Student Counsellor & Documentation Specialist – Study Abroad
Department: Study Abroad – Counselling & Admissions
Location: Kochi
Employment Type: Full-time, On-site
Experience: 2–4 years preferred
Reporting To: Operations Head – Study Abroad
Job Summary
YESTE Migration & Education Consulting Pvt. Ltd. is looking for a Student Counsellor & Documentation Specialist to guide students through their overseas education journey, from initial counselling and course selection to university application, documentation and admission.
The ideal candidate should have strong communication and counselling skills, attention to detail, good documentation ability and excellent follow-up skills. The role requires a balance of student advisory, application management and relationship building.
Key Responsibilities
1. Student Counselling
- Counsel students and parents regarding overseas education opportunities.
- Understand the student's academic profile, career goals, financial capacity and preferred destination.
- Recommend suitable countries, universities, courses and study pathways.
- Explain admission requirements, intakes, tuition fees, scholarships and application timelines.
- Provide clear and accurate information without making unrealistic commitments or guarantees.
2. Application & Documentation
- Guide students in preparing documents required for university applications.
- Review academic certificates, transcripts, passports, CVs, SOPs, LORs and other supporting documents.
- Check documents for accuracy, completeness, consistency and compliance with university requirements.
- Assist in completing university application forms and uploading/submitting documents.
- Maintain proper documentation and application checklists for every student.
- Identify missing, inconsistent or incorrect documents and coordinate with students for corrections.
3. University Application Management
- Prepare and process student applications within agreed timelines.
- Coordinate with universities, institutions and internal application teams.
- Track application status, offer letters, conditional offers and other admission updates.
- Ensure students are informed about important deadlines and pending requirements.
- Follow up with relevant stakeholders until the application reaches the required stage.
4. Student Follow-up & Relationship Management
- Maintain regular communication with students and parents.
- Follow up on pending documents, application requirements and admission decisions.
- Handle student queries professionally and escalate complex issues when required.
- Maintain a positive student experience throughout the application journey.
5. CRM & Reporting
- Maintain accurate and timely updates in Zoho CRM / company systems.
- Record counselling details, follow-ups, application status and student interactions.
- Ensure no assigned enquiry or application is left without appropriate follow-up.
- Submit daily/weekly activity and application-status reports as required.
6. Visa & Pre-Departure Coordination
- Provide basic guidance regarding the next stage of the student journey after admission.
- Coordinate with the Visa Documentation Team wherever applicable.
- Ensure proper handover of students from admissions to visa processing.
- Support pre-departure communication/orientation activities when required.
7. Knowledge & Continuous Learning
- Stay updated on university requirements, courses, intakes, scholarships and admission policies.
- Attend university/partner training sessions and internal training programs.
- Develop strong knowledge of YESTE's partner institutions and study destinations.
8. Business & Performance Responsibility
- Work towards assigned counselling, application and admission targets.
- Convert qualified enquiries into applications through effective counselling and follow-up.
- Maintain a balance between student suitability, ethical counselling and business objectives.
Key Skills Required
- Excellent English communication – written and verbal
- Strong student counselling and interpersonal skills
- Good documentation and application-processing ability
- Excellent attention to detail
- Strong follow-up and coordination skills
- Good problem-solving ability
- Ability to explain complex information in a simple manner
- Customer/student-service orientation
- Target-oriented and accountable approach
- Good MS Office skills
- CRM experience, preferably Zoho CRM
- Ability to manage multiple student applications simultaneously
Preferred Qualifications
- Bachelor's degree or equivalent.
- 2–4 years of experience in Study Abroad / Overseas Education / Admissions / Student Counselling / Application Processing preferred.
- Experience with UK, Australia, Canada, New Zealand, Europe or other international study destinations will be an advantage.
- Candidates with strong admissions/documentation experience and good communication skills may also be considered.
Key Performance Areas / KPIsAreaKey Performance IndicatorStudent CounsellingQuality and effectiveness of counsellingLead Follow-upTimely and consistent follow-upsApplicationsApplications processed within deadlinesDocumentationAccuracy and completeness of student documentsAdmissionsApplications converted into offers/admissionsCRM Discipline100% timely and accurate CRM updatesStudent ExperienceProfessional communication and query resolutionCoordinationEffective coordination with universities/internal teamsProduct KnowledgeUp-to-date knowledge of courses, universities and requirementsTarget AchievementAchievement of assigned counselling/application/admission targets
Pay: ₹20,000.00 - ₹35,000.00 per month
Experience:
- Study Abroad Counselling: 2 years (Required)
- Student Application and visa knowledge: 2 years (Preferred)
Work Location: In person
