Airport Mumbai Maharashtra Desktop support technician Jobs – 143 Open Jobs Today

Assistant Manager - IT Service Support
John Cockerill —Mumbai, Maharashtra
- Azure
- English
- Windows
Walk-In Interview - Junior Business Operations (IT Application Support) Graduate
Rentokil Initial —Mumbai, Maharashtra
- Full-time
- Walk-in
- Microsoft Excel
- Computer Science
- B.Sc
Quick apply
Technical Support Professional
Pixelkliq —Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Access
- Software troubleshooting
- Windows
Quick apply
Executive - IT Helpdesk
IRIS Business Services Ltd —Navi Mumbai, Maharashtra
- Remote
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
7d
IT Helpdesk
aurionPro Solutions —Mumbai, Maharashtra
- Microsoft Access
- Software troubleshooting
Helpdesk Executive
Crest Property Solutions —Prabhadevi, Mumbai, Maharashtra
- ₹58,528 a month
- English
- Analysis skills
- Bachelor's degree
IT Support Engineer
AnalyticsFox Softwares Pvt.Ltd. —Ghansoli, Thane, Maharashtra
- ₹12,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply
IT Systems Administrator
Auchtel Products Ltd. —Mumbai, Maharashtra
- Email
- Software troubleshooting
- B.Sc
- Windows
Technical Support Engineer
Route Mobile —Mumbai, Maharashtra
- Full-time
- Windows
- Organisational skills
- APIs
IT Helpdesk Executive
XL Dynamics India —Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Day shift
- Software troubleshooting
- Windows
- Microsoft Office
IT Helpdesk Computer Hardware Coordinator
Creative Plus Net Trade LLp —Mumbai, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
IoT Technical Support Engineer
Ubiqedge Technology Pvt Ltd —Powai, Mumbai, Maharashtra
- ₹15,000 - ₹35,000 a month
- Full-time
- CRM software
- Software troubleshooting
- Customer service
- Health insurance
- Paid time off
Quick apply
Technical Support
BD Software Distribution —Mahape, Maharashtra
- Full-time
Analyst, IT Support
Cactus Communications Services Pte. Ltd. —Mumbai, Maharashtra
- Microsoft Outlook
- Software troubleshooting
- B.Sc
Technical Customer Support
Irecord Infotech Solutions Pvt Ltd —Borivali, Mumbai, Maharashtra
- ₹10,750.41 - ₹37,414.02 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
IT.Junior Support Analyst
Citco —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
IT Helpdesk Support
Interspence Solutions —Mumbai, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
IT Field Support Engineer
approach —Mumbai, Maharashtra
- ₹9,510.89 - ₹40,202.29 a month
- Full-time
- Travel
- Computer networking
- In-person
Quick apply
Technical Support Engineer (VICI/ GoAuto Dialer)
TCG Digital —Mumbai, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
Quick apply
Technical Helpdesk_immediate Joiner
Team Computers —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
6d

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Assistant Manager - IT Service Support

John Cockerill -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Windows Server
Jira
Azure
SCCM
English
Windows
Technical support
Quality assurance
Confluence
ITIL
SharePoint
Communication skills
Active Directory

Full job description

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209 billion in 2023 in 29 countries, on 5 continents.

www.johncockerill.com

John Cockerill – Who we are:

Meeting the needs of our time is the purpose of the John Cockerill Group. While the world changes more and more rapidly, it also faces more and more complex challenges: diminishing resources, population growth, globalization of the economy, etc.

At John Cockerill, our ambition is to combine the expertise gained from our long-standing tradition and the technologies born of our spirit of innovation to develop unique large-scale technical solutions. Solutions capable of supplementing the measures to be taken at the political, educational, economic and societal levels.

The services and equipment that we offer are efficient and sustainable. We are now looking for Service Request Support Specialist

Job Profile:

As a Service Request Support Specialist, your primary role will be to provide technical and functional support to company end-users to address their service requests. You will be responsible for handling user requests related to IT services, troubleshooting technical issues, and coordinating with other team members to ensure efficient and timely assistance.

What is our challenge for you?

Technical Complexity: The role involves dealing with a variety of service requests, which can be technically complex and require a deep understanding of IT systems and internal processes.

Problem-Solving: You will regularly diagnose and resolve issues related to service requests, ensuring they are addressed effectively and satisfactorily for users.

Interdepartmental Collaboration: Working with other team members as well as different stakeholders to ensure resolution of service requests can be challenging due to the coordination required and the diverse requirements of users.

Opportunities:

Skill Development: This role offers an opportunity to enhance technical and functional skills in service request support, as well as in related areas such as IT service management tools and collaboration platforms.

Cross-Functional Exposure: By working with different teams and handling a variety of requests, you will have the opportunity to understand various aspects of the business and contribute to its growth.

Impact: By ensuring effective support of service requests, you will directly contribute to the operational efficiency of the company and end-user satisfaction.

Career Advancement: Mastery in this role could open doors for advancement into roles with more responsibility within the IT department or the organization as a whole.

What can we offer for you?

Our company values teamwork, innovation, and dedication. We offer a supportive and collaborative work environment where everyone is encouraged to share their ideas and contribute to our success.

To succeed in this role (Mandatory Requirement):

Soft skills:

Excellent problem-solving skills
Good oral and written communication skills
Customer and service oriented
Team player, sharing information spontaneously
Pragmatic and solution-oriented Organized and rigorous
Available and flexible
Autonomous, self-taught, responsible

Technical skills:

Computer technician or equivalent experience
At least 3 years' experience in a similar role in an internationally distributed organization.
Fluency in English (spoken and written)
Good knowledge of Office 2021, 365
Good knowledge of Windows 10, 11
Good knowledge of PC hardware and peripherals
Proficiency in managing users, computers and groups in Active Directory and Azure Active Directory.
Proficiency in managing email addresses and shared mailboxes and distribution lists in Exchange On-Premises and Online.
Good knowledge in Microsoft 365 administration (Teams, Sharepoint Online, Onedrive)

Assets:

Windows Server
System Center Configuration Manager
Basic routers and switches
ITIL
Atlassian suite (Jira, Confluence
Experience in providing technical support to European clients.

Accountabilities and decisions:

Providing technical and functional support to end-users to address their service requests.
Diagnosing and resolving issues related to service requests.
Collaborating with other team members to ensure efficient resolution of requests.
Assisting users in understanding and effectively using IT services.
Escalating and following up on requests with second- and third-line support as needed.
Participating in testing and quality assurance of custom-built applications and integrations.
Ensuring users adhere to established governance policies and standards.
Participating in root cause analysis and incident reporting.
Identifying, diagnosing, and resolving incidents within target SLAs.
Maintaining or improving internal customer satisfaction scores.

Deliverables:

Structured and systematic analysis of service requests.
Structured and systematic analysis of incidents.
Timely resolution of service requests within agreed SLAs.
Maintenance and creation of new documentation in the ICT knowledge base.
Redaction of documentation in the internal knowledge base and/or customer-facing Help Portal.

John Cockerill offers you career and development opportunities within its various sectors in a friendly working environment.
Do you want to work for an innovative company that will allow you to take up technical challenges on a daily basis?
We look forward to receiving your application and to meeting you!

<span 72="">Discover our job opportunities in details on www.johncockerill.com

Apply Now

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desktop support technician jobs in airport mumbai maharashtra

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