Ghaziabad Uttar Pradesh Team lead Jobs – 156 Open Jobs Today

TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)
Assistara Global Services Pvt. Ltd. —Greater Noida, Uttar Pradesh
- ₹95,000 - ₹1,25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick apply
5h
Technical Sales Team Lead - (US process Technical Sales and Support)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Food provided
Quick apply
Associate Program Manager | Category Team
Testbook —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
Team Leader
Kak Infotech —South East District, Delhi
- Sales
- Master's degree
- Communication skills
Sr Team Lead | SAP PP/QM | Delhi | SAP
Deloitte —Noida, Uttar Pradesh
- Master's degree
- Analysis skills
- Bachelor's degree
Team Leader - Taxation
MetLife —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Accounting
- Communication skills
4d
Team Lead – IT QA & CSV
RxLogix —Noida, Uttar Pradesh
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Tamil Sales Team Leader – BPO
AIHM —Karol Bagh, Delhi, Delhi
- ₹25,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
12d
Insurance Team Leader
ComparePolicy.com —Noida, Uttar Pradesh
- Communication skills
Senior Architect (Team Lead)
Passionworkx —Okhla, Delhi, Delhi
- ₹70,000 - ₹90,000 a month
- Full-time
- AutoCAD
- Hospitality
- Master's degree
Quick apply
Tibco Consultant/Team Leader position
Confluo —Noida, Uttar Pradesh
- Oracle
- SQL
- Linux
Team Leader
BRITTMAN INDIA PRIVATE LIMITED —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply
Team Lead-IT Risk
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Databases
- Analysis skills
- Leadership
- Work from home
Senior Team Lead | SAP FICO | Delhi | SAP | DSA LS&HC
Deloitte —Noida, Uttar Pradesh
- Analysis skills
- Bachelor's degree
- Accounting
Admission Counsellor Team Leader
IMTS INSTITUTE —Noida, Uttar Pradesh
- ₹40,000 - ₹50,000 a month
- Full-time
- CRM software
- Management
- Master's degree
- Paid time off
- Flexible schedule
Quick apply
Team Leader - GIS
WSP —Noida, Uttar Pradesh
- Hybrid work
- Bilingual
- AutoCAD
- CAD
Sr. Moodle Developer – Team Lead / Project lead-PHP
IDS Logic —Noida, Uttar Pradesh
- Analysis skills
- JavaScript
- Communication skills
Team Leader - Structures
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Management
- Master's degree
Solution Architect / Team Manager
Lantern Digital Services —Noida, Uttar Pradesh
- Computer Science
- Administrative experience
- Project management
Team Leader Us Travel Sales (Cruise/ Car Rental)
Priya Nikhil & Consultants LLP —Noida, Uttar Pradesh
- ₹30,000 - ₹60,000 a month
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Commuter assistance
- Paid time off
Quick apply
5d

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TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)

Assistara Global Services Pvt. Ltd.
Greater Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹95,000 - ₹1,25,000 a month
5 hours ago

Benefits

Provident Fund
Health insurance
Paid time off
Life insurance
Food provided
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Excel
English
Microsoft Office
Analysis skills
Presentation skills
Team management
Business requirements
Communication skills
Negotiation

Full job description

Travel Team Lead – US PPC Process

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 6 Years
Process: US PPC / Travel Process
Employment Type: Full-time
Shift: US Shifts / Night Shift

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for an experienced and dynamic Travel Team Lead to join our operations team in Sector 136, Noida. The ideal candidate will have strong hands-on experience in the US Travel/PPC process, proven team-handling capabilities, and the ability to drive operational excellence in a fast-paced customer service environment.

This is an excellent opportunity for an experienced travel-process professional who is ready to take ownership of team performance, customer experience, quality, productivity, and overall process delivery.

Job Summary

As a Travel Team Lead – US PPC Process, you will be responsible for managing and mentoring a team of travel professionals handling US-based customers. You will oversee day-to-day operations, ensure adherence to process and quality standards, monitor key performance indicators, and work closely with management to achieve business objectives.

