Remote Customer success & support specialist Jobs – 33 Open Jobs Today

Customer Success & Relationship Specialist - Full Time
Lief —Remote
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- English
- Communication skills
- Flexible schedule
Customer Success Specialist - APAC
Freightos —Remote
- Full-time
- Remote
- Salesforce
- English
- APIs
Quick apply
Customer Success & Support Specialist
Codvo.ai —Remote
- Full-time
- Remote
- Sales
- AI
- Communication skills
Technical Customer Support Specialist II
Revinate —Remote
- Email
- Remote
- Salesforce
- Research
- SQL
Quick apply
API Support Specialist
Astra, Inc. —Remote
- ₹70,000 - ₹90,000 a year
- Full-time
- Remote
- SQL
- JavaScript
- Scripting
QA Specialist
7N —Remote
- Remote
- Computer science
- DevOps
- Agile
Site Contract Specialist II
Syneos - Clinical and Corporate - Prod —Remote
- Full-time
- Remote
- B.Sc
- Research
- Microsoft Office
Lead Talent Acquisition Specialist – Technology
HighLevel —Remote
- Remote
- Mentoring
- Recruiting
- APIs
7d
Digital Marketing Specialist
Nemo Technologies Pvt Ltd —Remote
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- Remote
Quick apply
FINANCIAL ACCOUNTING SPECIALIST
Buckzy Payments —Remote
- Email
- Remote
- Microsoft Excel
- ERP systems
- Finance
Paid Search Specialist (Google Ads)
Measure Marketing Results Inc. —Remote
- Full-time
- Remote
- Communication skills
- Time management
Quick apply
Customer Success Specialist Intern / Fresher
Sociali LLC —Remote
- ₹5,000 - ₹15,000 a month
- Remote
- Customer service
- No experience needed
- Bachelor's degree
Quick apply
Commercial Insurance Specialist (Brokerage & Underwriting) - India
Fresh Prints —Remote
- Weekend availability
- Remote
- Leadership
- Communication skills
Quick apply
Technical Marketing Analyst / Senior Business Analyst
Mobileprogramming PVT LTD —Remote
- ₹8,50,000 - ₹13,00,000 a year
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- SQL
Quick apply
8d
Senior Accountant- Billing Specialist
Saviynt —Remote
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Finance
Quick apply
8d
SEO Specialist
MNJ Software —Remote
- Full-time
- Remote
- Marketing
- English
- Administrative experience
- Work from home
Senior Cloud Specialist (Incident and Change Management)
Hyland Software —Remote
- Remote
- Bachelor's degree
- Communication skills
Senior Accountant - Contract Review Specialist
Saviynt —Remote
- Full-time
- Remote
- ERP systems
- Finance
- Analysis skills
Quick apply
8d
Salesforce Developer
Quest Software —Remote
- From ₹70,600 a year
- Full-time
- Remote
- Azure
- Computer Science
- Salesforce
- Health insurance
- Paid time off
Business Development Executive Freelancer
Intelliopsautomation —Remote
- Full-time
- Remote
- AI
- Flexible schedule
Quick apply

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Customer Success & Relationship Specialist - Full Time

Lief -
Remote

Apply Now

Job details

Full-time
₹6,00,000 - ₹8,00,000 a year

Benefits

Flexible schedule

Qualifications

Software troubleshooting
English
Zendesk
Customer support
SaaS
Communication skills

Full job description

Who are we

Lief is a fast-growing B2B SaaS company revolutionizing the supported accommodation and care home industry. With a commitment to creating real-world impact, we deliver innovative solutions that empower thousands of care workers every day.

What are we looking for?

As a Customer Success & Relationship Specialist, you will play a key role in ensuring that our clients are fully supported and derive maximum value from our platform. You will assist with onboarding, respond to customer inquiries, troubleshoot issues, and provide solutions to improve the overall customer experience. This is a remote role based in India, offering flexibility and the chance to be a part of a dynamic, global team.

What will you be doing?

If you’re successfully hired for this role, you will be taking up the following responsibilities among others:

Customer Support (Day-to-Day)

Act as the first point of contact for customers, handling customer inquiries, troubleshooting issues, and providing timely resolutions via email, chat, or phone.
Guide customers through onboarding by providing training, assisting with setup, and answering any questions related to the platform.
Diagnose technical issues and collaborate with internal teams to provide solutions.
Follow up with customers to ensure customer satisfaction and ensure their questions or issues are fully resolved.
Escalate critical issues to senior team members or product teams, as needed, and track the resolution process.

Customer Success (Proactive Support)

Help customers make the most of the platform by identifying opportunities for product adoption and upsell or cross-sell as appropriate.
Regularly check in with customers to ensure their needs are being met and help them achieve their desired outcomes using our platform.
Collect and document customer feedback to identify trends, common pain points, and opportunities for product improvement.
Collaborate with the Customer Success team to ensure seamless handoffs and smooth transitions for customers throughout their lifecycle.

Reporting & Documentation

Maintain accurate records of customer interactions and feedback in CRM systems
Track and report on customer satisfaction metrics, including response time, resolution time, and customer satisfaction ratings.
Document common customer issues and create help articles, FAQs, and other resources to empower customers to resolve issues independently.

What you’ll need to bring to the table?

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.
Experience working remotely and managing tasks effectively in a distributed team.
Strong communication skills, with the ability to articulate solutions clearly and professionally in both written and verbal forms.
Comfortable using CRM software and support platforms (e.g., Zoho).
Problem-solving abilities, with the ability to troubleshoot technical issues and provide timely resolutions.
Self-motivated and able to work independently in a remote environment.
Ability to prioritize tasks and manage multiple customer inquiries or issues simultaneously.
Strong interpersonal skills, with a focus on building customer relationships and ensuring their needs are met.
Fluent in English (both written and spoken).

Desired Qualifications

Familiarity with SaaS products and how they are used in business operations.
Experience in customer support tools such as Zendesk, Freshdesk, or Intercom.
Basic technical knowledge to assist with troubleshooting common software issues.
Experience in customer success is a plus, but not required.

What We Offer

Remote working with a flexible schedule, allowing you to balance work and life effectively.
A collaborative, inclusive team culture with opportunities for professional development.
The opportunity to work on a mission-driven product that improves the lives of thousands of care workers and young people.
Career growth potential within a growing company that values innovation and impact.

Compensation

INR 6-8 LPA
Perks: Health insurance, coworking space access, flexible hours, direct impact work

Experience

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.

Location

India (Remote)

Apply Now

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