Taramani Chennai Tamil Nadu Desktop support technician Jobs – 117 Open Jobs Today

Team Lead Technical Support
Movate —Chennai, Tamil Nadu
- CRM software
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Vembu —Chennai, Tamil Nadu
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Nordex SE —Chennai, Tamil Nadu
- Full-time
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International E-commerce & Technical Support Executive
Zyberspace India Pvt Ltd. —Chennai, Tamil Nadu
- ₹15,000 - ₹24,000 a month
- Full-time
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- Master's degree
- In-person
- Food provided
Quick apply
6d
Senior Assistant: Technical Support
Inncon —Chennai, Tamil Nadu
- ₹2,75,000 a year
- Full-time
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- B.Sc
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Technical Support
TRS Forms —Chennai, Tamil Nadu
- Email
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Technical Support Engineer I
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Word processing
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Quick apply
Senior IT Support Facilitator
Sanmina Corporation —Chennai, Tamil Nadu
- Weekend availability
- Oracle
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IT Support Engineer
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
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Sr Technical Lead (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Java
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Senior Technical Support Specialist
HCLTech —Chennai, Tamil Nadu
- Azure
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1d
IT System Administrator - Chennai
Medical Billing Wholesalers —Chennai, Tamil Nadu
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Hardware Engineer
NETCOMCOMPUTER PVT LTD —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
IT System Administrator III
Bw Corporate Gcc —Chennai, Tamil Nadu
- Full-time
- Azure
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IT Support Engineer
Nelito —Chennai, Tamil Nadu
- Software troubleshooting
- Bachelor's degree
- Communication skills
Technical Support Engineer
ProdEx Technologies —Chennai, Tamil Nadu
- Evening shift
- Bachelor's degree
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IT Support Associate
ASSPL - Maharashtra —Chennai, Tamil Nadu
- Full-time
- Windows
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Technical Support Manager
Eicher —Chennai, Tamil Nadu
- Health insurance
Technical Support Engineer
Kone —Chennai, Tamil Nadu
- Full-time
- AutoCAD
- English
- Electrical experience
13d
Technical Support Specialist
Kone —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Electrical experience
13d

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Team Lead Technical Support

Movate -
Chennai, Tamil Nadu

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Job details

12 days ago

Qualifications

CRM software
TCP
Management
Internet of things
Call center experience
Mobile applications
5G
iOS
Windows
Technical support
Microsoft Office
DHCP
Embedded software
Computer networking
DNS
TCP/IP
Communication skills
4G/LTE
VPN

Full job description

Posted Date : 21st Aug, 2026

Job Category :

Chennai, India

Job title: Team Lead Technical Support
Location: Ambit IT Park, Ambattur, Chennai, India
Experience: 3 to 7 Years (1 – 2 Years as Lead)
No of openings: 5

Roles & Responsibilities

Drive and manage overall team performance to consistently meet or exceed KPIs including CSAT, FCR, AHT, Quality, and Productivity
Provide real-time coaching, guidance, and support to technical support agents and SMEs
Handle complex customer escalations related to hardware, software, networking, and system configuration issues
Act as the primary point of contact for process or product-related inquiries that require advanced troubleshooting
Monitor daily performance metrics and implement action plans to address performance gaps
Conduct regular call monitoring and deliver structured feedback and coaching sessions
Ensure agents follow troubleshooting standards, SOPs, and quality guidelines
Collaborate with training teams to identify knowledge gaps and improve training content
Create and maintain process documentation, troubleshooting guides, and knowledge base articles
Strong hands-on experience troubleshooting home and prosumer networking environments, including TCP/IP, DHCP, DNS, NAT, and IPv6.
Solid understanding of Wi-Fi technologies (802.11 standards, roaming, band steering, and interference) and mesh networking systems.
Experience with ISP integration, including bridge mode, modem/router interoperability, and double NAT scenarios.
Knowledge of advanced networking features such as VPN (client and pass-through), guest networks, parental controls, and access management.
Experience supporting mobile app connectivity, cloud-based device management, and account-related issues.
Proficiency troubleshooting connectivity across Windows, macOS, iOS, and Android devices.
Experience with smart home and IoT devices, including onboarding and ecosystem integration (e.g., Alexa, Google Home, Apple HomeKit, Matter/Thread).
Familiarity with gaming and streaming requirements, including NAT types, QoS, UPnP, and high bandwidth use cases.
Working knowledge of cellular networking concepts, including LTE/5G connectivity, SIM/eSIM activation, and mobile network troubleshooting.
Strong problem-solving skills with the ability to diagnose complex issues, document findings, and collaborate with engineering teams.

Required Skills & Qualifications

Strong leadership and people management experience in a technical support environment
Excellent written and verbal communication skills
Advanced troubleshooting knowledge of:
IP and analog security cameras
Networking fundamentals (Wi-Fi, routers, modems, ports, IP addressing)
Mobile apps, cloud services, and firmware updates
PC/Mac and mobile device configurations
Ability to analyze performance data and translate it into actionable plans
Strong problem-solving and decision-making abilities
Experience managing escalated customer interactions
Proficient in CRM systems, ticketing tools, and Microsoft Office
Ability to multitask across multiple tools and applications
Minimum 1–2 years of experience in technical support leadership
Call center experience in a consumer electronics or IoT environment is a strong asset

Core Competencies

Customer First Mindset
Ownership & Accountability
Analytical Thinking
Coaching & Development
Communication Excellence
Collaboration & Alignment
Innovation & Continuous Improvement
Sense of Urgency
Emotional Intelligence
Results Orientation

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