Qa trainer Jobs

Trainer II
Concentrix —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
3d
Industrial Automation Trainer (Immediate)
IPCS Global —Vashi, Navi Mumbai, Maharashtra
- ₹20,000.60 - ₹39,654.22 a month
- Full-time
- Programmable logic controllers
- Bachelor's degree
- Mentoring
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Quality Manager - Telecalling
Credit Saison —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Front Line Manager - T&S - Training Quality & Policy 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Specialist Training
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Telesales Executive
Taurus BPO —Viman Nagar, Pune, Maharashtra
- ₹13,000 - ₹18,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
7d
Test Automation Handler Engineer
Micron —Sanand, Gujarat
- Assembly
- AI
Technical Mentor
Talent Sculptors —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Computer Science
- Microsoft Office
Product Manager
TravelBullz —Mandawar, Uttar Pradesh
- Full-time
- Communication skills
- Negotiation
SD Stay Associate
XLNC Exotic Inc —Model Town, Jalandhar, Punjab
- ₹10,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
Customer Support Executive (CSE)
Abhishek Career Solutions —Bengaluru, Karnataka
- ₹21,000 - ₹26,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Senior Specialist - Software Engineering
LTM —Pune, Maharashtra
- Research
- Java
- APIs
Quick apply
Deputy Director - Quality (Medical Coding)
AccessHealthcare —Chennai, Tamil Nadu
- Analysis skills
- AI
- Leadership
Process Trainer (US Based Voice Process)
Phykon —India
- Rotational shift
- Software troubleshooting
- Microsoft Office
- Communication skills
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Trainer - II
Concentrix —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Microsoft Office
1d
Quality Analyst (QA) – Australian Solar Campaign | International Voice Process
Indianman power Services pvt ltd —Kirti Nagar, Delhi, Delhi
- Up to ₹25,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
- Commuter assistance
- Food provided
Quick apply
1d

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Trainer II

Concentrix -
Gurugram, Haryana

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
B.Ed
Microsoft Office
Quality assurance
Education
Bachelor's degree
Human Resources

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

Drive employee performance by designing, delivering, and evaluating onboarding and upskilling programs.

Bridge gaps between operations and training by coaching agents, conducting process/soft skills training, and analyzing performance data to improve quality metrics.

The role focuses on developing training materials, managing classroom logistics, and mentoring junior trainers to meet client KPIs.

Training Delivery: Conduct new hire orientation, process training (technical/product), and soft skills/communication training.
Curriculum Development: Create and update training modules, manuals, presentations, and assessments tailored to process requirements.
Coaching & Development: Monitor agent performance (side-by-sides, call listening), provide feedback, and run refresher sessions for underperformers.
Performance Tracking: Analyze training effectiveness using KPIs, surveys, and post-training assessments to report progress to management.
Stakeholder Management: Collaborate with Operations and Quality teams to identify skill gaps and align training with business objectives.
Mentorship: Mentor and guide junior trainers and act as a Subject Matter Expert (SME).

Key Performance Indicators (KPIs) to be met, among others-

New hire nesting performance and speed-to-proficiency.
Reduction in agent attrition during training.
Improvement in Quality Assurance (QA) scores post-refresher training.

Key skills and knowledge:

Subject Knowledge: Strong understanding of BPO operations, quality frameworks, and, for international processes, familiarity with client-specific accents/tone.
Exceptional communication, facilitation, presentation, and interpersonal skills.
Tools: Proficiency in MS Office Suite (PowerPoint, Excel) and Learning Management Systems (LMS).
Education: Bachelor’s degree in education, Human Resources, or a related field (preferred).

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

Trainer II

Industrial Automation Trainer (Immediate)

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Trainer - II

Quality Analyst (QA) – Australian Solar Campaign | International Voice Process

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