Gurugram Haryana Customer support coordinator Jobs – 117 Open Jobs Today

Service Coordinator
Locus Fire & Security India Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- English
Quick apply
11h
Management Trainee-Global Project Management
GlobalXperts Technology Pvt Ltd —Gurugram, Haryana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Internal Sales Coordinator
Jarvis Equipment Private Limited —IMT Manesar, Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
Senior Procurement Coordinator - US Telecom Construction
Utilities One —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
Quick apply
Senior Analyst – Business Development Support
Mastercard —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Senior Facilities Services Co-ordinator
JLL —Gurugram, Haryana
- Microsoft Powerpoint
- Hospitality
- Budgeting
- Health insurance
Lead Managed Services Consultant
Sprinklr —Gurugram, Haryana
- Full-time
- Customer service
- Analysis skills
- APIs
- Paid time off
Executive Assistant to Chief Audit Executive
Valvoline Global Operations —Gurugram, Haryana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
External Hiring|Quality Coordinator|Domestic|20032026
TGBPL TP India - DBU —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Sales Coordinator
Bharat Oil & Waste Management Ltd —East of Kailash, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Health insurance
- Cell phone reimbursement
Quick apply
Tax Coordinator
Utilities One Group —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick apply
Sales Coordinator
Integrity —Kirti Nagar, Delhi, Delhi
- Up to ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Facilities Services Co-ordinator
JLL —Gurugram, Haryana
- Hospitality
- Budgeting
- Health insurance
Event Management Intern
BotFit —Gurugram, Haryana
- From ₹10,000 a month
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
RME Coordinator, AMZL, NCT2
ASSPL - Haryana - C77 —Gurugram, Haryana
- Full-time
- Programmable logic controllers
- Electrical experience
- Bachelor's degree
Contract Sourcer
MongoDB —Gurugram, Haryana
- Azure
- Research
- AWS
FS-RISK CONSULTING-ITRM-Senior
EY —Gurugram, Haryana
- Azure
- Master's degree
- AWS
- Health insurance
3d
Sales Coordinator
HR Creations —Sohna, Gurugram, Haryana
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Wedding sales Manager
Momentz —Peeragarhi, Delhi, Delhi
- ₹20,000 - ₹60,000 a month
- CRM software
- Sales
- Microsoft Office
Quick apply
4d
Sales Coordinator
Gigabyte Technology India Pvt Ltd. —South District, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick apply
3d

I want to receive the latest job alerts for customer support coordinator in gurugram haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near gurugram haryana

Service Coordinator jobs in Gurugram, Haryana

Sales Coordinator jobs in Kirti Nagar, Delhi, Delhi

Event Manager jobs in Gurugram, Haryana

Sales Manager jobs in Guwahati, Assam

Sales Manager jobs in Patparganj, Delhi, Delhi

Sales Manager jobs in Chennai, Tamil Nadu

Sales Manager jobs in Sonipat, Haryana

Business Development Manager jobs in Chennai, Tamil Nadu

Retail Sales Executive jobs in Bengaluru, Karnataka

Sales jobs in Hubli, Karnataka

Manager jobs in Jaipur, Rajasthan

Service Coordinator jobs in Chandigarh, Chandigarh

Service Coordinator jobs in Noida, Uttar Pradesh

Zomato, Customer Service jobs in Mohali, Punjab

Service Coordinator jobs in Indiranagar, Bengaluru, Karnataka

Service Coordinator jobs in Naraina, Delhi, Delhi

Project Coordinator jobs in Bengaluru, Karnataka

Customer Service jobs in Pune, Maharashtra

Tax Manager jobs in Delhi, Delhi

Tax Manager jobs in Navi Mumbai, Maharashtra

Service Coordinator

Locus Fire & Security India Pvt Ltd
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹20,000 - ₹30,000 a month
11 hours ago

Qualifications

Microsoft Excel
Software troubleshooting
Facilities management
CCTV
English
Bachelor's degree
Customer support
Hindi
Diploma
Communication skills

Full job description

Job Description: Service Coordinator – CCTV, Fire Alarm & ELV Systems

Company: Locus Fire & Security India Private Limited
Department: Service & Operations
Location: Unitech Arcadia, Sector 49, Sohna Road, Gurugram, Haryana
Employment Type: Full-time | Work from Office
Experience Required: 2–5 years in service coordination, AMC coordination, customer support, or field service operations
Salary: Commensurate with experience and skills

Role Overview

Locus Fire & Security India Private Limited is looking for a proactive and well-organised Service Coordinator to manage day-to-day service coordination for CCTV, fire alarm, access control, public address, networking, and other electronic security systems.

