Kl It support Jobs – 123 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
6d
System Administrator
Emsyne —Kochi, Kerala
- Software troubleshooting
- Windows
- Linux
7d
System Administrator
Tecgemini —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
- Linux
- Diploma
Service Desk - Associate
UST —Thiruvananthapuram, Kerala
- Continuous improvement
Quick apply
2d
Technical Support Engineer
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Computer Science
- Software troubleshooting
- B.Sc
Quick apply
Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
Quick apply
6d
System Administrator
Syama Dynamic Integrated Services Pvt. Ltd. —Kochi, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Azure
- AWS
- Computer networking
- Commuter assistance
- Health insurance
Quick apply
4d
Desktop Support Engineer - Field
Inspirisys Solutions —Kochi, Kerala
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Network Support Executive
FORECOM INFRATECH SYSTEMS PVT LTD —Kochi, Kerala
- ₹12,000 - ₹17,000 a month
- Full-time
- Microsoft Office
- 12th Pass
- In-person
Quick apply
Regional Technical Support Engineers
Manappuram Finance —Alleppey, Kerala
- Master's degree
- Bachelor's degree
- Computer networking
Systems Support Engineer
RM Education Limited —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Customer service
LEAD SYSTEM ADMINISTRATOR
INFOLKS —Palakkad District, Kerala
- Computer Science
- Bachelor's degree
Senior IT Support Engineer
Liscom Solutions and Services Pvt Ltd —Kalamassery, Kochi, Kerala
- From ₹30,000 a month
- Full-time
- Azure
- Windows
- SQL
Quick apply
2d
Service Desk Executive
ITPF Technology Pvt Ltd —Kochi, Kerala
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
- Health insurance
Quick apply
TECHNICAL SUPPORT EXECUTIVE
Aabasoft —Kochi, Kerala
- Customer service
- Communication skills
Linux System Administrator
Softnotions Technologies Pvt Ltd —Thiruvananthapuram, Kerala
- Full-time
- Software troubleshooting
- Windows
- AWS
Quick apply
Junior Engineer (Technical Support)
CORETECH INFOSYSTEMS —Poojappura, Thiruvananthapuram, Kerala
- Full-time
- Databases
- SQL
- Analysis skills
Quick apply
1d
System Administrator
Acsia Technologies —Thiruvananthapuram, Kerala
- Azure
- AWS
- Linux
10d
Senior IT Support Engineer -Stock Broking
SHAREWEALTH SECURITIES —Poothole, Thrissur, Kerala
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
Technical Support Executive
Trogon Media Private Limited —Calicut, Kerala
- ₹12,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply

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Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

6 days ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

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