ensure that your teams comply to ISO standards as they are implemented e.g. ISO 27001, 20000, 9001.
Be a component of internal and external incident escalation and drive a high level of focus to restore systems and functionality to an operational status as well as customer satisfaction.

Skills and Aptitude:

Extensive Service Desk Management in a Managed Service environment working to ITIL methodology i.e. a pragmatic approach
Excellent organisational skills with the ability to work calmly under pressure, multitask and prioritise.
Excellent interpersonal skills and the ability to work both independently and as part of a team.
Excellent written and verbal communication skills
Excellent people management skills.
Ability to lead and motivate a highly productive Service Desk team in a pressurised environment.
Experience transforming immature service desk functions, to maturity (processes & people).
Very strong stakeholder management and communication skills.

Quick apply

Refine Your Search

program director jobs in gujarat

Service Desk Manager

View

HR & Admin Manager

Executive Assistant

Lead Generation Specialist

Quality Head

HR Executive (Recruiter)

Export Sales Coordinator

Assistant/Associate Professor (Climate Finance)

Plant Manager/Head/Sr. Supervisor

Contract Lead – PMC

HR Admin Executive

EXIM Staff

Fabric Planning & Program Manager

Telemarketing Executive

Director of Sales

Ext FCS Agent

MARKETING OFFICER

Medical Counselor

Quality Assurance - Manager/Head

I want to receive the latest job alerts for program director in gujarat

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected