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Customer Sales Support Executive – Logistics

CD Infotech Pvt.Ltd.
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹30,000 - ₹33,000 a month

Qualifications

Microsoft Excel
Supply chain
Logistics
Master's degree
Bachelor's degree
Customer support
Business Administration
Freight
MBA
Communication skills

Full job description

Job Summary

We are looking for a Customer Sales Support Executive to support our logistics sales and operations team by managing customer communication, shipment coordination, documentation, and service support activities. The ideal candidate should have good coordination skills, customer handling ability, and basic knowledge of logistics and import/export operations.

Key Responsibilities Customer Coordination & Support

Respond to customer inquiries related to shipments, documentation, pricing, and service updates
Coordinate with clients regarding shipment schedules, delivery timelines, and cargo movement
Maintain professional communication and build strong customer relationships
Support customer servicing activities and regular follow-ups

Sales Support

Prepare quotations, rate sheets, and proposals as required
Maintain records of customer interactions and business updates
Coordinate with the sales team for client follow-ups and support activities
Assist in maintaining customer databases and sales-related documentation

Documentation & Reporting

Maintain shipment records, invoices, and operational documents
Prepare daily, weekly, and monthly MIS reports
Ensure proper filing and tracking of logistics documentation
Update CRM or internal systems regularly

Operational Coordination

Coordinate with transporters, freight forwarders, CHA teams, warehouses, and internal departments
Track shipment status and assist in resolving operational delays
Ensure smooth coordination for import/export cargo handling activities

Client Support & Issue Resolution

Handle customer concerns and provide timely resolutions
Escalate critical operational issues to relevant departments when necessary
Maintain service quality and customer satisfaction standards

Required Skills

Good communication and coordination skills
Customer relationship management and follow-up ability
Basic understanding of logistics and import/export operations
Knowledge of MS Excel and reporting
Ability to multitask and work in a fast-paced environment
Problem-solving and coordination skills

Qualifications

Bachelor’s degree in Commerce, Business Administration, Logistics, or related field
MBA preferred
1–5 years of experience in logistics, customer support, sales coordination, or related field
Experience in freight forwarding, shipping, transport, CHA, or supply chain industry will be an added advantage

Preferred Industry Background

Freight Forwarding
Shipping & Logistics
CHA / Custom Clearance
CFS / ICD Operations
Import & Export Logistics
Supply Chain & Transportation

Pay: ₹30,000.00 - ₹33,000.00 per month

Work Location: In person

Quick apply

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