Technical Support Engineer
Finastra —Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
- Paid time off
- Paid sick time
4d
A/C Technician
Gokulam Grand, Trivandrum —Kuzhivila, Thiruvananthapuram, Kerala
- ₹19,000 - ₹21,000 a month
- Weekend availability
- Hospitality
- Schematics
- HVAC
- Paid time off
- Flexible schedule
Quick apply
1d
Senior UX Expert
Elixr Labs —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Powerpoint
- Marketing
- Data analysis skills
- Health insurance
Principal Architect
IBS Software —Thiruvananthapuram District, Kerala
- Java
- Databases
- AWS
- Health insurance
8d
Project Manager/Team Head
Ital Solutions Private Limited —Ambalamukku, Thiruvananthapuram, Kerala
- Full-time
- System design
- Project management
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)
UST Global —Thiruvananthapuram, Kerala
- Salesforce
- SQL
- AWS
Lead I - Data Engineering (Python/Pyspark, Azure Databricks)
UST Global —Thiruvananthapuram, Kerala
- Azure
- SQL
- AWS
Lead Edge AI Engineer
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- C++
- AI
- Communication skills
Quick apply
Release Specialist
Claidroid —Thiruvananthapuram, Kerala
- Full-time
- Microsoft Access
- DevOps
- AWS
- Health insurance
Service Sales Executive
Cyrix Healthcare —Thiruvananthapuram, Kerala
- English
- In-person
- Diploma
SERVICE ENGNEER
M-TRANS DIGITAL PVT LTD —Thiruvananthapuram Pettah, Thiruvananthapuram, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Electrical experience
- Health insurance
- Paid time off
Quick apply
Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off
Senior Software Engineer – Embedded
Trenser —Thiruvananthapuram, Kerala
- Software troubleshooting
- C++
- Bachelor's degree
Quick apply
Lead Engineer – C++,QT/QML
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- C++
- Team management
- Agile
Quick apply
Sr. Software Engineer/Technical Lead – Java
Travanleo —Technopark, Thiruvananthapuram, Kerala
- Email
- Oracle
- Engineering
- Java
Lead – Pre-Sales/ Business Development
Trenser —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Microsoft Office
Quick apply
Sales Engineer
IHTS Solution Private Limited —Poojappura, Thiruvananthapuram, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- Computer Science
- Sales
- Engineering
Quick apply
18h

I want to receive the latest job alerts for customer engineer in thiruvananthapuram kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer engineer jobs near thiruvananthapuram kerala

Senior Software Engineer jobs in Thiruvananthapuram, Kerala

Data Engineer jobs in Thiruvananthapuram, Kerala

Business Development Manager jobs in Thiruvananthapuram, Kerala

C++ Developer jobs in Thiruvananthapuram, Kerala

Technical Support Engineer jobs in Thiruvananthapuram, Kerala

Sales Executive jobs in Thiruvananthapuram, Kerala

Senior Resident, Ent jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Noida, Uttar Pradesh

Senior Software Engineer jobs in Talegaon Dabhade, Pune, Maharashtra

Quality Engineer jobs in Pune, Maharashtra

Senior Accountant jobs in Thane, Maharashtra

Senior Software Engineer jobs in Hyderabad, Telangana

Senior Software Engineer jobs in Technopark, Thiruvananthapuram, Kerala

Data Engineer jobs in Gurgaon, Haryana

Fresher Data Analyst jobs in Mumbai, Maharashtra

Data Entry Operator jobs in West Bengal

Data Analyst, Internship jobs in Kolkata, West Bengal

Data Engineer jobs in Chandigarh

Data Engineer jobs in Rtc X Roads, Hyderabad, Telangana

Female Data Entry jobs in Bengaluru, Karnataka

Technical Support Engineer

Finastra -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
4 days ago

Benefits

Paid time off
Paid sick time

Qualifications

BCS
AJAX
Operating systems
Computer Science
CSS
Software troubleshooting
Customer service
Struts
Microsoft SQL Server
Information Systems
Technical support
Microsoft Office
Java
Databases
Bachelor's degree
JavaScript
Scripting
JSP
Application support
Communication skills
jQuery
Debugging
HTML
Time management

Full job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide world class client / technical support to our software solutions by monitoring, evaluating, analyzing and prioritizing issues / cases from clients experiencing problems with software, networking, and other related technologies
Adhere to FINASTRA Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
Document client suggestions; provide work-around solutions, when possible, for identified problems in FINASTRA products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements.
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution.
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
Build and maintain knowledge on specified FINASTRA components. Seek to maximize support certifications.
Maintain a general knowledge of FINASTRA product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Serves as a team technical resource to internal and external clients
Represents department as designated representative to product teams
Develop Knowledge management repositories for team training and reference.
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This includes being on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays.
Provide back up to overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice.
Perform additional duties or special assignments as required.
Provide internal support and training functions

KNOWLEDGE / SKILLS

Expert level of proficiency in the installation, use, and troubleshooting of software systems.
Require independent analyses, communication and problem solving.
Ability to work with minimal supervision and show initiative and judgment
Excellent interpersonal communication skills via telephone, in person, and in writing.
Superior customer service skills.
Effective time management skills.
Proven ability to learn quickly.
Proven ability as a problem solver.
Ability to work with clients, co-workers or third parties professionally and tactfully.
Possesses a neat, punctual, positive, proactive, and professional work ethic.
Ability to work well as part of a team or independently.
Working knowledge of MS Office Applications & the Internet.
Understanding of financial institution business operations (Front Office, Back Office, Lending, Channels).
Proficiency with SQL Server databases included debugging stored procedures.
Proficiency with complex scripting.
Proficiency with client/server environment.
Proficiency with Java, Struts 1.2 framework, JavaScript, jQuery, Ajax, SQL Server 2012, JSP, HTML5, CSS
Must be able to work in US business hours (IST night shift).

EXPERIENCE

3-5 years relevant work experience, including technical/ application support and/or programming.

EDUCATION / CERTIFICATIONS

Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent experience.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Apply Now

Refine Your Search

customer engineer jobs in thiruvananthapuram kerala

Technical Support Engineer

A/C Technician

Senior UX Expert

Principal Architect

Project Manager/Team Head

Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)

Lead I - Data Engineering (Python/Pyspark, Azure Databricks)

Lead Edge AI Engineer

Release Specialist

Service Sales Executive

SERVICE ENGNEER

Lead Technical Consultant - Java

Senior Software Engineer – Embedded

Lead Engineer – C++,QT/QML

Sr. Software Engineer/Technical Lead – Java

Lead – Pre-Sales/ Business Development

Sales Engineer

I want to receive the latest job alerts for customer engineer in thiruvananthapuram kerala

Explore jobs in more locations

Who are we?

Jobseeker tools

Employer Tools

Browse

Stay Connected