Haryana Guest service supervisor Jobs – 82 Open Jobs Today

Duty Manager/Supervisor
PVR INOX PVT LTD —Sohna, Haryana
- ₹28,000 - ₹31,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Paid sick time
Quick apply
13d
Guest Service Supervisor
IHCL —Gurugram, Haryana
Captain/ Sr. Captain/ Supervisor
Bright Hospitality Private Limited —Gurugram, Haryana
- ₹17,000 - ₹25,000 a month
- Urgently hiring
- Serving
- English
- In-person
- Flexible schedule
- Food provided
Quick apply
Duty Manager
PVR —Gurugram, Haryana
- ₹31,000 - ₹38,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Guest Service Associate - Housekeeping
Holiday Inn —Gurugram, Haryana
- Weekend availability
- Sales
- Supervising experience
- Bachelor's degree
- Flexible schedule
Guest Relations Manager
Marriott International, Inc —Faridabad, Haryana
- Full-time
- Hospitality
- No experience needed
- 12th Pass
5d
Food & Beverage Supervisor
AccorHotel —Gurugram, Haryana
- Full-time
Quick apply
Assistant Front Desk Manager
Marriott International, Inc —Sohna, Gurugram, Haryana
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Administrative Manager
SalesCode.ai —Unknown, Haryana
- Microsoft Office
- Administrative experience
- Bachelor's degree
Front Office Executive
Marriott International, Inc —Gurugram, Haryana
- Full-time
- 12th Pass
- Supervising experience
- POS
2d
Support Supervisor
Guest-tek India —Unknown, Haryana
- Analysis skills
- Computer networking
Quick apply
Diwa
IHCL —Gurugram, Haryana
- Hospitality
- Hotel experience
11d
Supervisor-Loss Prevention
Marriott International, Inc —Gurugram, Haryana
- Full-time
- 12th Pass
- Supervising experience
1d
Front Desk Manager
AltF CoWorking —Haryana
- Full-time
- Hospitality
- Customer service
- English
Customer Service Associate
Gourmer Services Pvt. Ltd. —Sohna, Haryana
- ₹15,300 - ₹20,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Food provided
Quick apply
6d
Apprentice
IHCL —Gurugram, Haryana
- Hospitality
- Hotel experience
1d
Loss Prevention Associate
Marriott International, Inc —Gurugram, Haryana
- Full-time
- 12th Pass
- Supervising experience
Room Service Server
Hotel Elevate Nirvana —Gurugram, Haryana
- ₹8,967.19 - ₹17,140.28 a month
- Weekend availability
- Customer service
- 12th Pass
- In-person
- Food provided
Quick apply
Recreation Executive
Marriott International, Inc —Sohna, Gurugram, Haryana
- Full-time
- 12th Pass
- Supervising experience
Security & Safety Manager
IHCL —Gurugram, Haryana
- English
- Bachelor's degree
11d

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Duty Manager/Supervisor

PVR INOX PVT LTD
Sohna, Haryana

Quick apply

Job details

Full-time
₹28,000 - ₹31,000 a month
13 days ago

Benefits

Provident Fund
Paid sick time

Qualifications

Hospitality
Customer service
Microsoft Office
Supervising experience
Bachelor's degree
Communication skills

Full job description

Job Description – Duty Manager

Position: Duty Manager
Department: Cinema Operations
Location: PVR INOX Cinemas
Reporting To: Cinema General Manager / Unit Head

Role Purpose

The Duty Manager is responsible for ensuring the smooth and efficient functioning of cinema operations during assigned shifts. The role involves managing the cinema team, maintaining high standards of guest experience, ensuring operational readiness, monitoring revenue and cash processes, resolving guest concerns, and ensuring compliance with company policies and safety standards.

