Noida, Up Senior support lead Jobs – 938 Open Jobs Today

Team Leader - Operations
HELIOS SYSTEMS PTE LTD —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Management
- Master's degree
Quick apply
1d
Senior Merchandiser
Lovesummer Pvt. Ltd. —Okhla, Delhi, Delhi
- ₹65,000 - ₹80,000 a month
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Senior Support Lead
HCLTech —Noida, Uttar Pradesh
- Java
- APIs
8h
Senior HR Executive
GP Group of Companies —South East District, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Human resources
- In-person
Quick apply
1d
Senior Manager - HR
Ofis Spaces Private Limited —Noida, Uttar Pradesh
- ₹70,000 - ₹1,20,000 a month
- Full-time
- Hospitality
- Master's degree
- Human resources
- Cell phone reimbursement
- Food provided
Quick apply
KYC Onboarding Analyst
Barclays —Noida, Uttar Pradesh
- Administrative experience
- Bachelor's degree
- Banking
1d
Senior Associate
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
8d
Finance Operations Director
ibex Global —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
1d
5074083-Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
Senior Team Development & Talent Acquisition Manager
Dr. J Soni (Hiring Partner) —Connaught Place, Delhi, Delhi
- ₹40,000 - ₹3,00,000 a month
- Part-time
- Hybrid work
- Management
- Team management
- Recruiting
- Health insurance
- Work from home
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2d
Senior Manager-Engagement Management-Engagement Lead
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Sales
Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Remote
- Bachelor's degree
Chief Financial Officer
Accounts NextGen —Noida, Uttar Pradesh
- Full-time
- Finance
- Master's degree
- Accounting
AVP - Retrieval
CorroHealth Infotech Private Limited —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Quick apply
Senior Team Lead
DSV —Noida, Uttar Pradesh
- Full-time
- DevOps
- Analysis skills
- APIs
8d
Senior Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- PMP
- Master's degree
- Project management
Deputy Medical Superintendent
Vedansh Superspeciality Hospital Pvt Ltd —Dadri, Uttar Pradesh
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Medicine
- Conflict management
- In-person
- Paid sick time
Quick apply
Accounts & Finance Head
The design Village —Noida, Uttar Pradesh
- From ₹80,000 a month
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
17h
3847452-Executives
EXL Service —Noida, Uttar Pradesh
- Full-time

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Team Leader - Operations

HELIOS SYSTEMS PTE LTD
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Management
Information security
Master's degree
Analysis skills
Bachelor's degree
Business Administration
Human Resources
Leadership
Communication skills

Full job description

Team Leader – Operations

Position: Team Leader – Operations
Department: Operations
Location: Noida
Reporting To: Operations Manager / Senior Manager – Operations

Role Overview

We are looking for a dynamic and result-oriented Team Leader – Operations to oversee daily verification operations, drive team performance, and ensure delivery excellence across all background verification processes. The role requires strong people management, operational oversight, stakeholder coordination, and a continuous improvement mindset to ensure timely and high-quality service delivery.

The ideal candidate should possess strong leadership capabilities, process orientation, and the ability to manage a high-performing team in a fast-paced environment.

Key ResponsibilitiesTeam Management & Leadership

Lead, mentor, and manage a team of Verification Executives and Senior Verification Executives.
Monitor individual and team performance against defined KPIs and SLAs.
Conduct regular performance reviews, coaching sessions, and feedback discussions.
Identify training needs and facilitate skill development initiatives.
Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence

Manage day-to-day verification operations across Education, Employment, Address, Identity, Court Record, Reference, and other verification services.
Ensure timely completion of cases while maintaining quality standards and client commitments.
Monitor workload allocation and resource utilization to maximize productivity.
Drive adherence to operational processes, policies, and service standards.
Handle operational escalations and ensure timely resolution.

Quality & Compliance

Ensure verification activities comply with internal quality benchmarks and regulatory requirements.
Conduct regular audits and quality checks to maintain operational accuracy.
Identify process gaps and implement corrective and preventive actions.
Ensure adherence to data privacy and information security standards.

Stakeholder Management

Coordinate with Client Success, Sales, Product, Technology, and Quality teams to ensure seamless service delivery.
Act as the first point of escalation for client-related operational concerns.
Maintain effective communication with internal and external stakeholders regarding case status and operational updates.

Reporting & Performance Monitoring

Track and analyze operational metrics, including:
Turnaround Time (TAT)
SLA Adherence
Quality Scores
Productivity Metrics
Escalation Trends
Team Utilization
Prepare daily, weekly, and monthly performance reports for management review.
Present actionable insights and recommendations for operational improvements.

Process Improvement & Automation

Identify opportunities to improve workflows, reduce turnaround time, and enhance customer experience.
Support automation and digital transformation initiatives within operations.
Collaborate with Product and Technology teams for process enhancements and system improvements.

Qualifications

Bachelor’s Degree in Business Administration, Human Resources, Operations, or a related field.
Master’s Degree preferred.
4–7 years of experience in Operations, Background Verification, Shared Services, Compliance Operations, or Process Management.
Minimum 1–2 years of experience in team handling or supervisory roles.

Required Skills & Competencies

Strong people management and leadership skills.
Excellent communication and stakeholder management abilities.
Strong analytical and problem-solving mindset.
Ability to manage high-volume operations while maintaining quality standards.
Advanced proficiency in Microsoft Excel and operational reporting.
Understanding of Background Verification (BGV) processes will be an added advantage.
Strong organizational and multitasking capabilities.
Customer-centric approach with attention to detail.

Experience:

Operations, Background Verification, Shared Services: 7 years (Preferred)

Work Location: In person

Quick apply

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