Andheri Mumbai Maharashtra Sales and marketing officer Jobs – 119 Open Jobs Today

Customer Success Associate - Team Lead- Fashion Retail
Aashni + Co. —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Management
- Customer service
- English
- Health insurance
Quick apply
2d
GM Sales
Kumar World —Mumbai, Maharashtra
- ₹20,00,000 - ₹30,00,000 a year
- Full-time
- Management
- Sales
- Master's degree
Quick apply
Chief Marketing Officer
SnapFind —Mumbai, Maharashtra
- ₹20,21,099.77 - ₹35,03,716.43 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
Quick apply
Business Development Manager (BDM)
Hiring Mavericks —Mumbai District, Maharashtra
- ₹3,00,000 - ₹10,00,000 a year
- Full-time
- Sales
- Business development
- Machine learning
Quick apply
2d
Sales Officer-Modern Trade
Euro india Fresh Foods limited —Mumbai, Maharashtra
- ₹6,60,000 - ₹7,80,000 a year
- Full-time
- Microsoft Excel
- Sales
- 12th Pass
Quick apply
9d
Chief Marketing Officer (CMO)
Screens player —Andheri West, Mumbai, Maharashtra
- Full-time
- Master's degree
- Business development
- Computer networking
Quick apply
10d
Marketing Officer (Fresher)
Dlife Interiors —Andheri, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Area Sales Manager
FMX PROPTECH PRIVATE LIMITED —Mumbai, Maharashtra
- ₹16,035.54 - ₹58,281.44 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Commuter assistance
- Cell phone reimbursement
Quick apply
Chief Operations Officer From Jewellery only
Nornament Designers Pvt Ltd —Charni Road, Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Project management
- In-person
- Leadership
Quick apply
SMC Lead - Multibrand - Full Time - Oberoi Sky City Mall - Mumbai
Estee Lauder —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- Agile
Area Sales Manager ( FMCG Sector Only )
freshmax health foods pvt ltd. —Thane, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Marketing
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
2d
Area Sales Manager
MD Food Product Private Limited —Mumbai District, Maharashtra
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
8d
Executive Corporate Communication & Branding Manager
Automation Anywhere —Mumbai, Maharashtra
- Email
- Bachelor's degree
- Editing
Business Development Officer (BDO)
Protovec Technologies —Marol, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Sales Training Manager
T7E —Mulund, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Field Sales Officer
Ace —Andheri East, Mumbai, Maharashtra
- ₹25,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- English
- Commuter assistance
Quick apply
12h
Growth Officer - Founder's Office
Axs Solutions —Chembur, Mumbai, Maharashtra
- Full-time
- CRM software
- Master's degree
- Business development
Sales and Marketing Officer
DLIFE INTERIORS PVT LTD —Andheri, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Paid sick time
Quick apply
Regional Sales Manager (Modern Trade) -
Bayer —Mumbai, Maharashtra
- Call employer
- Sales
- Bachelor's degree
- Planograms
Senior Manager Corporate Communications
SnapSeaarch —Mumbai, Maharashtra
- ₹25,00,000 a year
- Urgently hiring
- Management
- Bachelor's degree
- Marketing

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Customer Success Associate - Team Lead- Fashion Retail

Aashni + Co.
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹70,000 a month
2 days ago

Benefits

Provident Fund
Health insurance

Qualifications

Management
Customer service
Upselling
English
Fashion retail
Sales
Bachelor's degree
Customer relationship management
Conflict management
Relationship management
Leadership

Full job description

Lead – Customer Success (Assistive Sales)

Location: Andheri, MumbaiDepartment: Customer SuccessReporting To: Chief Marketing Officer

About Aashni + Co

Aashni + Co is a leading global destination for luxury South Asian fashion, bringing together an exceptional curation of couture, occasionwear, bridalwear and designer accessories from India’s most celebrated and emerging design houses.

With flagship stores in London and Mumbai, alongside a strong and growing e-commerce presence, Aashni + Co delivers a highly personalized luxury shopping experience to discerning customers worldwide.

As we continue to strengthen our global presence and elevate the customer journey across every touchpoint, we are looking for a dynamic and experienced Customer Success Team Lead to drive customer excellence, assistive sales and long-term customer loyalty.

Role Overview

The Lead – Customer Success (Assistive Sales) will be responsible for leading and developing the Customer Success team while driving revenue through high-touch customer engagement and consultative selling.

This role combines customer relationship management, sales leadership and operational excellence, ensuring customers receive personalized styling assistance, seamless service and an exceptional end-to-end shopping experience.

The ideal candidate will possess strong leadership capabilities, commercial acumen, a deep understanding of luxury retail and a customer-first mindset focused on retention and long-term brand loyalty.

Key Responsibilities1. Customer Experience & Assistive Selling

Provide personalized assistance to customers via WhatsApp, email, chat and phone support.
Offer expert product recommendations, styling advice and size guidance.
Support customers throughout their purchase journey, ensuring a frictionless shopping experience.
Drive upselling and cross-selling opportunities through strong product understanding and customer profiling.
Ensure exceptional customer communication standards across all interactions.

2. Team Leadership & Performance Management

Lead, mentor and develop a team of Customer Success executives/managers.
Build a highly motivated, customer-centric and commercially driven team.
Conduct regular 1-on-1 reviews, team meetings and coaching sessions.
Set clear performance goals and monitor team KPIs consistently.
Develop training programs focused on service excellence, product knowledge and luxury customer handling.
Lead by example in adopting company vision, service standards and organizational values.

3. Customer Success Strategy & Retention

Develop strategies to improve customer satisfaction, retention and repeat purchases.
Build proactive customer engagement systems to anticipate customer needs before escalation.
Implement customer retention and loyalty initiatives.
Improve overall customer lifetime value through relationship building and personalized outreach.
Manage escalations and ensure resolution as per company SOPs.

4. Operational Excellence & Process Management

Ensure smooth coordination between marketing, merchandising, operations and logistics teams.
Monitor post-order customer experience including delivery timelines, cancellations and issue resolution.
Proactively manage change and guide the team through evolving business processes.
Identify operational inefficiencies and work with management to improve processes.

Performance Metrics (KPIs)

The Customer Success Team Lead will own and be accountable for the following business metrics:

Revenue & Sales Performance

Revenue contribution from Customer Success team
Total sales generated
Number of transactions
Number of units sold
Conversion ratio
Average Transaction Value (ATV)
Average Cart Size
Customer Success contribution to total e-commerce revenue

Customer Acquisition & Service Metrics

Daily lead generation tracking
Lead source-wise sales performance
Team response turnaround time (TAT)
Reduction in post-order cancellations
Order tracking and proactive customer communication
Resolution of cancellation requests

Customer Loyalty & Retention

Customer retention rate
Repeat customer ratio
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Loyalty program participation
Customer reviews and ratings
Customer Lifetime Value (LTV) growth
Upsell and cross-sell campaign effectiveness

Experience

Minimum 7 years of experience in Customer Success, Sales or Customer Relationship Management with the last 2 years in a Lead role.
Prior experience managing teams within fashion, beauty, luxury retail or e-commerce industries preferred.
Strong understanding of high-value customer service environments and consultative selling.

Education

Bachelor’s degree in Business, Fashion Management, Marketing or related field.

Core Skills

Strong leadership and people management capabilities
Excellent spoken and written English communication
Exceptional problem-solving and conflict resolution skills
Strong sales orientation with customer-centric thinking
Ability to coach and develop high-performing teams
Proficiency with CRM tools and e-commerce platforms
Deep product understanding and passion for luxury fashion
Ability to manage premium clientele with confidence and empathy

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

Health insurance
Provident Fund

Application Question(s):

Do you have experience working in a fashion retail industry ?

Experience:

total work: 8 years (Required)

Work Location: In person

Quick apply

Refine Your Search

sales and marketing officer jobs in andheri mumbai maharashtra

Customer Success Associate - Team Lead- Fashion Retail

GM Sales

Chief Marketing Officer

Business Development Manager (BDM)

Sales Officer-Modern Trade

Chief Marketing Officer (CMO)

Marketing Officer (Fresher)

Area Sales Manager

Chief Operations Officer From Jewellery only

SMC Lead - Multibrand - Full Time - Oberoi Sky City Mall - Mumbai

Area Sales Manager ( FMCG Sector Only )

Area Sales Manager

Executive Corporate Communication & Branding Manager

Business Development Officer (BDO)

Sales Training Manager

Field Sales Officer

Growth Officer - Founder's Office

Sales and Marketing Officer

Regional Sales Manager (Modern Trade) -

Senior Manager Corporate Communications

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