The successful candidate should possess strong knowledge of the US travel industry, excellent communication skills, leadership capabilities, and a customer-first approach.

Key Responsibilities

Lead, manage, coach, and motivate a team handling the US Travel/PPC process.
Ensure achievement of daily, weekly, and monthly productivity, quality, conversion, and revenue targets.
Monitor team performance through relevant KPIs and provide regular feedback and coaching.
Handle escalations professionally and ensure timely resolution of customer and operational issues.
Ensure adherence to company policies, process guidelines, compliance requirements, and quality standards.
Conduct regular performance reviews, coaching sessions, and team briefings.
Identify performance gaps and implement effective action plans for improvement.
Monitor calls, chats, emails, and other customer interactions to ensure service quality.
Work closely with Quality, Training, Workforce Management, and Operations teams to improve overall performance.
Analyze operational reports and identify trends, challenges, and opportunities for improvement.
Maintain high standards of customer satisfaction and ensure a positive customer experience.
Support new-hire onboarding, training, nesting, and transition activities when required.
Ensure team adherence to attendance, schedule, productivity, and organizational discipline.
Prepare and present performance reports and operational updates to management.
Drive employee engagement, motivation, retention, and a strong performance-oriented culture.
Stay updated with US travel processes, industry practices, customer expectations, and business requirements.

Required Qualifications & Experience

Minimum 6 years of overall experience in the travel/BPO industry.
Proven experience specifically in the US Travel / PPC process.
Prior experience as a Team Lead / Team Leader / Assistant Manager in a travel or BPO environment is preferred.
Strong understanding of the US travel process, airline/hotel reservations, itinerary management, customer handling, and travel-related sales/support operations.
Demonstrated experience in handling and managing a team effectively.
Strong knowledge of operational KPIs such as AHT, CSAT, Quality, Productivity, Conversion, Revenue, Attendance, and SLA.
Excellent verbal and written communication skills in English.
Strong analytical, problem-solving, and decision-making abilities.
Ability to work effectively under pressure and manage multiple priorities.
Comfortable working in US/night shifts.
Proficiency in MS Office, particularly Excel and PowerPoint.

Preferred Skills

Strong leadership and people-management skills.
Excellent negotiation and conflict-resolution abilities.
Customer-centric approach with strong business acumen.
Ability to motivate teams and improve individual and collective performance.
Strong reporting and presentation skills.
Experience working with performance dashboards and operational metrics.
Ability to identify process gaps and recommend practical improvements.
Strong ownership, accountability, and attention to detail.

What We Are Looking For

We are looking for a hands-on and result-oriented leader who can take ownership of team performance and consistently deliver against business targets.

If you are an experienced US Travel/PPC professional with 6+ years of experience, have successfully managed teams, and are looking for an opportunity to grow with a performance-driven organization, we would like to hear from you.

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing and performance-driven organization.
Leadership role with significant operational responsibility.
Career growth and internal development opportunities.
Professional and collaborative work environment.
Opportunity to lead and develop a talented travel-process team.
Exposure to US-based travel operations and customers.

Pay: ₹95,000.00 - ₹125,000.00 per month

Benefits:

Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

team lead jobs in ghaziabad uttar pradesh

TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)

Technical Sales Team Lead - (US process Technical Sales and Support)

Associate Program Manager | Category Team

Team Leader

Sr Team Lead | SAP PP/QM | Delhi | SAP

Team Leader - Taxation

Team Lead – IT QA & CSV

Tamil Sales Team Leader – BPO

Insurance Team Leader

Senior Architect (Team Lead)

Tibco Consultant/Team Leader position

Team Leader

Team Lead-IT Risk

Senior Team Lead | SAP FICO | Delhi | SAP | DSA LS&HC

Admission Counsellor Team Leader

Team Leader - GIS

Sr. Moodle Developer – Team Lead / Project lead-PHP

Team Leader - Structures

Solution Architect / Team Manager

Team Leader Us Travel Sales (Cruise/ Car Rental)

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