shalimar bagh delhi delhi executive director Jobs – 129 Open Jobs Today

Multi Property Director Of Quality
Marriott International, Inc —Delhi, Delhi
- Full-time
- Word processing
- Bachelor's degree
- Front desk
10d
F&B Controller
Seven Seas Hotel Rohini —Rohini, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Inventory control
- Food provided
Quick apply
9d
Executive assistant
Blue Oranges Studio —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Administrative experience
- Organizational skills
- In-person
Quick apply
Client Servicing Manager/ Executive (Performance marketing)-Ad Agency- Delhi
Pink Sky HR Services —Ghitorni, Delhi, Delhi
- ₹5,00,000 - ₹11,00,000 a year
- Full-time
- In-person
- Marketing
Quick apply
2d
PSO(Driver) Ex Army - Delhi
Space 5 —Delhi, Delhi
- Weekend availability
- Commercial driving
Senior Manager – Business Development & Placements
Indian School of Public Policy —C R R I, Delhi, Delhi
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- English
- Master's degree
- Business development
- Work from home
- Food provided
Quick apply
Enterprise Sales Director (New Delhi based)
Delinea —Delhi, Delhi
- Full-time
- Remote
- Up to 50% travel
- Salesforce
- Bachelor's degree
- Health insurance
Executive Assistant
Kroll —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Communication skills
- Time management
Executive Secretary to MD
Avience Biomedicals Ltd. —Janakpuri, Delhi, Delhi
- ₹28,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
10d
Personal assistant (F)
R International —Delhi, Delhi
- ₹10,000 - ₹65,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Paid sick time
Quick apply
Sales Manager(Immedaite Joiner)
TOO PERSONAL CARE WELLNESS PRIVATE LIMITED —Delhi, Delhi
- ₹9,131.69 - ₹75,000.00 a month
- Full-time
- Sales
- Marketing
- Salesforce
- Commuter assistance
- Health insurance
Quick apply
Multi Property - Purchase Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Finance
- Bachelor's degree
- Accounting
Executive Assistant
Roboteck LLP —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Executive Assistant
Vishay —Loni, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Purchase Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Finance
- Bachelor's degree
- Accounting
Executive Assistant
ASEAMIT India —Nehru Place, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Administrative experience
- Organizational skills
Quick apply
Accountant
WIN Home Inspection —Delhi, Delhi
- Remote
- QuickBooks
Enterprise Account Executive - North India
Zycus —Delhi, Delhi
- Full-time
- Sales
- Agile
- Communication skills
Executive Chef
culinary cosmic pvt ltd —Vaishali, Ghaziabad, Uttar Pradesh
- Full-time
- Travel
- In-person
- Leadership
Quick apply
Accounts & Administration Executive
chawla jewellers pvt ltd —Nirman Vihar, Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
Quick apply

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Multi Property Director Of Quality

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time
10 days ago

Qualifications

Guest relations
Word processing
Quality management
Six Sigma
Quality assurance
Bachelor's degree
Front desk
Business Administration
Data collection
Guest services
Hotel experience

Full job description

Additional Information
Job Number26063508
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationAsset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Essential Experience

Experience and/or knowledge of hotel business.

Ability to understand quality management practices and teaches to others.

Ability to understand data collection methods.

Knowledge of budget preparation and the control of costs.

Working knowledge of statistical measurement tools.

Effective presentation skills.

Detail orientation and analytical

Desirable Experience

Operations background – depending on hotel facilities, a rooms or f&b background may be preferred

Previous training in guest relations.

Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.

Experience/trained in Six Sigma or TQM

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.

Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.

Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.

Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.

Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.

Immerses in operations to better understand issues/defects faced on the ground.

Drives several initiatives for business standard audits and guestvoice.

Conducts monthly audit to verify compliance with company and brand standards.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Directs property quality efforts to address critical customer requirements.

Completes other reasonable duties as requested by leadership.

Executing Quality Training Programs

Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.

Develops specific training designed to improve service performance.

Drives brand values and philosophy in all training and development activities.

Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Managing Quality Tools

Verifies that management practices at all levels are aligned with quality tools.

Verifies the tools for continuous improvements are in place and being utilized.

Uses data collection methods to identify, compile, display, track, and analyze defect trends.

Managing the Guest Experience

Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.

Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

executive director jobs in shalimar bagh delhi delhi

Multi Property Director Of Quality

F&B Controller

Executive assistant

Client Servicing Manager/ Executive (Performance marketing)-Ad Agency- Delhi

PSO(Driver) Ex Army - Delhi

Senior Manager – Business Development & Placements

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Executive Assistant

Executive Secretary to MD

Personal assistant (F)

Sales Manager(Immedaite Joiner)

Multi Property - Purchase Manager

Executive Assistant

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Purchase Manager

Executive Assistant

Accountant

Enterprise Account Executive - North India

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Accounts & Administration Executive

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