The candidate will serve as the central coordination point between customers, service engineers, the Technical Manager, and internal departments. The role involves registering service requests, scheduling engineer visits, tracking pending work, coordinating materials, and ensuring that every service request is followed through to documented closure.

This is a coordination and follow-up role—not a field technician or direct sales position. Strong ownership, communication, and consistent follow-up are essential.

Key Responsibilities1. Service Requests & Ticket Management

Receive and register customer complaints and service requests through phone, email, WhatsApp, and the company’s ticketing system. Maintain complete records of the customer, site, reported issue, priority, assigned engineer, committed timeline, and current status.

Ensure that every open ticket has an assigned owner and a clearly defined next action.

2. Engineer Scheduling & Deployment

Prepare daily deployment plans based on service priorities, engineer availability, location, and technical requirements. Coordinate site access, customer availability, required materials, and visit arrangements before deployment.

Track engineer arrival, work progress, completion status, and pending activities. Ensure engineers provide timely operational updates and service reports.

3. Customer Communication & Follow-up

Keep customers informed about visit schedules, expected arrival times, service progress, and pending requirements. Proactively follow up with engineers and internal teams rather than waiting for customers to raise reminders.

Escalate technical issues to the Technical Manager and commercial exceptions or sensitive customer matters to management.

4. AMC & Preventive Maintenance Coordination

Maintain an updated tracker of Annual Maintenance Contracts (AMCs), covered sites, service scope, preventive maintenance schedules, and contract expiry dates.

Schedule preventive maintenance visits in advance, obtain customer confirmation, track completion, and arrange follow-up for missed visits. Coordinate upcoming renewal requirements with the sales and management teams.

5. Materials, Spares & Quotation Coordination

Collect material and spare-part requirements from engineers and coordinate with procurement, stores, vendors, and the quotation team. Track availability, approvals, dispatch, delivery, repair, and replacement status.

Follow up on pending quotations and customer approvals to prevent avoidable service delays. Ensure that pricing, warranty commitments, and additional work are approved by the authorised team before being communicated to customers.

6. Service Documentation & Closure

Collect engineer visit reports, customer acknowledgements, photographs, and relevant supporting documents. Verify that completed work and unresolved issues are recorded accurately before updating the ticket status.

Coordinate with Accounts for billable visits, approved additional work, and supporting billing documents. Do not mark partially completed or unresolved work as closed.

7. Daily MIS & Pending-Work Tracking

Maintain a central service tracker covering open complaints, engineer deployment, preventive maintenance visits, material dependencies, and pending approvals.

Submit a daily service closure report by 6:00 PM, highlighting completed work, pending cases, ageing, reasons for delay, responsible owners, next actions, billing requirements, and the next day’s deployment plan. Give particular attention to cases pending for more than 48 hours.

Candidate Requirements

A graduate or diploma holder with relevant experience in service coordination, AMC operations, helpdesk support, or field service management. Experience with CCTV, fire alarm, electronic security, IT services, electrical maintenance, or facilities management will be preferred.

The candidate should be comfortable using Microsoft Excel, email, Google Sheets, and structured WhatsApp communication. Familiarity with Zoho Desk, Zoho CRM, or another service ticketing platform will be an advantage.

Good communication in Hindi and basic written and spoken English is required. The candidate must be able to coordinate multiple engineers and customer requests, maintain accurate records, prioritise urgent cases, and follow up consistently without repeated reminders.

Basic understanding of CCTV, fire alarm, access control, and networking terminology is desirable; advanced technical troubleshooting expertise is not required.

Key Performance Indicators

Performance will be assessed on timely ticket registration and engineer allocation, proactive customer updates, preventive maintenance completion, accurate service documentation, timely daily reporting, and reduction in overdue service cases.

How to Apply

Interested candidates may apply through Indeed with an updated résumé mentioning relevant experience, current and expected salary, notice period, and current location.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in gurugram haryana

Service Coordinator

Management Trainee-Global Project Management

Internal Sales Coordinator

Senior Procurement Coordinator - US Telecom Construction

Senior Analyst – Business Development Support

Senior Facilities Services Co-ordinator

Lead Managed Services Consultant

Executive Assistant to Chief Audit Executive

External Hiring|Quality Coordinator|Domestic|20032026

Sales Coordinator

Tax Coordinator

Sales Coordinator

Facilities Services Co-ordinator

Event Management Intern

RME Coordinator, AMZL, NCT2

Contract Sourcer

FS-RISK CONSULTING-ITRM-Senior

Sales Coordinator

Wedding sales Manager

Sales Coordinator

I want to receive the latest job alerts for customer support coordinator in gurugram haryana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected