JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Account Manager – Facility Management
Lead strategic facility management delivery for a premier corporate client in Mumbai as Key Account Manager. Drive operational excellence, client satisfaction, and business growth while serving as the primary strategic partner to our client.
What This Job Involves
Strategic client partnership and account management
Serve as the single point of contact and strategic advisor to Client at Powai leadership. Build and maintain strong C-level relationships, proactively anticipate client needs, and drive initiatives that align FM delivery with business objectives. Lead quarterly business reviews, present strategic insights, and identify opportunities for service enhancement and account growth.
Driving operational excellence across integrated FM services
Oversee comprehensive facility operations—engineering (HVAC, electrical, plumbing), housekeeping, cafeteria/F&B, security, transport, workplace experience, helpdesk, events, and asset management. Ensure consistent delivery against contractual KPIs while implementing best practices in health, safety, sustainability, and business continuity.
Financial management and business performance
Manage budgets, deliver variance reporting (Budget vs. Actuals vs. Forecast), and identify cost-saving and gain-share opportunities. Coordinate procurement, vendor contracts, and invoice management while driving profitability and value creation for both client and JLL.
Ensuring compliance and risk management
Maintain 100% statutory compliance with Indian regulations—labor laws, ESI/PF, fire safety, FSSAI, payment of wages, minimum wage acts, and building permits. Ensure continuous audit readiness and coordinate seamlessly with regulatory authorities for all inspections and certifications.
Leading high-performing teams
Build, mentor, and develop a multi-functional site team. Responsible for hiring, performance management, coaching, and career development. Foster a culture of collaboration, safety, continuous improvement, and service excellence while maintaining high engagement and retention.
Driving innovation and service transformation
Champion digital transformation initiatives, implement technology solutions (CMMS), and lead workplace experience enhancements. Track and report ESG metrics, drive sustainability programs, and participate in JLL innovation initiatives that elevate service delivery.
Stakeholder management and communication excellence
Engage effectively with diverse stakeholders—client executives, site users, Client and JLL leadership, vendors, and regulatory bodies. Deliver clear, transparent communication through regular reporting, client meetings, and strategic presentations that demonstrate value and build trust.
Your Day-to-Day Will Include
Conducting strategic client meetings and business reviews with Client at Powai leadership
Monitoring service delivery across all FM functions and ensuring KPI achievement
Managing site budgets, tracking financial performance, and identifying business development opportunities
Coordinating vendor performance, contract renewals, and procurement activities
Leading compliance audits, site inspections, and regulatory documentation
Conducting team meetings, training sessions, and performance reviews
Delivering comprehensive MIS reports covering operations, finance, compliance, and ESG metrics
Responding to escalations, managing critical incidents, and implementing corrective actions
Collaborating with JLL corporate teams (Finance, HR, EHS, Procurement, Technology) on strategic initiatives
Identifying and presenting opportunities for account expansion and service innovation
Sound Like You? To Apply You Need to Have
Experience & Qualifications
Bachelor's degree in Engineering, Business Management, Hospitality, or related discipline (MBA preferred)
12+ years of facility management experience in corporate environments with proven account management success
Demonstrated experience managing large, complex client accounts
Strong knowledge of integrated FM operations, MEP systems, and service delivery best practices
Expertise in statutory compliance, audit management, and risk mitigation
Proven financial management skills—budgeting, forecasting, variance analysis, and profitability optimization
Experience with vendor management, contract negotiation, and procurement processes
Critical Skills
Exceptional stakeholder management and communication—proven ability to build and maintain C-level relationships, influence decision-makers, and manage complex stakeholder ecosystems
Strategic thinking with business acumen—ability to align FM delivery with client business objectives and identify growth opportunities
Strong leadership and people management—track record of building, developing, and retaining high-performing teams
Financial and analytical expertise— data analysis, and presenting business insights
Excellent negotiation, problem-solving, and conflict resolution capabilities
Client-focused mindset with commitment to service excellence and continuous improvement
Ability to manage multiple priorities, work under pressure, and drive results
Desirable
Experience with multinational organizations and global FM standards
Knowledge of ESG frameworks and sustainability reporting
Familiarity with CMMS systems and digital workplace technologies
Performance Objectives
Achieve and exceed client satisfaction scores
Identify business growth opportunities
Maintain 100% statutory compliance and audit readiness
Drive cost savings and gain-share initiatives while maintaining service quality
Ensure high team engagement, development, and retention
Lead service innovation and technology adoption aligned with client needs
Track and improve ESG performance metrics
Location: Mumbai (Powai)
Client: Client at Powai
Reports to: Operations Director
Grow your career at JLL. We offer competitive compensation, comprehensive benefits, professional development opportunities, and clear pathways for advancement in account management and leadership roles.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
