kolkata west bengal non voice Jobs – 33 Open Jobs Today

Non-Voice Customer Support Executive
Capgemini —Kolkata, West Bengal
- Rotational shift
- English
- Analysis skills
- Bachelor's degree
- Health insurance
1d
Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
- ₹18,000 - ₹28,000 a month
- Full-time
- English
- Analysis skills
- Communication skills
Quick apply
Customer service_Voice/Webchat
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Walk In For Non Voice Chat Process - Freshers welcome
Gear Inc. —Kolkata, West Bengal
- ₹14,000 - ₹16,500 a month
- Full-time
- Walk-in
- English
- Typing
- Communication skills
Quick apply
Night Shift Customer Support Executive (US Clients | CRM + Email Support)
VA Talks Consulting Private Limited —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Overnight shift
- English
- In-person
- Commuter assistance
- Health insurance
Quick apply
Customer Service Associate – Chat Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- CRM software
- English
- 12th Pass
CSS-Campus
EY —Kolkata, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah
Fusion CX —Howrah, West Bengal
- Night shift
- Computer literacy
- English
- 12th Pass
Customer Service Associate – Tier 1 Backend Support (AI) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- 12th Pass
- AI
Walk in interviews for Customer Support
Gear Inc. —Kolkata, West Bengal
- Full-time
- Walk-in
- Bachelor's degree
Quick apply
Process Developer, Accounts Payable
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Senior Accountant
VINTEC CLOTHING AND APPARELS PRIVATE LIMITED —Kolkata, West Bengal
- ₹30,000 - ₹40,000 a month
- Email
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
2d
Coustomer care executive
MPokket —Salt Lake, Kolkata, West Bengal
- ₹14,000 - ₹20,000 a month
- Full-time
- Walk-in
- Customer service
- English
- 12th Pass
- Commuter assistance
- Paid time off
Quick apply
8d
Customer Success Manager | Commerce India
Fynd —Kolkata, West Bengal
Quick apply
Financial Crime Compliance, Analyst
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Customer Support Representative - International Process
Cybertoss Pvt Ltd —Shrirampur, West Bengal
- ₹14,000 - ₹16,000 a month
- Email
- Software troubleshooting
- B.Sc
- English
- Health insurance
- Paid sick time
Quick apply
Process Developer accounts payable
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Customer Support Executive
KocharTech —Kolkata, West Bengal
- Rotational shift
- English
- Flexible schedule
International Chat Support Executive – Non Voice Process
Cybertoss Private Limited —Shrirampur, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Manager - Circle Tax and Regulatory
Vodafone Idea —Kolkata, West Bengal
- Accounting
- Communication skills

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Non-Voice Customer Support Executive

Capgemini -
Kolkata, West Bengal

Apply Now

Job details

Permanent
1 day ago

Benefits

Health insurance

Qualifications

English
Analysis skills
Bachelor's degree
Typing
Communication skills
Time management

Full job description

Your Role

We are looking for a detail-oriented Non-Voice Customer Support Executive – Webform CSR to manage customer queries and service requests received through webforms and other written support channels. The role requires strong written communication, problem-solving ability, and a customer-first mindset to ensure timely and accurate resolution of customer concerns.

In this role you will play a key role in:

Handle customer queries, complaints, and service requests received through webforms, email, and other non-voice channels.
Review customer concerns carefully and provide clear, accurate, and professional written responses.
Ensure all tickets and webform requests are acknowledged and resolved within defined turnaround time.
Coordinate with internal teams for issue resolution and follow up until closure.
Maintain accurate records of customer interactions, resolutions, and escalations in the system.
Identify recurring customer issues and highlight trends to the team lead or supervisor.
Follow process guidelines, quality standards, and compliance requirements while handling cases.
Escalate complex or unresolved issues to the appropriate team as per defined process.
Support customer satisfaction by delivering timely and effective service.

YOUR PROFILE

Required Qualifications

Graduate in any discipline; additional certification in customer service is an advantage.
Strong written English communication skills with good grammar and clarity.
Good typing speed and accuracy.
Ability to understand customer concerns and provide appropriate resolutions.
Strong attention to detail and ability to manage multiple cases simultaneously.
Willingness to work in rotational shifts, if required.

Preferred Skills

Ability to draft professional and empathetic written responses.
Strong analytical and problem-solving skills.
Good time management and prioritization ability.
Customer-focused attitude with a process-driven approach.
Ability to work independently as well as in a team environment.

Written communication
Customer issue resolution
Attention to detail
Process adherence
Multitasking
Collaboration

WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Apply Now

Refine Your Search

non voice jobs in kolkata west bengal

Non-Voice Customer Support Executive

Team Lead For Non Voice Process

Customer service_Voice/Webchat

Walk In For Non Voice Chat Process - Freshers welcome

Night Shift Customer Support Executive (US Clients | CRM + Email Support)

Customer Service Associate – Chat Support (WFO, Kolkata)

CSS-Campus

Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah

Customer Service Associate – Tier 1 Backend Support (AI) – Kolkata, India

Walk in interviews for Customer Support

Process Developer, Accounts Payable

Senior Accountant

Coustomer care executive

Customer Success Manager | Commerce India

Financial Crime Compliance, Analyst

Customer Support Representative - International Process

Process Developer accounts payable

Customer Support Executive

International Chat Support Executive – Non Voice Process

Manager - Circle Tax and Regulatory

I want to receive the latest job alerts for non voice in kolkata west bengal

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Your Role

In this role you will play a key role in:

YOUR PROFILE

Required Qualifications

Preferred Skills

WHAT YOU'LL LOVE ABOUT WORKING HERE

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