JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Front Office Executive is responsible for managing front desk operations, workplace experience, and visitor services in a corporate office environment.
Candidates with a hotel management background bring strong expertise in guest handling, service excellence, and professional presentation, which is leveraged to ensure high-quality workplace experience standards within facility management operations.
The role acts as the front-facing representative of the organization, ensuring smooth coordination between employees, visitors, and internal facility teams.
Key Responsibilities 1. Reception & Visitor Experience ManagementGreet, welcome, and assist visitors, clients, and senior stakeholders professionally
Manage visitor registrations, access control, and visitor records
Ensure a premium hospitality experience aligned with corporate standards
Maintain reception and lobby areas in line with brand image
Front office executives are the primary interaction point influencing first impressions and experiences. [spotterful.com]
2. Front Desk Operations & CommunicationHandle incoming calls, emails, and queries efficiently
Manage visitor appointments and coordinate with internal stakeholders
Maintain proper communication logs and visitor tracking systems
Ensure smooth day-to-day functioning of front office operations
3. Meeting Room & Workplace CoordinationManage meeting room bookings and scheduling
Ensure readiness of meeting rooms (AV setup, cleanliness, seating)
Coordinate with housekeeping and IT teams for meeting support
Resolve last-minute scheduling conflicts
4. Facility Helpdesk & Issue CoordinationAct as a front-end helpdesk for facility-related requests
Log, monitor, and track complaints related to: Housekeeping Maintenance / engineering HVAC / electrical issues
Ensure timely closure by coordinating with backend teams
Front office functions as a critical communication hub between departments and users. [interviewprep.org]
5. Vendor & Service CoordinationLiaise with: Housekeeping teams Security personnel Pantry / catering vendors
Monitor service quality and escalate issues when needed
Ensure adherence to defined service levels and standards
6. Customer Experience & Service ExcellenceDeliver hospitality-driven workplace experience using hotel industry best practices
Handle complaints or service gaps professionally
Ensure quick turnaround and high satisfaction levels
Front desk roles directly impact satisfaction and service perception. [velvetjobs.com]
7. Administrative & Documentation SupportMaintain visitor logs, reception registers, and reports
Manage courier, mail, and delivery coordination
Maintain inventory of front office supplies
Support audit documentation and compliance processes
8. Safety, Security & ComplianceFollow visitor management protocols and access control procedures
Issue temporary access badges and maintain logs
Support emergency response activities (evacuation, first aid coordination)
Ensure adherence to workplace safety standards
Key Skills Required✅ Core SkillsExcellent communication and interpersonal skills
Strong customer service and hospitality mindset
Multitasking and coordination ability
Problem-solving and complaint handling skills
✅ Technical SkillsMS Office (Excel, Outlook)
Email and telephone etiquette
Visitor management systems / helpdesk tools
Knowledge of PMS (Property Management Systems – advantage for hotel background)
✅ Behavioural SkillsProfessional grooming and presentation (hotel standards)
Positive attitude and service orientation
Ability to work under pressure in a fast-paced environment
Educational QualificationDiploma / Degree in Hotel Management / Hospitality (Preferred)
Graduate in any discipline (mandatory)
Experience0–3 years of experience in: Front office / receptionist Hospitality (hotels, guest relations) Facility management / corporate office
Reporting StructureReports to: Facility Manager / Admin Manager
Works closely with: Housekeeping team Security team Engineering team IT / Admin / Workplace teams
Key KPIsVisitor / employee satisfaction scores
Complaint response & resolution time (SLA adherence)
Front office audit & presentation scores
Vendor coordination efficiency
Service quality and professionalism
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