Key Roles & Responsibilities1. Cinema Operations

Ensure smooth day-to-day operations of the cinema during the assigned shift.
Conduct pre-opening and regular operational rounds to ensure all areas are ready for business.
Monitor show readiness, including auditoriums, projection, sound, cleanliness, air-conditioning, lighting, and other facilities.
Coordinate with Engineering, Housekeeping, Security, F&B, and other support teams for timely resolution of operational issues.
Ensure all shows start and operate as per the scheduled timings.

2. Team Management

Manage and supervise Duty Officers, Service Associates, Box Office, F&B, and other operational team members.
Allocate manpower according to business requirements and shift operations.
Conduct shift briefings and communicate important operational updates.
Monitor employee grooming, discipline, attendance, and adherence to company policies.
Coach, motivate, and provide on-the-job guidance to team members.

3. Guest Experience

Ensure a high standard of customer service and guest satisfaction.
Personally handle escalated guest complaints and resolve issues in a professional and timely manner.
Monitor guest feedback and take corrective action wherever required.
Ensure staff maintain proper grooming, communication, and service standards.

4. Revenue & Cash Management

Monitor Box Office, Food & Beverage, and other revenue-generating operations during the shift.
Ensure adherence to cash handling procedures, billing processes, and internal controls.
Monitor cash shortages, excesses, refunds, voids, and other transactions as per company policy.
Support initiatives to improve revenue and achieve cinema business targets.

5. Safety & Compliance

Ensure compliance with all company SOPs, statutory requirements, and safety regulations.
Monitor fire and life safety equipment and ensure emergency exits are accessible.
Handle emergencies, incidents, evacuations, and other critical situations as per established procedures.
Report any safety, security, or operational concerns to the Cinema General Manager immediately.

6. Reporting & Coordination

Prepare and share shift reports, incident reports, and operational updates as required.
Ensure proper shift handover and communication of pending issues.
Follow up on maintenance and operational concerns until closure.
Coordinate with internal departments and external vendors for smooth business operations.

Key Performance Indicators (KPIs)

Guest Satisfaction and Complaint Resolution
Smooth Show Operations and Show Readiness
Team Productivity and Discipline
Revenue Achievement and Operational Efficiency
Cash and Inventory Compliance
SOP and Safety Compliance
Timely Closure of Operational Issues
Employee Grooming and Service Standards

Educational Qualification

Graduate in Hotel Management, Hospitality, Business Administration, or any relevant discipline.
Candidates with relevant experience in hospitality, retail, entertainment, aviation, or service industries will be preferred.

Experience

2–5 years of experience in operations, hospitality, retail, entertainment, or customer service.
Previous supervisory or team-handling experience will be preferred.

Required Skills & Competencies

Strong leadership and people-management skills.
Excellent communication and interpersonal skills.
Customer-focused approach with strong problem-solving abilities.
Ability to manage operations in a fast-paced environment.
Good knowledge of MS Office and operational reporting.
Ability to work in rotational shifts, weekends, and holidays.
Strong decision-making and crisis-management skills.
High level of integrity, ownership, and accountability.

Working Conditions

Rotational shifts, including weekends and public holidays.
The role requires active floor presence and continuous monitoring of cinema operations.
Ability to handle pressure and manage multiple operational priorities simultaneously.

PVR INOX Cinemas is an equal opportunity employer and encourages candidates with strong operational and customer service capabilities to apply.

Pay: ₹28,000.00 - ₹31,000.00 per month

Benefits:

Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest service supervisor jobs in haryana

Duty Manager/Supervisor

Guest Service Supervisor

Captain/ Sr. Captain/ Supervisor

Duty Manager

Guest Service Associate - Housekeeping

Guest Relations Manager

Food & Beverage Supervisor

Assistant Front Desk Manager

Administrative Manager

Front Office Executive

Support Supervisor

Diwa

Supervisor-Loss Prevention

Front Desk Manager

Customer Service Associate

Apprentice

Loss Prevention Associate

Room Service Server

Recreation Executive

Security & Safety Manager

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