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Data Analyst/Customer Support
MindTrilogy IT Solutions Pvt. Ltd —Remote
- ₹1,20,000 - ₹1,50,000 a month
- Remote
- CRM software
- Research
- Analysis skills
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13h
Data Analyst Intern
Analytics Career Connect —Remote
- ₹1 - ₹2 a month
- Part-time
- Remote
- SQL
- Internship
- Work from home
- Flexible schedule
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7h
System Analyst
Innovecture —Remote
- Remote
- Computer Science
- Research
- Bachelor's degree
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8h
Senior Data Analyst (with SAP ECC experience)
SimplyTech Consulting —Remote
- From ₹15,00,000 a year
- Remote
- Microsoft Excel
- Azure
- ERP systems
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11h
Business Intelligence Analyst
Spreetail —Remote
- Email
- Remote
- Microsoft Excel
- English
- Windows
- Work from home
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2h

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Data Analyst/Customer Support

MindTrilogy IT Solutions Pvt. Ltd
Remote

Quick apply

Job details

Contractual / Temporary
₹1,20,000 - ₹1,50,000 a month
13 hours ago

Qualifications

CRM software
SAP CRM
SAP
Research
Analysis skills
Scalability
Customer support
Communication skills

Full job description

Data Analyst/Customer Support
Experience: -5-10 years
Budget:150 LPM
Remote
Contract:6-12 months
Shift: 2:00 pm to 11:00 pm

Data Analyst/Customer Support – Services Central

(Data Resarch + SAP, Freshdesk, C4S, CRM systems, and C4S, ticketing and monitoring) 5-10 Yrs Key Responsibilities

Proactively validate customer onboarding lists prior to onboarding execution to reduce onboarding failures and improve first time-right onboarding outcomes.

Support customer onboarding readiness activities through creation, validation, and maintenance of customer-to-instrument pre-associations within Services Central.

* Review non-matching Parent DUNS records through monitoring tools and order exceptions. Conduct detailed research and validation activities using internal DUNS management tools, SAP data, CRM systems, and external business reference sources to verify company information and resolve discrepancies.

* Monitor and manage Freshdesk support tickets related to onboarding, DUNS validation, customer onboarding issues to ensure timely resolution and follow-up.

* Perform AI / web research to confirm business legitimacy or clarify ambiguous DUNS data.

* Resolve onboarding and master data issues by:

o Adjusting and correcting DUNS records within onboarding and master data tools.

o Updating corresponding SAP customer master data and related system records as required.

o Coordinating with internal support, compliance, or master data governance teams

o Escalating unresolved or compliance-related concerns through appropriate operational channels.

o Notify customers when resolution or clarification is complete, if needed.

o Coordinate communications and follow-up activities with customer-facing teams, onboarding specialists, and customers to ensure alignment on onboarding status, issue resolution, and onboarding readiness requirements.

Support operational transformation initiatives associated with ticketing process migration from Freshdesk to C4S, including workflow validation, process documentation, testing support, and operational readiness activities.

Track onboarding trends, recurring data quality issues, and operational bottlenecks to support continuous improvement initiatives and scalable onboarding process enhancements.

Contribute to the development of standardized onboarding procedures, documentation, escalation paths, and operational best practices to improve overall onboarding efficiency and customer support scalability.

Skills Needed

* Strong analytical and data research skills.

* Experience with SAP, Freshdesk, C4S, CRM systems, and C4S.

* Strong organizational and ticket management abilities.

* Business acumen to understand customer structures, partnerships, and onboarding requirements.

* Problem-solving and critical-thinking skills to resolve data and onboarding issues efficiently.

* Strong written and verbal communication skills for customer and cross-functional coordination.

* Attention to detail and focus on data accuracy and first time-right onboarding.

* Ability to manage multiple priorities in a fast-paced operational environment.

* Experience working cross-functionally with customer-facing and support teams.

* Familiarity with AI/web research tools for business validation and data verification 2:00 pm - 11:00 pm

Pay: ₹120,000.00 - ₹150,000.00 per month

Experience:

Data Analyst: 5 years (Preferred)
SAP: 5 years (Preferred)
Freshdesk: 5 years (Preferred)
C4S: 5 years (Preferred)

Work Location: Remote

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