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Booking Admin (Passenger Transport) (Local Candidates ONLY - Chandigarh, Mohali)

Dhillon Charter Support Pvt Ltd
Mohali, Punjab

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹70,000 a month

Qualifications

CRM software
Sales management
Customer service
ERP systems
English
Bachelor's degree
Logistics
Communication skills
Time management

Full job description

Designation: Booking Admin (Passenger Transport)

Shift Time: AEST/AEDT Time zone, 9 hours/day including 1-hour break

Working Days: 5 days per week

Process: International (Marketing for Bus/Coach Charter Company)

Job Type: Full-time

Salary: ₹40,000.00 – ₹60,000.00 per month

Schedule: Day shift

Experience: Total work: 1 to 2years (Preferred), Freshers can also apply

Language: English (Preferred and High)

Work Location: Mohali, Punjab

Company Overview:

Dhillon Bus Charter provides top-quality bus hire services in Melbourne, Victoria, and across Australia, catering to various occasions and events. From school bus trips to day tours and special events, the company offers a range of transportation services customized to client needs. Known for its reliability and customer-centric approach, Dhillon Bus Charter strives to deliver a seamless and safe travel experience. Customers can easily complete bookings or request quotes through the company’s streamlined process.

Job Description:

Dhillon Charter is seeking a Booking Admin to manage day-to-day coordination of our bus and coach services. This is a full time on-site role located in our indian office, Chandighar, for a Sales Specialist who will manage and grow client relationships while driving sales initiatives. Responsibilities include handling customer inquiries, providing quotes, closing sales, and collaborating with the operations team to ensure client needs are met. The role also involves identifying potential business opportunities, delivering excellent customer service, and maintaining detailed records of sales activities.

Key Qualities

Strong Communication and Customer Service skills for effectively engaging with clients and addressing their needs
Experience and proven ability in Sales and Sales Management to meet and exceed targets
Skills in Training to onboard new team members and share best practices
Ability to work on-site and maintain a proactive and organized approach
Familiarity with the transportation or charter services industry is a plus
Proficiency in using CRM software or sales tools is beneficial

Primary Responsibilities:

1. Quotation Management

Prepare and send accurate quotes to customers based on their requirements.
Update and move quotes between systems (CRM, Booking, or ERP tools).
Track quote status and follow up with customers to confirm bookings.

2. Customer Communication

Respond to customer emails and queries in a timely and professional manner.
Handle incoming phone calls and assist customers with their booking-related questions.
Provide excellent customer service to maintain a positive client relationship.

3. Booking Coordination

Enter and maintain booking details in the company system.
Coordinate with internal teams (operations, accounts, dispatch) to ensure all bookings are processed accurately.
Update customers about booking confirmations, modifications, or cancellations.

4. Email and Documentation Management

Regularly check company email inboxes and ensure timely responses.
Maintain accurate records of quotes, communications, and transactions.
Assist in generating reports and summaries for management review.

5. System Administration

Move and organize quotes or bookings between systems as required.
Ensure data integrity across systems and update status logs.
Suggest improvements in system processes for better efficiency.

Back-Office Tech & Communication Support

Update MYBus or similar transport portals with quotations, job allocations, changes, and completions.
Manage communications, relaying non-urgent messages between customers, drivers and the operations team.
Record and track customer and driver feedback, ensuring issues are followed up locally.

Qualification & Skills

Minimum 1–2 years’ experience in transport operations, dispatch, or fleet coordination.
Bachelor’s degree in business, management, logistics, or a related field preferred (not essential).
Excellent communication and interpersonal skills for working with staff at all levels.
Strong organisational and time management abilities.
Ability to take initiative and make quick operational decisions when needed.
Flexible, practical approach with strong problem-solving skills.
Confidentiality and diplomacy in handling sensitive information.
Strong commercial awareness and focus on service delivery standards.

Why Join Dhillon Charter?

Be part of a fast-growing passenger transport company with a reputation for reliability and service excellence.
Work in a collaborative and supportive environment.
Opportunity to work with modern fleet monitoring and scheduling technology.

Job Types: Full-time, Permanent

Work Location: In person

Address: Plot No. A-28 (J), Industrial Focal Point, Phase 7, SAS Nagar, Mohali – 160059

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person

Quick apply

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